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Responsibility of an organization for the impacts of its
          decisions and activities on society and the
          environment, through transparent and ethical behavior
          that

              Contributes to sustainable development, health and
                     the welfare of society;
              Takes into account the expectations of
                     stakeholders;
              Is in compliance with applicable law and consistent
                     with international norms of behavior; and
              Is integrated throughout the organization and
                     practiced in its relationships.
                                                                        2
(Adapted from “ISO 26000: Guidance on social responsibility ,” 2010 )
OBLIGATION
CHARITY           OF
              COMPANIES

 PAID FOR
              SEPARATE
  FROM
                FROM
PROFIT, NOT
              BUSINESS
  COSTS
Transform-
     Elementary                    Engaged                  Innovative                  Integrated
                                                                                                                      ing
    • Focus on jobs,            • Companies begin          • Companies begin          • Companies begin          • Full disclosure of
      profits, and                to introduce               to pay real                to integrate their         what is happen-
      paying taxes with           philanthropy and           attention to               business models            ing within the
      a legal                     some degree of             stakeholders               more holistically          company
      compliance                  environmental            • Adopt a more               with corporate             including
      orientation                 management                 responsive                 citizenship                negative
    • Since there is no         • Leadership                 stance to                  activities                 information via
      corporate                   becomes aware              stakeholders with        • Responsibility             social reports
      citizenship                 of the need for a          programs based             management               • “Changing the
      strategy,                   “social license to         on their interests       • Leadership                 game” by
      leadership tend             operate”                   and needs                  begins to                  creating new
      to be out of touch        • Still reactive           • Willingness to             understand that            ventures or
      with issues and             rather than                engage with                reputation crucial         markets that have
      relationships               proactive                  CSOs and NGOs              to success and             pro-social
      tend to be                • Begin                      that have                  that corporate             benefits
      unilateral                  communicating              concerns about             citizenship is           • Engage with wide
    • When issues                 with CSOs and              the business’              integral part in           range of civil
      arise from the              NGOs on a                  practices                  developing                 society.
      societal domain             project basis            • Willingness to             reputation                 Governmental
      they tend to react          rather than                begin being more         • Incorporate                and non-
      defensively and             systematically             transparent                external                   governmental
      communicate                 and strategically          through public             assurance such             enterprises
      unilaterally                                           multiple bottom-           as responsibility        • Leading on
                                                             line reporting             auditing by                sustainability and
                                                                                        outside agencies           business-society
                                                                                                                   relationships

(“The Paradoxes in Communicating Corporate Social Responsibility,” Sandra Waddock and Bradley K. Googins in “The Handbook of            4
Communication and Corporate Social Responsibiliy” – Øivind Ihnen, Jennifer L. Bartlett and Steve May [eds.], 2011)
Chapter I Article 1 Paragraph 3

Social and environmental responsibility is the
commitment of corporations to participate in
sustainable economic development to
improve the quality of life and the
environment in ways that are beneficial to the
corporation itself, the local communities as
well as society at large.
                                                 5
Chapter V Article 74
                                    2) Social and environmental
1) Corporations in the business        responsibility as stipulated under
  of and/or whose business             paragraph 1) is a corporation’s
                                       obligation that is budgeted and
  relate to natural resources          treated as costs of the corporation
  must conduct social and              and implemented with due
  environmental responsibility         consideration of propriety and
                                       reasonableness



3) Corporations that neglect        4) Further legislation on social
   their obligation as stipulated     and environmental
   under paragraph 1) will be         responsibility will be
   sanctioned under the               established in a Government
   prevailing laws                    Regulation

                                                                             6
After more than 3 years, the implementing regulations as
stipulated under Article 74 paragraph 4) are yet to be issued, in the
meantime various government bodies at central and regional
levels are taking matters into their own hands, e.g.:
       East Java government preparing Regional Regulation
       (PERDA) to levy 2.5% of company profits for welfare in
       the name of CSR

       Minister for Improvement of Underdeveloped Regions
       targets 65% from “CSR funds”

       Minister for State-owned Enterprises to draft regulations
       for “CSR funds” to promote sports and arts

       Minister for Home Affairs to draft laws on a forum for
       management of CSR in the regions under his auspices
                                                      7
                                                                        7
Stakeholder engagement involves dialogue
              between the organization and one or more of its
              stakeholders

               Stakeholder engagement can take many forms – it
               can begin as a response by an organization to one
               or more stakeholders and can take place in
               informal or formal settings

              Stakeholder engagement should be interactive and
              is intended to provide opportunities for
              stakeholders’ views to be heard – its essential
              feature is that it involves two-way communication

(Adapted from “ISO 26000: Guidance on social responsibility,” International Organization for Standardization, 2010 )   8
Level of Engagement                                            Methods of Engagement
       Consult                                                        Surveys
                                                                      Focus groups
       Limited two-way engagement: organization                       Meetings with selected stakeholder/s
       ask questions, stakeholders answer                             Public meetings
                                                                      Workshops
                                                                      Online feedback mechanisms
                                                                      Advisory committees

       Negotiate                                                      Collective bargaining with workers through their unions

       Involve                                                        Multi-stakeholder forums
       Two-way or multi-way engagement:                               Advisory panels
       learning on all sides but stakeholders and                     Consensus building process
                                                                      Participatory decision making process
       organization act independently                                 Focus groups
                                                                      Online feedback schemes

       Collaborate                                                    Joint projects
                                                                      Joint ventures
       Two-way or multi-way engagement : joint-                       Partnerships
       learning, decision making and actions                          Multi-stakeholder initiatives

       Empower                                                        Integration of stakeholders into governance, strategy and
                                                                       operations management
       New forms of accountability; decisions
       delegated to stakeholders; stakeholders
       play a role in governance
(“AA1000 Stakeholder Engagement Standard 2011 – Final Exposure Draft,” – AccountAbility, 2011)                                     9
Membership




                                                           Vision




                                                                                  Mission
                                                                                            To
Establishment
                Toward                      Currently               To be a
                end                         sixty                   leading                 contribute
                1998, initia                domestic                advocate of             towards
                lly in                      companies               good                    creation of
                response                    and sub-                corporate               good
                to the                      sidiaries of            citizenship             corporate
                Financial                   multi-                  in                      citizenship
                Crisis                      nationals in            Indonesia               and to
                                            Indonesia               and be                  develop the
                                                                    recognized              capacity of
                                                                    for it                  its develop-
                                                                                            ment
                                                                                            partners, in
                                                                                            cl. corp-
                                                                                            orations, S
                                                                                            MEs, gover
                                                                                            nment and
                                                                                            CSOs
                                                                                                           10
Youth
                      Young
           CSR for                   SME        Eco-
Business             Entrepre-
            Better                 Enabling    nomic
 Ethics               neurs
             Life                  Network    Empow-
                     Start-up
                                              erment




                                    Bi-annual
                                  International
    CEO Network                  Conference on
                                       CSR
                                                       11
Menara Karya, 10th Floor Suite H
Jl. HR Rasuna Said Blok X-5 Kav. 1-2
         Jakarta 12950 – INDONESIA
                  T: +6221 5794 4694
                  F: +6221 5794 4696
         info@kiroyan-partners.com
         www.kiroyan-partners.com

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Corporate Social Responsibility and Stakeholder Engagement

  • 1.
  • 2. Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that  Contributes to sustainable development, health and the welfare of society;  Takes into account the expectations of stakeholders;  Is in compliance with applicable law and consistent with international norms of behavior; and  Is integrated throughout the organization and practiced in its relationships. 2 (Adapted from “ISO 26000: Guidance on social responsibility ,” 2010 )
  • 3. OBLIGATION CHARITY OF COMPANIES PAID FOR SEPARATE FROM FROM PROFIT, NOT BUSINESS COSTS
  • 4. Transform- Elementary Engaged Innovative Integrated ing • Focus on jobs, • Companies begin • Companies begin • Companies begin • Full disclosure of profits, and to introduce to pay real to integrate their what is happen- paying taxes with philanthropy and attention to business models ing within the a legal some degree of stakeholders more holistically company compliance environmental • Adopt a more with corporate including orientation management responsive citizenship negative • Since there is no • Leadership stance to activities information via corporate becomes aware stakeholders with • Responsibility social reports citizenship of the need for a programs based management • “Changing the strategy, “social license to on their interests • Leadership game” by leadership tend operate” and needs begins to creating new to be out of touch • Still reactive • Willingness to understand that ventures or with issues and rather than engage with reputation crucial markets that have relationships proactive CSOs and NGOs to success and pro-social tend to be • Begin that have that corporate benefits unilateral communicating concerns about citizenship is • Engage with wide • When issues with CSOs and the business’ integral part in range of civil arise from the NGOs on a practices developing society. societal domain project basis • Willingness to reputation Governmental they tend to react rather than begin being more • Incorporate and non- defensively and systematically transparent external governmental communicate and strategically through public assurance such enterprises unilaterally multiple bottom- as responsibility • Leading on line reporting auditing by sustainability and outside agencies business-society relationships (“The Paradoxes in Communicating Corporate Social Responsibility,” Sandra Waddock and Bradley K. Googins in “The Handbook of 4 Communication and Corporate Social Responsibiliy” – Øivind Ihnen, Jennifer L. Bartlett and Steve May [eds.], 2011)
  • 5. Chapter I Article 1 Paragraph 3 Social and environmental responsibility is the commitment of corporations to participate in sustainable economic development to improve the quality of life and the environment in ways that are beneficial to the corporation itself, the local communities as well as society at large. 5
  • 6. Chapter V Article 74 2) Social and environmental 1) Corporations in the business responsibility as stipulated under of and/or whose business paragraph 1) is a corporation’s obligation that is budgeted and relate to natural resources treated as costs of the corporation must conduct social and and implemented with due environmental responsibility consideration of propriety and reasonableness 3) Corporations that neglect 4) Further legislation on social their obligation as stipulated and environmental under paragraph 1) will be responsibility will be sanctioned under the established in a Government prevailing laws Regulation 6
  • 7. After more than 3 years, the implementing regulations as stipulated under Article 74 paragraph 4) are yet to be issued, in the meantime various government bodies at central and regional levels are taking matters into their own hands, e.g.: East Java government preparing Regional Regulation (PERDA) to levy 2.5% of company profits for welfare in the name of CSR Minister for Improvement of Underdeveloped Regions targets 65% from “CSR funds” Minister for State-owned Enterprises to draft regulations for “CSR funds” to promote sports and arts Minister for Home Affairs to draft laws on a forum for management of CSR in the regions under his auspices 7 7
  • 8. Stakeholder engagement involves dialogue between the organization and one or more of its stakeholders Stakeholder engagement can take many forms – it can begin as a response by an organization to one or more stakeholders and can take place in informal or formal settings Stakeholder engagement should be interactive and is intended to provide opportunities for stakeholders’ views to be heard – its essential feature is that it involves two-way communication (Adapted from “ISO 26000: Guidance on social responsibility,” International Organization for Standardization, 2010 ) 8
  • 9. Level of Engagement Methods of Engagement Consult  Surveys  Focus groups Limited two-way engagement: organization  Meetings with selected stakeholder/s ask questions, stakeholders answer  Public meetings  Workshops  Online feedback mechanisms  Advisory committees Negotiate  Collective bargaining with workers through their unions Involve  Multi-stakeholder forums Two-way or multi-way engagement:  Advisory panels learning on all sides but stakeholders and  Consensus building process  Participatory decision making process organization act independently  Focus groups  Online feedback schemes Collaborate  Joint projects  Joint ventures Two-way or multi-way engagement : joint-  Partnerships learning, decision making and actions  Multi-stakeholder initiatives Empower  Integration of stakeholders into governance, strategy and operations management New forms of accountability; decisions delegated to stakeholders; stakeholders play a role in governance (“AA1000 Stakeholder Engagement Standard 2011 – Final Exposure Draft,” – AccountAbility, 2011) 9
  • 10. Membership Vision Mission To Establishment Toward Currently To be a end sixty leading contribute 1998, initia domestic advocate of towards lly in companies good creation of response and sub- corporate good to the sidiaries of citizenship corporate Financial multi- in citizenship Crisis nationals in Indonesia and to Indonesia and be develop the recognized capacity of for it its develop- ment partners, in cl. corp- orations, S MEs, gover nment and CSOs 10
  • 11. Youth Young CSR for SME Eco- Business Entrepre- Better Enabling nomic Ethics neurs Life Network Empow- Start-up erment Bi-annual International CEO Network Conference on CSR 11
  • 12. Menara Karya, 10th Floor Suite H Jl. HR Rasuna Said Blok X-5 Kav. 1-2 Jakarta 12950 – INDONESIA T: +6221 5794 4694 F: +6221 5794 4696 info@kiroyan-partners.com www.kiroyan-partners.com