SlideShare a Scribd company logo
1 of 32
CRM An Introduction Bryan Neville Aviation Safety Inspector Salt Lake City FSDO
CRM ,[object Object],[object Object]
TCRM ,[object Object],[object Object],[object Object]
Basic Concepts of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What  is right, not  who  is right! ,[object Object],[object Object],[object Object]
CRM Training Includes: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Risk Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
High Risk Situations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pilot Workload
Percent of Accidents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Accident Sequence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Operating System ,[object Object],[object Object],[object Object],[object Object],[object Object]
Individual ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Individual ( continued ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overconfidence ,[object Object],[object Object]
Evidence of a Bad Attitude ,[object Object],[object Object]
Basic Bad Attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Assertive Should You Be?
Countermeasures ,[object Object],[object Object],[object Object],[object Object]
Situational Awareness ,[object Object],[object Object]
Factors Leading to Loss of Situational Awareness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outward Signs of Loss of Situational Awareness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factors Affecting Information Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Processing -- Anxiety -- Fear -- Fatigue -- Stress -- Conflict -- Attitudes
Decision Making Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sources of Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First, Read the Sentence in the Box Below ,[object Object]
Tips for Managing Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of a Good Briefing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object]

More Related Content

What's hot

FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MROFAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
Amnat Sk
 
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
Tranos Matezhure
 
Business Continuity Management or Risk Management? Aligning Expectations for ...
Business Continuity Management or Risk Management? Aligning Expectations for ...Business Continuity Management or Risk Management? Aligning Expectations for ...
Business Continuity Management or Risk Management? Aligning Expectations for ...
BCM Institute
 

What's hot (12)

Human Factors in Aviation
Human Factors in AviationHuman Factors in Aviation
Human Factors in Aviation
 
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MROFAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
FAA HUMAN FACTOR IN AVIATION MAINTENANCE HF MRO
 
Human Factor Safety Decomposed
Human Factor Safety DecomposedHuman Factor Safety Decomposed
Human Factor Safety Decomposed
 
Avoid the Dirty Dozen: 12 Common Causes of Human Factors Errors in Aviation M...
Avoid the Dirty Dozen: 12 Common Causes of Human Factors Errors in Aviation M...Avoid the Dirty Dozen: 12 Common Causes of Human Factors Errors in Aviation M...
Avoid the Dirty Dozen: 12 Common Causes of Human Factors Errors in Aviation M...
 
Intro to ERM
Intro to ERMIntro to ERM
Intro to ERM
 
Dirty Dozen 2010 Client Presentation 97 03
Dirty Dozen 2010 Client Presentation 97 03Dirty Dozen 2010 Client Presentation 97 03
Dirty Dozen 2010 Client Presentation 97 03
 
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
AIRCRAFT MAINTENANCE ENGINEER’S LICENCING 3
 
Speedbumps and Detours - Navigating Resistance to Change
Speedbumps and Detours - Navigating Resistance to ChangeSpeedbumps and Detours - Navigating Resistance to Change
Speedbumps and Detours - Navigating Resistance to Change
 
Human Factors Presentation
Human Factors PresentationHuman Factors Presentation
Human Factors Presentation
 
Business risks
Business risksBusiness risks
Business risks
 
Slide 12
Slide 12Slide 12
Slide 12
 
Business Continuity Management or Risk Management? Aligning Expectations for ...
Business Continuity Management or Risk Management? Aligning Expectations for ...Business Continuity Management or Risk Management? Aligning Expectations for ...
Business Continuity Management or Risk Management? Aligning Expectations for ...
 

Viewers also liked

Project report on crm
Project report on crmProject report on crm
Project report on crm
Ahmed Zidan
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
Dr. Praveen Pillai
 

Viewers also liked (13)

Customer Relationship Management Module Project Report
Customer Relationship Management Module Project ReportCustomer Relationship Management Module Project Report
Customer Relationship Management Module Project Report
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 
Report
ReportReport
Report
 
SIP REPORT OF CRM ON MARUTI SUZUKI
SIP REPORT OF CRM ON MARUTI SUZUKI SIP REPORT OF CRM ON MARUTI SUZUKI
SIP REPORT OF CRM ON MARUTI SUZUKI
 
.Net and Windows Application Project on Hotel Management
.Net  and Windows Application Project on Hotel Management.Net  and Windows Application Project on Hotel Management
.Net and Windows Application Project on Hotel Management
 
Project report on crm
Project report on crmProject report on crm
Project report on crm
 
A project report on automobile industry
A project report on automobile industryA project report on automobile industry
A project report on automobile industry
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRM
 
Crm final ppt
Crm final pptCrm final ppt
Crm final ppt
 

Similar to Crm Project

Crew Resource Management andSituational AwarenessASCI 516M.docx
Crew Resource Management andSituational AwarenessASCI 516M.docxCrew Resource Management andSituational AwarenessASCI 516M.docx
Crew Resource Management andSituational AwarenessASCI 516M.docx
willcoxjanay
 
Shelco she culture and behavior in dnp sept 2011
Shelco she culture and behavior in dnp sept 2011Shelco she culture and behavior in dnp sept 2011
Shelco she culture and behavior in dnp sept 2011
Iansimpson88
 
Risk Management Diagnostic Ashes2009
Risk Management Diagnostic   Ashes2009Risk Management Diagnostic   Ashes2009
Risk Management Diagnostic Ashes2009
Roger Paveza
 
W6 making decisions in risky situations - simon pollard
W6   making decisions in risky situations - simon pollardW6   making decisions in risky situations - simon pollard
W6 making decisions in risky situations - simon pollard
lgconf11
 

Similar to Crm Project (20)

2008 Ergonomics Society - Staffing assessments and supervision
2008 Ergonomics Society - Staffing assessments and supervision2008 Ergonomics Society - Staffing assessments and supervision
2008 Ergonomics Society - Staffing assessments and supervision
 
Crew Resource Management andSituational AwarenessASCI 516M.docx
Crew Resource Management andSituational AwarenessASCI 516M.docxCrew Resource Management andSituational AwarenessASCI 516M.docx
Crew Resource Management andSituational AwarenessASCI 516M.docx
 
Crew Resource Management For Ems Finished
Crew Resource Management For Ems FinishedCrew Resource Management For Ems Finished
Crew Resource Management For Ems Finished
 
Crucial Skills Exec Brief
Crucial Skills Exec BriefCrucial Skills Exec Brief
Crucial Skills Exec Brief
 
Shelco she culture and behavior in dnp sept 2011
Shelco she culture and behavior in dnp sept 2011Shelco she culture and behavior in dnp sept 2011
Shelco she culture and behavior in dnp sept 2011
 
Introductie safety management
Introductie safety managementIntroductie safety management
Introductie safety management
 
Cliffnotes on Blue Teaming
Cliffnotes on Blue TeamingCliffnotes on Blue Teaming
Cliffnotes on Blue Teaming
 
2008 epsc - accident avoidance
2008 epsc - accident avoidance2008 epsc - accident avoidance
2008 epsc - accident avoidance
 
Risk Management Diagnostic Ashes2009
Risk Management Diagnostic   Ashes2009Risk Management Diagnostic   Ashes2009
Risk Management Diagnostic Ashes2009
 
Lecture Notes - ADM v2.pdf
Lecture Notes - ADM v2.pdfLecture Notes - ADM v2.pdf
Lecture Notes - ADM v2.pdf
 
Continuity Of Operations Planning Benton Cty Business
Continuity Of Operations Planning Benton Cty BusinessContinuity Of Operations Planning Benton Cty Business
Continuity Of Operations Planning Benton Cty Business
 
Pragmatic CyberSecurity and Risk Reduction
Pragmatic CyberSecurity and Risk ReductionPragmatic CyberSecurity and Risk Reduction
Pragmatic CyberSecurity and Risk Reduction
 
Business Continuity Overview
Business Continuity OverviewBusiness Continuity Overview
Business Continuity Overview
 
Human Factors - Driver for Safety Management, Engineering and Risk Governance
Human Factors - Driver for Safety Management, Engineering and Risk GovernanceHuman Factors - Driver for Safety Management, Engineering and Risk Governance
Human Factors - Driver for Safety Management, Engineering and Risk Governance
 
T. vogus saturday the case for org
T. vogus saturday the case for orgT. vogus saturday the case for org
T. vogus saturday the case for org
 
BBS TRAINING.pptx
BBS TRAINING.pptxBBS TRAINING.pptx
BBS TRAINING.pptx
 
Chapter 11 team b
Chapter 11 team bChapter 11 team b
Chapter 11 team b
 
W6 making decisions in risky situations - simon pollard
W6   making decisions in risky situations - simon pollardW6   making decisions in risky situations - simon pollard
W6 making decisions in risky situations - simon pollard
 
Safety (1)
Safety (1)Safety (1)
Safety (1)
 
Addressing the Human Side of Safety
Addressing the Human Side of SafetyAddressing the Human Side of Safety
Addressing the Human Side of Safety
 

More from Nirmal Pandya (10)

Crm
CrmCrm
Crm
 
Credit Policy Of Icici
Credit Policy Of IciciCredit Policy Of Icici
Credit Policy Of Icici
 
Credit Policy Of Hdfc
Credit Policy Of HdfcCredit Policy Of Hdfc
Credit Policy Of Hdfc
 
Credit Policy Of Rbi
Credit Policy Of RbiCredit Policy Of Rbi
Credit Policy Of Rbi
 
Credit Policies
Credit PoliciesCredit Policies
Credit Policies
 
Co Operative Marketing
Co Operative MarketingCo Operative Marketing
Co Operative Marketing
 
Buy Back Of Shares
Buy Back Of SharesBuy Back Of Shares
Buy Back Of Shares
 
Bosnia and Herzegovina Financial Sector Report
Bosnia and Herzegovina Financial Sector ReportBosnia and Herzegovina Financial Sector Report
Bosnia and Herzegovina Financial Sector Report
 
Business Ethics
Business EthicsBusiness Ethics
Business Ethics
 
E Com
E ComE Com
E Com
 

Recently uploaded

Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 

Recently uploaded (20)

2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
 
Asian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptxAsian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptx
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701ComPTIA Overview | Comptia Security+ Book SY0-701
ComPTIA Overview | Comptia Security+ Book SY0-701
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibit
 
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17  How to Extend Models Using Mixin ClassesMixin Classes in Odoo 17  How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
Class 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfClass 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdf
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17
 
Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17Advanced Views - Calendar View in Odoo 17
Advanced Views - Calendar View in Odoo 17
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Role Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptxRole Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptx
 

Crm Project