Users don’t experience web servers. Or networks. Or databases. They experience applications. Nimsoft User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft User Experience Monitoring to dramatically improve service quality and reduce the costs of IT service delivery. To learn more about Nimsoft User Experience Monitoring visit, http://nimsoft.com/solutions/nimsoft-monitor/user-experience.html.

1. User Experience –
One Perspective To Rule Them All
GN007SN
Dennis Corning – Director, Product Management - Nimsoft
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2. abstract
Dennis Corning
Nimsoft, Director, Product Management
Users don’t experience web servers. Or networks. Or databases. They
experience applications. Nimsoft User Experience Monitoring gives you
the confidence to know your applications and cloud services are available
and meeting response time goals for your local and global users. In this
session, product experts from Nimsoft will discuss how you can benefit
from using Nimsoft User Experience Monitoring to dramatically improve
service quality and reduce the costs of IT service delivery.
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3. agenda
Introduction to Nimsoft
The Challenge
The Solution: Nimsoft User Experience Suite
Newest Edition to the Suite: WatchMouse
Summary and Next Steps
Q&A
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4. 1
Introduction to Nimsoft
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5. delivering it services
Orchestrate IT Differentiate IT Deliver IT
Cut complexity and Realign org to support Core vs. Chore
cost the business
Improve margins
Aggregate internal Right-source IT talent
and external services (reduce specialist silos) Drive strategic
business initiatives
Rapidly adopt and Create value through
exploit new technology differentiated services
New demands and
New architectures require a
New approach to IT Management
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6. nimsoft: manage complexity with confidence
Unified. Ubiquitous.
IT Management Monitor and Service Desk.
as a service
Now available anywhere.
Cloud-ready.
Agent-optional; easily deployed
on-premises or in the Cloud.
Multi-tenant.
Scale easily to provide every
client a personalized view.
Easy. Extensible.
Simple point & click configuration.
Command line & APIs available.
Usage-based.
Self-service; meter and charge
for resources consumed.
Social.
Access crowd-sourced
knowledge and best practices.
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7. happy customers. loyal partners.
Over 1000 customers
• 420+ leading Service Providers
• 20,000+ customer deployments
• 36+ countries around the world
NIMSOFTALLIANCE : NIMSOFTPLACEMENTCENTER
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8. customer success
• Needed monitoring solution • Implemented Nimsoft Monitor
• Required rapid time to value • 3 day proof of concept
• Rapid deployment
• Configuration, No customization
• MSP needed to monitor • Implemented Nimsoft
customer environments Unified Manager
• Provide service management • Simplification made sense
• Needed to reduce costs • Implemented Nimsoft Monitor
• Minimize complexity • Intuitive user experience reduced
complexity and labor costs
• Needed to accelerate growth • Implemented Nimsoft Monitor
• Required a scalable monitor • Now offers higher value, higher
platform margin services using a single
monitoring solution
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9. solution overview
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10. nimsoft it management as a service
Business-aligned
» On-premises, in the cloud, or both!
» Multi-tenant and usage-based
» Convenient subscription terms
Reduce TCO, increase ROI
» Across all your IT investments
» Now, and in the future
Manage IT Complexity
… with Confidence
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11. 2
The Challenge
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12. the challenge
> Traditional monitoring focuses on monitoring IT components
and not what the business cares about.
> Increase service levels with decreased budget.
> Line of Business now recognize IT is not just infrastructure in
the background and wants more control.
> Application-centric management is difficult because
applications are more modular, redundant, distributed, and
dynamic.
> APM Market growing at a rate of 15% up 5% from 2010.
Source: Gartner 2011 APM Magic Quadrant Sept 19, 2011
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13. 3
The Solution: Nimsoft User Experience Suite
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14. nimsoft user experience suite: the right solution for the job!
Solutions Function
Component Synthetic protocol monitoring. Examples: email
Response send/receive, Ping, URL tests, Citrix, XenApp,
Monitors LDAP/DNS/DHCP/WINS service availability inside the firewall.
Synthetic user screen level monitoring of any windows
Monitor for App.
client/server based application. Supports both thin and thick
Response Time
clients inside the firewall.
Passive user monitoring of actual end user web activity.
Real User
Captures user sessions for both inside and outside the
Monitor
firewall.
Synthetic protocol with Real Browser monitoring of Internet
WatchMouse facing websites from outside the firewall. 60+ locations
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15. no end-user experience visibility for
critical business applications
End-user DB Server
App Server
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services
Network Router
Real Web Traffic:
HTTP, HTTPS, Web Services
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16. application component response monitoring
End-user DB Server
URL Response, Exchange response
App Server ICA Response, SQL Response etc..…
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services
Network Router
Real Web Traffic:
HTTP, HTTPS, Web Services
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17. add nimsoft rum for real end user
experience (performance) monitoring
End-user DB Server
App Server
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services RUM Appliance
Network Router
Real Web Traffic: Real Web Traffic:
HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services
End-user
Experience
Measurements
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18. what if no traffic? how do you know if web app
is available from user’s location?
DB Server
End-user Offline
App Server
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services RUM Appliance
Network Router
Real Web Traffic: Real Web Traffic:
HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services
No data collecting
while user offline
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19. add nimsoft synthetic user for availability
& performance monitoring
DB Server
End-user Offline
App Server
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services RUM Appliance
Network Router
Real Web Traffic: Real Web Traffic:
HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services
Nimsoft End-user
Synthetic Experience
Measurements
User
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20. add nimsoft synthetic user for availability
& performance monitoring
DB Server
End-user Offline
App Server
Web Server
App 2
App 3
App 4
App 1
HTTP, HTTPS, Web Services RUM Appliance
Network Router
Real Web Traffic: Real Web Traffic:
HTTP, HTTPS, Web Services HTTP, HTTPS, Web Services
Security
Nimsoft End-user
Synthetic Experience
Measurements
User
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21. 4
New Edition to Nimsoft User Experience Suite:
WatchMouse
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22. introducing: WatchMouse to the nimsoft user experience suite
SaaS solution for monitoring global
Cloud application health
Self-service and deploys in less
than 10 minutes
Rich alerting, dashboards and
root cause analysis
Alerting via text, pagers, phone,
twitter, IM and more.
60+ locations in 40 countries.
600-plus customers including Virgin,
America, Twitter, Zappos, and Wordpress.
IPv6 and IPv4 enabled
Completely customizable to your brand
There is a new mouse in the house…
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23. what can WatchMouse monitor?
Global monitoring outside the firewall of:
Web Transaction Monitoring
» Synthetic user scripts (protocol level)
» Multi-step / multi-tier /multi-locations
» Record/replay using Jmeter or badboy
» Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts)
Real Browser Monitoring
» Synthetic user scripts (ajax, JavaScript etc. running in the browser)
» Captures browser render time to provide a true depiction of the end user
experience
API and Web Service Monitoring
» REST, SOAP, oAuth, JSON, XML, RSS feeds, openID and XML-RPC.
Network Protocols
» HTTP(S), DNS, FTP(S), LDAP(S), IMAP, SMTP, SFTP, TFTP, SCP, SIP & XMPP
IPV6/V4
Vulnerability Scanning (using Nesus)
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24. quick start
Active monitor list – Set up in minutes
Performance Dashboard shows the availability for all scripts for the
defined timeframe.
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25. creating synthetic transactions
Two techniques
» Record and replay using Badboy or Jmeter
» Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts
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26. performance and availability: alerting and notification
Performance and Availability
Alerts can be sent via:
» Email, SMS, Pager, XMPP/Jabber,
RSS, MSN, SNMP trap (via
plugin) or Web API
Supports stopping alerting
during maintenance windows
Enables escalation of alerts to
other group members
8 SMS gateways with 5
providers
All alerts are logged on
WatchMouse
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27. understanding the customer experience
Monitor, triage and resolve
» Understand the user
experience globally
» Rich reporting and analysis
of service levels
» Find the problem quickly
and understand the impact
» Isolate down to a
component level
» Enables you to monitor both
the protocol and browser
experience
» IPv6 supported
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28. reporting overview
Sample Report Types
» Uptime table
» Total time
» Availability
» Downtime
» SLA Performance
» More…
Sample Drill Down Report
» Resolve
» Connect
» Processing
» Transfer
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29. root cause analysis
Provides detailed insight in problems and incidents
Alarm triggers RCA steps
» Highlights steps of the test that
were/weren’t completed
» Screenshot and Raw HTML captured
» Traceroute from one or more stations
» DNS analysis
» Domain analysis
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30. root cause analysis
Failed Test
Redirect
View Screenshot
Waterfall
Analysis
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31. real browser monitoring
Supports Internet Explorer, Firefox, Chrome & Safari web browser
Monitors run from 50+ global monitoring stations
Real browser performance metrics (e.g. when all elements been loaded
and is the page ready to be rendered in your browser).
JavaScript error reporting
Timed screenshots of a website loading in the browser
(e.g. from a white screen to the full page)
Waterfall charts of all embedded elements in a page
(images, CSS files, etc.)
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32. reporting
Periodic (day, week,
month) reports can be
automatically sent as an
email or accessed via the
console
Exports to PDF or Excel,
can download Data Cubes
for further analysis
Your name here! Graphs are PNG or
Interactive Flash objects
Raw data 30 days
Root cause analysis 48
hours
Statistical data 1 year
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33. delivering customer transparency
Public Status Pages
» Used by some of the biggest
names in the industry today
» Completely customizable to
enable the customer’s own
brand
» Provides customers with
visibility into performance
and availability globally
» Reduces support calls
and cost
» Independent validation
Public Status Dashboards
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34. free online tools
Free:
» Website checker
» Ping
» Traceroute
» DNS- analysis
and performance
» Windows Site
Monitor
» Apple Widget
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35. 5
Summary and Next Steps
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36. summary
Nimsoft User Experience can help:
» Accelerate the deployment of business focused management.
» Enable IT to mature from managing IT components to business results.
» IT deliver on the promise of cloud computing
» IT implement a Unified IT MaaS solution that starts and ends
with the User Experience
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37. next steps
› Go to www.watchmouse.com and give it a try!
› Learn more: General Overview
› http://www.watchmouse.com/en/website_monitoring_features.php
› Additional information: WatchMouse Blog:
› http://blog.watchmouse.com/
› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,
Nimsoft demos and more.
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38. Thank You!
› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,
Nimsoft demos and more.
› For any questions: Sales@nimsoft.com
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