Telco 4.0 Business Operating Model Value Proposition Overview

EA-envision: The Journey Towards Global Telco Futures: - Telco 4.0 © Enterprise Data Cloud™

Telco 2.0™ v. Telco 4.0 © – Positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 2.0 Business Domains TELCO 2.0 DOMAINS Operational Support Systems (OSS) Telco 2.0 NETWORK DOMAIN Business Support Systems (BSS) Telco 2.0 CUSTOMER DOMAIN Enterprise Support Systems (ESS) Telco 2.0 INTEGRATION DOMAIN Environment Management Network Hand Held Devices Retail Customer Management Mediation and Billing Marketing Settlements Head Office Future Management Sustainability Renewable Resources Future Shared Network Infrastructure 3G GPRS / UMTS Roll-out Future Handset Hand Held Device and Smart Device Propositions Future Retail Landscape Strategic Foresight and Future Management Future Telco Markets and Landscape Future Telco Interconnect Wholesale Contracts and Settlements Future Telco Policy and Legislation Strategy and Planning Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels 3G Cellular Satellite, Broadcast, Wireless Network Planning MVNO / MVPN Propositions Smart Metering - Planning and Transition Retail Proposition, and Customer Offer, Customer, Experience and Journey Customer Insight and Loyalty Strategy Telco Micro-marketing Enterprise Risk Management Framework ©s - Outsights - COSO ,[object Object],[object Object],Business Operations Micro-Generation CHP Combined Heat & Power Inventory Provisioning Work Scheduling Job Management Smart Metering and Energy Data Management Retail Operations Value Chain Management Customer Business Operating Model (BOM) Telco Mediation, Rating & Billing Business Operating Model (BOM) Customer Relationship Management Product / Tariff Management Contracts and Settlements Balancing, & Optimisation ,[object Object],[object Object],[object Object],Enterprise Architecture Network Infrastructure Architecture Digital Media Streaming Smart Meter Infrastructure Architecture MVNO / MVPN Platforms Supply Chain, EPOS, Retail Merchandising Architecture Customer Domain Architecture CRM Systems Mediation and Telco Billing Architecture PLCM / CRM Architecture Contracts and Settlements Architecture Financials and Settlements Enterprise Document Management Solution Architecture Network Infrastructure Management Solution Design Smart Meter Energy Data Management Solution Design WAP Supply Chain , EPOS, Retail Merchandising Solution Design Contact and Campaign Management Solution Design Mediation and Billing Solution Design PIMS / CRM Contact and Campaign Management Contracts and Settlements Management Solution Design Enterprise Performance Management DWH and BI Systems Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Meter Network Management Energy Data Collection and Aggregation Systems Supply Chain EPOS / Retail Systems and CRM Systems Customer Insight and Loyalty Systems Contact and Campaign Management Telco Billing and Collection Systems PIMS Systems CRM Systems ,[object Object],[object Object],[object Object],[object Object],COTS IS Retail COTS FI CO SD SEM SSM BI and BW FileNet, ECM Infrastructure Management Telco Network Infrastructure Monitoring and Control Meter Infrastructure Management EPOS Network Multi-media Channel Access and Fulfilment Multi-media Channel Access and Fulfilment On-demand Computing and Shared Services Virtualisation, Automation On-demand Computing and Shared Services Virtualisation, Automation, On-demand and Shared Services EA-envision

Telco 4.0 © – The Journey….. EA-envision: Strategic Enterprise Management Framework © Part 1 Part 2 Part 4 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Organisation Change & Process Re-engineering Business Change Technology Change Business Architecture Enterprise Governance, Reporting and Controls Business Programme Management Infrastructure Architecture Infrastructure Planning Telco 2.0™ Telco 4.0 © Business Programme Plan Technology Project Plans Information Architecture Business Operating Model Business Planning Enterprise Technology Operations Model Technology Strategy Strategic Enterprise Management Framework © Future Management Plan OSS BSS ESS Solution Architecture Systems Planning IS / IT Strategy Enterprise Architecture Enterprise Architecture Framework © Part 3

Telco 4.0 © Business Domains EA-envision Desktop Services Client Inventory, Provisioning, Help Desk and Support Business Continuity Virtualisation, Automation On-demand Computing and Shared Services On-demand Computing and Shared Services VR IVR / Diallers Cisco Routers Multi-media Channel Access and Fulfilment Document Print Management Diallers / Routers Multi-media Channel Access and Fulfilment Avaya, Genesys, Nortel Switches Business Continuity Disaster Recovery EPOS Network Smart Device Infrastructure Management Standardised Terminating Equipment Network Security Anti-trafficking and Counter-terrorist measures Telco Network Infrastructure Telco Network Monitoring and Control Infrastructure Management Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BW IBM FileNet, ECM Contracts and Settlements Management Systems PIMS Systems CRM Systems Campaign Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Supply Chain EPOS / Retail Systems and CRM Systems Energy Data Collection and Aggregation Systems MVNO / VPN Meter Network Management GIS Mapping and Network Gazetteer Network Monitoring & Control Systems Plant, Building, Site and Environment Management Systems Systems Management Enterprise Performance Management DWH and BI Architecture Contracts and Settlements Management Solution Design PIMS / CRM Contact and Campaign Management Solution Design Mediation Rating and Telco g Billing Solution Design Contact Centre Solution Design Supply Chain , EPOS, Retail Merchandising Solution Design Smart Meter Information Management MVNO / VPN Solution Design Network Infrastructure Management Solution Design Asset and Environment Management Solution Design Solution Architecture Financials and Settlements Enterprise Document Management Contracts and Settlements Architecture PLCM / CRM Architecture Mediation Rating and Telco Billing Architecture Customer Domain Architecture Customer Profiling, Streaming and Segmentation Supply Chain, EPOS, Retail Merchandising Architecture Smart Meter Infrastructure Architecture MVNO / VPN Platforms Network Infrastructure Architecture Asset and Environment Management Architecture Enterprise Architecture ,[object Object],[object Object],[object Object],[object Object],Contracts and Settlements Balancing, & Optimisation Product / Tariff Management Campaign Management Mediation, Rating and Telco Billing Business Operating Model (BOM) Customer Relationship Management Business Operating Model (CRM BOM) Retail Operations Value Chain Management Smart Metering and IDEX Energy Data Management Electronic Traffic Management Inventory Provisioning Work Scheduling Job Management Micro-Generation CHP Combined Heat & Power Civil Engineering Environment Management Business Operations ,[object Object],[object Object],[object Object],[object Object],Enterprise Risk Management Framework ©s - Outsights - COSO Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation ETOM Telco Consolidation and Convergence Mediation Rating and Telco Billing IS / IT Planning and Strategy Customer Offer, Experience and Journey Planning Micro-marketing and Mass-customisation Telco Retail Proposition and Customer Offer Product / Service Packaging and Development MVNO / VPN Propositions Smart Metering -Planning and Transition Electronic Toll & Congestion Mgt . 4G / Edge Cellular Network Planning UMTS / GPRS 3G Rollout Hydroelectricity Solar, Wind and Tidal Power Geothermal Energy Bio-fuels Strategy and Planning Future Telco Policy and Legislation Future Telco Interconnect Wholesale Contracts and Agreements Future Telco Markets and Landscape Strategic Foresight and Future Management Social Anthropology Ethno-graphics Demographics Future Telco Retail Model and Landscape Future Handset PDA and Hand Held Devices Smart Device Propositions NGN – Nest Generation Network Architectures 4G / Edge Sustainability Renewable Resources Future Management Head Office Settlement Marketing Telco Billing Rating and Mediation Customer Management Retail Smart and Hand Held Devices Network Environment Management Enterprise Support Systems (ESS) Business Support Systems (BSS) Operational Support Systems (OSS) TELCO 4.0 DOMAINS

EA-envision: Telco 4.0 © Overview EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan and Strategic Enterprise Management Framework © - a future template and set of strategic reference models for managing the Transition towards the Mobile Telecommunications Enterprise of the Future - Telco 4.0 © Future Business Operating Model © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Purpose of the Study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

EA-envision: Telco 4.0 © Part 1 - Future Research EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan - a future Framework © and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future - Telco 4.0 © Future Business Operating Model © (overview and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 1.0 Strategic Enterprise Management Framework © Future Management Plan

Telco 4.0 © – Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Exploit Technology in order to Achieve Business Outcomes Enterprise Performance Management Framework CSF’s KPI’s Metrics Plan for the Future Action the Plan Analyse the Impact Telco 4.0 © Future Master Plan Possible, Probable and Alternative Future Scenarios Strategic Outcomes, Goals and Objectives PROCESS VIEW

Telco 4.0 © – Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Future Master Plan PLANNING VIEW Manage the Future Achieve Business Outcomes Exploit Technology Future Master Plan Technology Master Plan Business Master Plan

Telco 4.0 © – Deliverables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – Future Master Plan EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Future Master Plan Horizon Scanning, Eltvllle Model Scenario Planning and Analysis Telco 4.0 © Future Management Possible, Probable and Alternative Future Scenarios Telco 4.0 © Business Strategy Strategic Outcomes, Goals and Objectives Telco 4.0 © Enterprise Performance Management CSF’s KPI’s Business Metrics ARTIFACT VIEW

EA-envision: Telco 4.0 © Part 1 – Strategic Enterprise Management Framework © EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise Management Framework © - a future template and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future – Telco 4.0 © Future Business Operating Model © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 1.0 Strategic Enterprise Management Framework © Future Management Plan

Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Business Programme Management Enterprise Portfolio Management Business Operating Model (BOM) Enterprise Architecture Model (EAM) Business Programme Plans Technology Project Portfolio Strategic Planning Business Transformation Technology Transformation Telco 4.0 © Strategic Enterprise Management Framework © Strategic Outcomes, Goals and Objectives Enterprise Technology Operations Model (ETOM) PROCESS VIEW

Telco 4.0 © – Agents of Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – Future Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – Business Drivers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Technology Drivers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © Strategic Enterprise Management (SEM) Framework © Business Operating Model Enterprise Technology Operations Model Enterprise Architecture Model BOM EAM ETOM MODEL VIEW

Telco 4.0 © – Timeline 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 – SEM Framework © EA-envision: Strategic Enterprise Management Framework © Telco 4.0 © SEM Strategic Enterprise Management Framework © Telco 4.0 © BOM Business Operating Model Telco 4.0 © EAM Enterprise Architecture Model Telco 4.0 © ETOM Enterprise Technology Operations Model ARTIFACT VIEW

Telco 4.0 © – Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

EA-envision: Appendices Enterprise Data Cloud™

EA-envision: Telco 4.0 © Part 2 – Business Transformatio n EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise Management Framework © - a strategic template and set of reference models for building the Mobile Telecommunications Enterprise of the Future – Telco 4.0 © (summary and detailed presentations are also available on request) EA-envision: Strategic Enterprise Management Framework © Part 2 Organisation Change & Process Re-engineering Business Change Business Architecture Business Programme Management Business Programme Plan Technology Project Plans Business Operating Model Business Planning

Telco 4.0 © – Sponsorship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telco 4.0 © – The Journey….. EA-envision: Strategic Enterprise Management Framework © Part 1 Future Research Strategic Outcomes, Goals and Objectives Strategic Foresight Strategy Development Telco 2.0™ Strategic Enterprise Management Framework © Future Management Plan Part 2 Organisation Change & Process Re-engineering Business Change Business Architecture Business Programme Management Business Programme Plan Technology Project Plans Business Operating Model Business Planning Part 4 Technology Change Infrastructure Architecture Infrastructure Planning Telco 4.0 © Enterprise Technology Operations Model Technology Strategy OSS BSS ESS Solution Architecture Systems Planning Enterprise Governance, Reporting and Controls Information Architecture IS / IT Strategy Enterprise Architecture Enterprise Architecture Framework © Part 3

EA-envision: Strategic Business and Technology Alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

COTS Programmes – the challenge ,[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Business Strategic Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Business Strategic Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Strategic Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

COTS Programme Risk Breakdown Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COTS Strategic Threat Assessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COTS Business Strategic Alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

EA-envision: The Solution... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

COTS Diagnostics – Business Impact Assessment and Reporting Portfolio Management Enterprise Modeller ERP Service Registry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Project Specific Reports E-Mail CMS Cached Reports Monitoring E-mail template CRM Configuration & Customisation Data Project Planning VPN Exchange Server Intelligent Agents and Alerts Services Requirements Models Function Library Application Catalogue Data Models Solution Options Solution Designs Service Repository Project Planning and Enterprise Portfolio Management Data Reporting Solution Options Design AD CASE & Planning Tools

Three reasons to be cheerful… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EA-envision: Business Innovation Enterprise Data Cloud™

Enterprise Data Cloud™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enterprise Data Cloud™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enterprise Data Cloud™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enterprise Data Cloud™ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DBA Analyst UK – South 200 nodes UK – North 100 nodes Europe 200 nodes Infrastructure Warehouses Operations

Enterprise Data Cloud™ Network Interconnect ... ... Master Servers Query planning & dispatch Segment Servers Query processing & data storage External Sources Loading, streaming, etc. Greenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture ... ... SQL Query Governor

Enterprise Data Cloud™ High Speed Loader JDBC™ ODBC SQL/92 OLEDB Greenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture

EA-envision: Strategic Vendors Hardware Vendors BI Tools Business Partners Solutions Enterprise Data Cloud™ EA-envision

EA-envision: Business Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision

EA-envision: Business Innovation ,[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework © EA-envision

EA-envision: Business Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework ©

Contact Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EA-envision: Strategic Enterprise Management Framework © EA-envision

Telco 4.0 Business Operating Model Value Proposition Overview

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Telco 4.0 Business Operating Model Value Proposition Overview