Presentation on how you can use customer feedback to improve your business by listening, understanding your customers better. By using online & mobile feedback forms directly at your place or event you can gather real feedback from real customer at the moment of truth - to monitor & improve the customer experience.

1. Improve Your Business
Through Customer Feedback

2. Customer Feedback is the main
source for improvement & success of
your business.

3. Problem
Long and inconvenient online/offline
surveys bother customers.
Feedback is given in the wrong
moment & mood
Results come too late for direct
improvements and are outdated quickly
Today its very hard for companies to attract
their REAL customers to give feedback or
reviews

4. Our Solution
Turn Feedback into Action
Listen Understand Improve
Use surveys to get instant
feedback about your
business.
Analyse and learn from
feedback results. Simple
and in real-time.
Improve your service together
with your customers and
reward them.

5. 1. Create Survey & Materials 2. Activate all channels 3. Get Direct Feedback
4. Reward Your Customers 5. Analyze & Act in Real-Time
How it works

6. Why Feedbackstr?
You receive quick & precise feedback & insights from your customers.
You engage your customers and reward them for their feedback.
You have the results ready in real-time and can act immediately.
You can publish feedback on your site to attract new customers.
You always know, where you stand and improve your customer’s satisfaction.

7. Why are we different?
Out team has more than 10 years of know-how
and expertise in feedback
management, customer satisfaction monitoring
and
service-quality management.
As we are a partner of TÜV Süd you can
receive a certificate on your customer
satisfaction by using Feedbackstr.
We help you for free until you can work with
the results of your feedbacks.

8. What’s this mean for you?
You’ll win and retain loyal, repeat
customers – continually learning what
they think.
This will allow you to make smarter
decisions; selling more, while finding
new audiences.

9. You’ll be able to truly manage
customer experiences.

10. Some of our happy customers

11. Bosch Help Service
Bosch Service owns 1.400 service points in
Germany alone and uses Feedbackstr to
monitor & benchmark the Service Quality in
their service points via flyers & tablets.
Case
Study

12. Coffee Fellows
Coffee Shop Franchise System uses
Feedbackstr in their shops to find out more
about their customers experience and
improve with the entire team day by day.
Case
Study

13. Max Restaurant Dresden
Max has 2 restaurants in Dresden. Using
Feedbackstr the Max Team collected more than 600
feedbacks via Flyers in their Restaurants. The results
helping the Max Team to improve the menu, service
and overall customer experience.
Case
Study

14. Filmnächte am Elbufer
Filmnächte in Dresden & Chemnitz is the largest
open air cinema event in Germany. Together with
Feedbackstr more then 4.000 feedbacks were
collected via tablets, postcards, posters to make this
event even nicer for all the guests.
Case
Study

15. Studentenwerk Dresden
The Studentenwerk in Dresden manages more than
50 canteens all over Eastern Saxony. Using
Feedbackstr the management can benchmark all
locations based on several hundred feedbacks per
month and improve the services for their students.
Case
Study

16. Test Feedbackstr!
Scan the QR-Code or open the shortlink
to test a Feedbackstr survey now.
http://fdb.ac/str

17. Our Plans & Prices
For enterprise solutions we are happy to prepare an individual offer.

18. 1
2
Next Steps
Register on Feedbackstr.com
Start to get Feedback
3 Contact us for enterprise features

19. Your Contact
Lets get the job done!
Niels Delater
Email: niels.delater@spectos.com
Phone: +49 351 320250
Mobile: +49 163 4441785
Twitter: @nielsdelater