We bring to you some good, genuine reasons why you should retain your business' customers. We try to bring create awareness so that your business can benefit with our suggestions and customer engagement programs. Please share the presentation with others so that others may benefit and make profits from their business.

1. Reasons Why You Should Focus on
Customer Retention
NextBee Media

2. Are your customers leaving you in droves?
Obvious Questions

3. Are your old customers
switching on to other
brands even when your
business is receiving
new customers?
Obvious Questions

4. Is Your Sales Graph Declining?
Obvious Questions

5. Want to regularize sale
from existing customers?

6. Want loyal customers
who would stick to your
brand to purchase?

7. If your response to any of the
questions asked is -
YES
You are seeking Customer Retention

8. Reasons Why Your Business
Needs Customer Retention

9. Retaining Customers Costs Less
than Acquiring New Customers
Acquiring new customers can usually cost
your business 5x more than retaining your
old customers
No cost of ads
Low efforts in spreading awareness
Less targeting
Every effort you make towards retaining
customers by offering them attention and
better services, develops in them an affinity
for your brand.

10. Easier to Upsell & Cross-sell
to Existing Customers
Selling becomes easier with old customers
Old customers are already familiar with you
They have a certain level of trust in your brand
You already have the customer information,
so it becomes easy for you to pitch the right
product or service through the right medium
New customers will generally be hesitant to
trying new products. You may expect to waste
a lot of energy and time trying new products.
Profits margins decrease as you spend more
on marketing.

11. Retained, Loyal Customers are Your
Best Word-of-Mouth Promotion Tools
Real people cast more influence than ads
Customers who stick with you are happy customers
They can be motivated to share their
positive experience with friends & family
You can also choose to reward your existing
customers when they bring new customers to your
business- this will motivate them to refer you more
Retained, Loyal Customers establish
trust within new customers

12. Keeps You Over Competition
Loyal customers come
with an advantage
They can be resistant to your competitors’ offers:
Customers stay with a brand for more than price discounts & offers
Often, it’s a bond between the brand and its customers
Customer service influences customers a lot
How important you consider your customers and
how special you make them feel can keep your
customers insulated from market competition
MARKET COMPETITION
Brand loyalty makes your customers somewhat
immune to price slashes by others

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14. www.nextbee.com
THANK YOU!
NextBee Media