SlideShare ist ein Scribd-Unternehmen logo
1 von 2
Downloaden Sie, um offline zu lesen
S U C C E S S S T O R Y
Coopservice Group Accelerates and
Secures its Identity Management
Executive Summary
INDUSTRY DESCRIPTION
The over 12,000 employees at
Coopservice Group provide services,
including hospital sanitization; civil
and industrial cleaning; security and
value management; transportation
and logistics; and facility and waste
management. Its clients include
many of Italy’s foremost hospitals,
universities, city governments,
banks and industrial companies.
BUSINESS SITUATION
IT had a hard time keeping up with
user provisioning due to the company’s
high turnover rate. In addition,
Coopservice wanted to integrate its
processes with that of clients so it could
identify who was accessing information
and applications.
THE NETIQ DIFFERENCE
NetIQ automated user provisioning
and deprovisioning. IT can now work
on other, more important issues, and
security is enhanced by not allowing
unauthorized users access to company
data or applications.
PRODUCTS AND SERVICES
NetIQ® Identity Manager
NetIQ Access Manager™
While experiencing rapid growth,
Coopservice Group realized its existing IT
infrastructure needed an overhaul. This
wasn’t simply a question of upgrading
hardware and network resources; the
company wanted to give employees
and clients appropriate access rights
without creating security issues or
excessive work for the IT department.
Managing the high staff turnover rate
was a major drain on Coopservice’s IT
resources. Moreover, Coopservice had
decided to invest in the integration
of its internal processes with those
of its clients. This required a solution
to accurately identify who accessed
data and applications across various
environments and client portals.
Setting up new user accounts involved
several manual stages, distracting
skilled technicians from more strategic
tasks. Also, the manual deprovisioning
process for employees who left the
company resulted in greater risk of data
loss and higher administration costs.
To improve speed, efficiency and
security, Coopservice needed an identity
and security management solution
offering a high degree of automation.
The NetIQ Solution
Coopservice Group reviewed packaged
solutions, shortlisting NetIQ and two
other major vendors. Based on technical
and financial criteria, the company
selected NetIQ® Identity Manager and
NetIQ Access Manager™ as the basis
for its new identity and security
management solution.
“We wanted a powerful solution that
would fit with our existing architecture,
and cost was also an important
consideration,”said Gianfranco Scocco,
IT manager, Coopservice Group. The
NetIQ solution won because it combined
the functionality Coopservice needed
with great adaptability and low cost
of ownership. Another factor was the
implementation plan proposed by
NetStudio—a NetIQ partner—that
was far less rigid than other options.
“The knowledge and technical skills
of NetStudio were a real bonus during
the implementation phases.”
Coopservice uses NetIQ Identity Manager
to synchronize user information across
multiple applications. Eighty percent of
the company’s software is integrated
Coopservice
Group
Worldwide Headquarters
1233 West Loop South, Suite 810
Houston, Texas 77027 USA
Worldwide: +1 713.548.1700
U.S. / Canada Toll Free: 888.323.6768
info@netiq.com
www.netiq.com
http://community.netiq.com
For a complete list of our offices
in North America, Europe, the
Middle East, Africa, Asia-Pacific
and Latin America, please visit
www.netiq.com/contacts.
Follow us:
with the solution, ensuring consistency
and simplifying user administration.
It was easy for Coopservice to
create automated workflows
for user provisioning, using the
human resources system to set up
necessary accounts and applications.
“When we update some aspect of
a user’s information, the change is
automatically and instantly propagated
to all connected systems, saving
a significant amount of time and
effort for the IT team,”said Scocco.
NetIQ Identity Manager also enables
Coopservice to deprovision user
accounts automatically, so that
employees immediately lose all access
to company applications and data when
they leave the company. With a large
and constantly changing workforce,
this is vital to ensuring security.
For client portals and applications,
NetStudio and Coopservice rolled out
a web single sign-on (SSO) solution.
When Coopservice signs a service
contract with a new client, authorized
employees of that client can access
a limited set of data through a web
portal. NetIQ Access Manager checks
the portal users’credentials against the
data held in NetIQ Identity Manager,
then grants access to the appropriate
internal resources and applications.
Increasing Speed and
Accuracy with NetIQ
With user information synchronized
automatically across 80 percent
of its internal applications,
Coopservice substantially reduced
the user management burden
on its IT staff. This lets them focus
on more strategic projects.
The automated workflows in NetIQ
Identity Manager enable Coopservice
to maintain accuracy and speed
in user management with little
administrative effort. The company
now has direct visibility and control
over which employees can access
applications and data, so the NetIQ
solution has eliminated a number
of security concerns, as well.
Coopservice clients can now
use the web portal to check on
a project’s status and generate
performance and budgeting reports.
NetIQ Access Manager works with
NetIQ Identity Manager to ensure
watertight security for the portal.
Since Coopservice has a high turnover
rate, NetIQ Identity Manager saves
considerable time and effort. Similarly,
the company’s clients save a lot of
time and money by using the portal,
so the solution is good for everybody.
Learn more today by contacting
your NetIQ partner or a local NetIQ
sales representative, or by visiting
www.netiq.com for contact
information in your area.
NetIQ, the NetIQ logo and Access Manager are trademarks or registered trademarks of NetIQ Corporation in the USA.
All other company and product names may be trademarks of their respective companies.
© 2013 NetIQ Corporation and its affiliates. All Rights Reserved.	 CSS595003COO WJ 10/13
“When we update
some aspect of a user’s
information, the change
is automatically and
instantly propagated to
all connected systems...”
Gianfranco Scocco,
IT Manager, Coopservice Group

Weitere ähnliche Inhalte

Mehr von NetIQ

The University of Westminster Saves Time and Money with Identity Manager
The University of Westminster Saves Time and Money with Identity ManagerThe University of Westminster Saves Time and Money with Identity Manager
The University of Westminster Saves Time and Money with Identity ManagerNetIQ
 
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...NetIQ
 
Swisscard Saves Time and Effort in Managing User Access
Swisscard Saves Time and Effort in Managing User AccessSwisscard Saves Time and Effort in Managing User Access
Swisscard Saves Time and Effort in Managing User AccessNetIQ
 
Vodacom Tightens Security with Identity Manager from NetIQ
Vodacom Tightens Security with Identity Manager from NetIQVodacom Tightens Security with Identity Manager from NetIQ
Vodacom Tightens Security with Identity Manager from NetIQNetIQ
 
University of Dayton Ensures Compliance with Sentinel Log Manager
University of Dayton Ensures Compliance with Sentinel Log ManagerUniversity of Dayton Ensures Compliance with Sentinel Log Manager
University of Dayton Ensures Compliance with Sentinel Log ManagerNetIQ
 
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQ
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQNippon Light Metal Forges a Disaster Recovery Solution with NetIQ
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQNetIQ
 
Nexus Differentiates Itself and Grows Its Capabilities with Operations Center
Nexus Differentiates Itself and Grows Its Capabilities with Operations CenterNexus Differentiates Itself and Grows Its Capabilities with Operations Center
Nexus Differentiates Itself and Grows Its Capabilities with Operations CenterNetIQ
 
Netiq css huntington_bank
Netiq css huntington_bankNetiq css huntington_bank
Netiq css huntington_bankNetIQ
 
Professional Services Company Boosts Security, Facilitates Compliance, Automa...
Professional Services Company Boosts Security, Facilitates Compliance, Automa...Professional Services Company Boosts Security, Facilitates Compliance, Automa...
Professional Services Company Boosts Security, Facilitates Compliance, Automa...NetIQ
 
NetIQ Identity Manager Unites Hanshan Normal University
NetIQ Identity Manager Unites Hanshan Normal UniversityNetIQ Identity Manager Unites Hanshan Normal University
NetIQ Identity Manager Unites Hanshan Normal UniversityNetIQ
 
Handelsbanken Takes Control of Identity Management with NetIQ
Handelsbanken Takes Control of Identity Management with NetIQHandelsbanken Takes Control of Identity Management with NetIQ
Handelsbanken Takes Control of Identity Management with NetIQNetIQ
 
Millions of People Depend on Datang Xianyi Technology and NetIQ
Millions of People Depend on Datang Xianyi Technology and NetIQMillions of People Depend on Datang Xianyi Technology and NetIQ
Millions of People Depend on Datang Xianyi Technology and NetIQNetIQ
 
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Servicebluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed ServiceNetIQ
 
Central Denmark Region Strengthens Administrative Security with Identity Mana...
Central Denmark Region Strengthens Administrative Security with Identity Mana...Central Denmark Region Strengthens Administrative Security with Identity Mana...
Central Denmark Region Strengthens Administrative Security with Identity Mana...NetIQ
 
Cloud Identity
Cloud IdentityCloud Identity
Cloud IdentityNetIQ
 
2014 Cyberthreat Defense Report
2014 Cyberthreat Defense Report2014 Cyberthreat Defense Report
2014 Cyberthreat Defense ReportNetIQ
 
Identity-Powered Security
Identity-Powered SecurityIdentity-Powered Security
Identity-Powered SecurityNetIQ
 
IT Disaster Recovery
IT Disaster RecoveryIT Disaster Recovery
IT Disaster RecoveryNetIQ
 
Are You Being Anti-Social
Are You Being Anti-SocialAre You Being Anti-Social
Are You Being Anti-SocialNetIQ
 
Identity, Security and Healthcare
Identity, Security and HealthcareIdentity, Security and Healthcare
Identity, Security and HealthcareNetIQ
 

Mehr von NetIQ (20)

The University of Westminster Saves Time and Money with Identity Manager
The University of Westminster Saves Time and Money with Identity ManagerThe University of Westminster Saves Time and Money with Identity Manager
The University of Westminster Saves Time and Money with Identity Manager
 
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...
The London School of Hygiene & Tropical Medicine Accelerates and Streamlines ...
 
Swisscard Saves Time and Effort in Managing User Access
Swisscard Saves Time and Effort in Managing User AccessSwisscard Saves Time and Effort in Managing User Access
Swisscard Saves Time and Effort in Managing User Access
 
Vodacom Tightens Security with Identity Manager from NetIQ
Vodacom Tightens Security with Identity Manager from NetIQVodacom Tightens Security with Identity Manager from NetIQ
Vodacom Tightens Security with Identity Manager from NetIQ
 
University of Dayton Ensures Compliance with Sentinel Log Manager
University of Dayton Ensures Compliance with Sentinel Log ManagerUniversity of Dayton Ensures Compliance with Sentinel Log Manager
University of Dayton Ensures Compliance with Sentinel Log Manager
 
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQ
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQNippon Light Metal Forges a Disaster Recovery Solution with NetIQ
Nippon Light Metal Forges a Disaster Recovery Solution with NetIQ
 
Nexus Differentiates Itself and Grows Its Capabilities with Operations Center
Nexus Differentiates Itself and Grows Its Capabilities with Operations CenterNexus Differentiates Itself and Grows Its Capabilities with Operations Center
Nexus Differentiates Itself and Grows Its Capabilities with Operations Center
 
Netiq css huntington_bank
Netiq css huntington_bankNetiq css huntington_bank
Netiq css huntington_bank
 
Professional Services Company Boosts Security, Facilitates Compliance, Automa...
Professional Services Company Boosts Security, Facilitates Compliance, Automa...Professional Services Company Boosts Security, Facilitates Compliance, Automa...
Professional Services Company Boosts Security, Facilitates Compliance, Automa...
 
NetIQ Identity Manager Unites Hanshan Normal University
NetIQ Identity Manager Unites Hanshan Normal UniversityNetIQ Identity Manager Unites Hanshan Normal University
NetIQ Identity Manager Unites Hanshan Normal University
 
Handelsbanken Takes Control of Identity Management with NetIQ
Handelsbanken Takes Control of Identity Management with NetIQHandelsbanken Takes Control of Identity Management with NetIQ
Handelsbanken Takes Control of Identity Management with NetIQ
 
Millions of People Depend on Datang Xianyi Technology and NetIQ
Millions of People Depend on Datang Xianyi Technology and NetIQMillions of People Depend on Datang Xianyi Technology and NetIQ
Millions of People Depend on Datang Xianyi Technology and NetIQ
 
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Servicebluesource Uses NetIQ AppManager to Offer Standout Managed Service
bluesource Uses NetIQ AppManager to Offer Standout Managed Service
 
Central Denmark Region Strengthens Administrative Security with Identity Mana...
Central Denmark Region Strengthens Administrative Security with Identity Mana...Central Denmark Region Strengthens Administrative Security with Identity Mana...
Central Denmark Region Strengthens Administrative Security with Identity Mana...
 
Cloud Identity
Cloud IdentityCloud Identity
Cloud Identity
 
2014 Cyberthreat Defense Report
2014 Cyberthreat Defense Report2014 Cyberthreat Defense Report
2014 Cyberthreat Defense Report
 
Identity-Powered Security
Identity-Powered SecurityIdentity-Powered Security
Identity-Powered Security
 
IT Disaster Recovery
IT Disaster RecoveryIT Disaster Recovery
IT Disaster Recovery
 
Are You Being Anti-Social
Are You Being Anti-SocialAre You Being Anti-Social
Are You Being Anti-Social
 
Identity, Security and Healthcare
Identity, Security and HealthcareIdentity, Security and Healthcare
Identity, Security and Healthcare
 

Kürzlich hochgeladen

Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceMartin Humpolec
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
Spring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfSpring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfAnna Loughnan Colquhoun
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 

Kürzlich hochgeladen (20)

Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your Salesforce
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
Spring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdfSpring24-Release Overview - Wellingtion User Group-1.pdf
Spring24-Release Overview - Wellingtion User Group-1.pdf
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 

Coopservice Group Accelerates and Secures its Identity Management

  • 1. S U C C E S S S T O R Y Coopservice Group Accelerates and Secures its Identity Management Executive Summary INDUSTRY DESCRIPTION The over 12,000 employees at Coopservice Group provide services, including hospital sanitization; civil and industrial cleaning; security and value management; transportation and logistics; and facility and waste management. Its clients include many of Italy’s foremost hospitals, universities, city governments, banks and industrial companies. BUSINESS SITUATION IT had a hard time keeping up with user provisioning due to the company’s high turnover rate. In addition, Coopservice wanted to integrate its processes with that of clients so it could identify who was accessing information and applications. THE NETIQ DIFFERENCE NetIQ automated user provisioning and deprovisioning. IT can now work on other, more important issues, and security is enhanced by not allowing unauthorized users access to company data or applications. PRODUCTS AND SERVICES NetIQ® Identity Manager NetIQ Access Manager™ While experiencing rapid growth, Coopservice Group realized its existing IT infrastructure needed an overhaul. This wasn’t simply a question of upgrading hardware and network resources; the company wanted to give employees and clients appropriate access rights without creating security issues or excessive work for the IT department. Managing the high staff turnover rate was a major drain on Coopservice’s IT resources. Moreover, Coopservice had decided to invest in the integration of its internal processes with those of its clients. This required a solution to accurately identify who accessed data and applications across various environments and client portals. Setting up new user accounts involved several manual stages, distracting skilled technicians from more strategic tasks. Also, the manual deprovisioning process for employees who left the company resulted in greater risk of data loss and higher administration costs. To improve speed, efficiency and security, Coopservice needed an identity and security management solution offering a high degree of automation. The NetIQ Solution Coopservice Group reviewed packaged solutions, shortlisting NetIQ and two other major vendors. Based on technical and financial criteria, the company selected NetIQ® Identity Manager and NetIQ Access Manager™ as the basis for its new identity and security management solution. “We wanted a powerful solution that would fit with our existing architecture, and cost was also an important consideration,”said Gianfranco Scocco, IT manager, Coopservice Group. The NetIQ solution won because it combined the functionality Coopservice needed with great adaptability and low cost of ownership. Another factor was the implementation plan proposed by NetStudio—a NetIQ partner—that was far less rigid than other options. “The knowledge and technical skills of NetStudio were a real bonus during the implementation phases.” Coopservice uses NetIQ Identity Manager to synchronize user information across multiple applications. Eighty percent of the company’s software is integrated Coopservice Group
  • 2. Worldwide Headquarters 1233 West Loop South, Suite 810 Houston, Texas 77027 USA Worldwide: +1 713.548.1700 U.S. / Canada Toll Free: 888.323.6768 info@netiq.com www.netiq.com http://community.netiq.com For a complete list of our offices in North America, Europe, the Middle East, Africa, Asia-Pacific and Latin America, please visit www.netiq.com/contacts. Follow us: with the solution, ensuring consistency and simplifying user administration. It was easy for Coopservice to create automated workflows for user provisioning, using the human resources system to set up necessary accounts and applications. “When we update some aspect of a user’s information, the change is automatically and instantly propagated to all connected systems, saving a significant amount of time and effort for the IT team,”said Scocco. NetIQ Identity Manager also enables Coopservice to deprovision user accounts automatically, so that employees immediately lose all access to company applications and data when they leave the company. With a large and constantly changing workforce, this is vital to ensuring security. For client portals and applications, NetStudio and Coopservice rolled out a web single sign-on (SSO) solution. When Coopservice signs a service contract with a new client, authorized employees of that client can access a limited set of data through a web portal. NetIQ Access Manager checks the portal users’credentials against the data held in NetIQ Identity Manager, then grants access to the appropriate internal resources and applications. Increasing Speed and Accuracy with NetIQ With user information synchronized automatically across 80 percent of its internal applications, Coopservice substantially reduced the user management burden on its IT staff. This lets them focus on more strategic projects. The automated workflows in NetIQ Identity Manager enable Coopservice to maintain accuracy and speed in user management with little administrative effort. The company now has direct visibility and control over which employees can access applications and data, so the NetIQ solution has eliminated a number of security concerns, as well. Coopservice clients can now use the web portal to check on a project’s status and generate performance and budgeting reports. NetIQ Access Manager works with NetIQ Identity Manager to ensure watertight security for the portal. Since Coopservice has a high turnover rate, NetIQ Identity Manager saves considerable time and effort. Similarly, the company’s clients save a lot of time and money by using the portal, so the solution is good for everybody. Learn more today by contacting your NetIQ partner or a local NetIQ sales representative, or by visiting www.netiq.com for contact information in your area. NetIQ, the NetIQ logo and Access Manager are trademarks or registered trademarks of NetIQ Corporation in the USA. All other company and product names may be trademarks of their respective companies. © 2013 NetIQ Corporation and its affiliates. All Rights Reserved. CSS595003COO WJ 10/13 “When we update some aspect of a user’s information, the change is automatically and instantly propagated to all connected systems...” Gianfranco Scocco, IT Manager, Coopservice Group