1. !1
Resume
Neil Lu
Contact information
First name Chao Hsien, Neil
Surname Lu
Contact address 6F, No.91, MingDe Rd.,
ChungHe Dist., New Taipei
Taiwan, 23542
R.O.C.
Phone (Mobile) 886.917586762 - main
Phone (Home) 886.2.29583372
Email address neillu@mac.com
Working experiences
Position: Executive Director
Business group: Business Management
Company: SAUVRE INTERNATIONAL, LTD.
Responsible for: Business strategy and management
Product line:: Medical personal care products and accessories
SAUVRE INTERNATIONAL, LTD., July 1, 2013 – present
Location: New Taipei, Taiwan
· Building up business strategy and planning for all business operations.
· Setting price strategy for business growing.
· Executing operation plan to exceed expected business results.
· Supervising overall order fulfillments and inventory/logistic management.
· Ensuring the highest customer satisfactions to be met.
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2. !2
Position: Supervisory A/C Manager / Program Manager
Business group: Sales Division, Sales Group
Company: Askey Computer Corp.
Responsible for: Program schedule control, Resource planning, Cost analysis, Pricing
strategy, Customer relationship management
Product line:: xDSL, Wireless, MoCA, DECT, FEMTO cell
Askey Computer Corp., February 1, 2009 – June 30, 2013
Location: Taipei, Taiwan
· Accommodating service models for business requirements.
· Setting up functional teams and supporting plan for customized programs.
· Reviewing overall service cost and generating service pricing.
· Allocating appropriate resources for providing high service quality to customers.
· Planning and supervising program status in order to achieve higher satisfactions or even
seeking for opportunities to reduce cost.
· Setting measurable and achievable objectives as the control points for program control.
· Managing programs to achieve the Strategic goal and exceed expected business results.
· Providing leadership to functional teams in alignment with business objectives and
goals.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Maintaining excellent relationships with customers.
· Taking the responsibilities of program management and sales results.

3. !3
Position: Customer Service Manager
Business group: Customer Service Division
Company: Askey Computer Corp.
Responsible for: RMA operations, T&C evaluation, Cost analysis and management,
Customer relationship management
Askey Computer Corp., July 1, 2007 – January 31, 2009
Location: JiangSu, China
· Building up global customer support policy and strategy for global OEM/ODM
customers.
· Executing customer service operation to achieve the strategic goals and exceed
expected business results.
· Accommodating service contents and contracts for business needs.
· Managing overall service operation cost and generating service pricing.
· Allocating appropriate resources for delivering higher service satisfactions to
customers.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Maintaining excellent relationships with global partners.
· Planning and supervising system integration in order to enhance operation efficiency
for saving operation cost.
· Collaborating with functional teams for achieving business objectives and goals.
· Setting measurable and achievable objectives as the key performance indicators for
each individual then reviewing its progress regularly.
· Taking the responsibilities of people development and management.

4. !4
Position: Global RMA operation head
Business group: Customer Service Organization
Company: ZyXEL Communications Ltd.
Responsible for: RMA operations, Subsidiary management, Spare planning and
management, Error eliminating process control
ZyXEL Communications, December 27, 2006 – April 13, 2007
Location: HsinChu, Taiwan
· Building up global RMA policy and plan for all subsidiaries and global partners.
· Executing RMA operation plan to achieve the goal of business strategy and exceed
expected business results.
· Developing spare parts strategy and plan for fulfilling global business opportunities.
· Managing and evaluating overall RMA operation structure of subsidiaries.
· Controlling RMA expenditures in subsidiary operations.
· Providing technical resources for oversea RMA center on operation needs.
· Allocating appropriate resources for providing high service quality to subsidiaries and
partners.
· Accommodating service contracts for tender business requirements from subsidiaries.
· Reviewing outsourcing contracts for business fulfillments and quality requirements.
· Supervising the quality of suppliers and implementing quality management processes to
ensure high product quality.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Managing and supervising pending issues or complaints by executing approximate
error-eliminating management.
· Acting as the main interface of escalation point to global partners and WW after sales
service team.
· Maintaining excellent relationships with global partners.
· Planning and supervising system development and integration projects in order to
achieve high satisfaction and reduce operation cost.
· Providing leadership to build-up team spirits and collaborate with other functional
teams in alignment with business objectives and goals.
· Setting measurable and achievable objectives as the key performance indicators for
each individual then reviewing the progress status regularly.
· Taking the responsibilities of people development and management.
Subsidiaries:
North Europe - Denmark, Finland, Norway, Sweden
West Europe - France, Germany, Spain, United Kingdom
East Europe - Czech Republic, Hungary, Kazakhstan, Poland, Russia, Ukraine
America – Costa Rica, United States
Asia - China, Japan, Malaysia, Singapore, Taiwan, Thailand
Partners:
Coventry, SIDIN, Studerus, Telefonica, Valadis

5. !5
Position: Executive officer
Company: CHEN’s foods
I am responsible for: Overall business operations
CHEN’s foods, June 1, 2005 – October, 2006
Location: Taipei, Taiwan
· Building up business strategy and plan for overall business operations.
· Executing operation plan to exceed expected business revenues.
· Controlling overall operation expenditures.
· Allocating appropriate resources for providing high quality to partners.
· Reviewing outsourcing contracts for business fulfillments and quality requirements.
· Supervising the quality of suppliers and implementing quality management processes to
ensure high product quality.
· Ensuring timely response and adequate corrective actions to highlighted issues.
· Maintaining excellent relationships with partners.
· Providing leadership to build-up team spirits in alignment with business objectives and
goals.

6. !6
Position: Support Business Manager
Business group: Operation Support System Group
Company: Agilent Technologies
Responsible for: Support Service Business, Great China
Product Line: GSM, GPRS and Optical Fiber communications
Agilent Technologies, December, 2000 – May 31, 2005
Location: Taipei, Taiwan
· Executing operation plan to achieve the goal of service revenue and exceed expected
business results.
· Developing support services for potential business opportunities.
· Accommodating service contracts to customer business needs.
· Managing overall service operation cost and generating service pricing.
· Planning and supervising system integration projects in association with subcontractors
and system integrators in order to achieve higher customer satisfactions.
· Supervising delivery quality provided by service vendors and implementing vendor
management processes to ensure high quality performance.
· Allocating appropriate resources for providing high service quality to customers.
· Planning and executing patch and spare managements.
· Ensuring timely response and adequate resolution time to reported issues.
· Managing and supervising any pending issue by executing approximate escalation
management.
· Acting as key escalation contact to coordinate with divisions and global support service
teams.
· Maintaining excellent relationships with customers.
· Providing leadership to build-up team spirits and collaborating with other functional
teams in alignment with business objectives and goals.
· Being responsible for the result of overall customer satisfaction.
Countries:
Mainland China, Japan, Taiwan, Singapore, Malaysia, Thailand, Indonesia,
Australia, New Zealand.

7. !7
Working aboard
Global customer service operations, Mainland China – 1.5 years
Worldwide business conference, Worldwide – annual
Product/service conference, United States/United Kingdom – semi-annual
Regional business meeting, Mainland China/Malaysia – annual
Technical problem solving, Mainland China/Malaysia/Singapore – irregular
Research assistant, United Kingdom – 6 months
Manufacturing technical training, Japan – 2 months
Education
Highest degree(s): Diploma in Multimedia Technologies
University of Manchester Institute of Science and Technology
Manchester, United Kingdom
Computation department, 1999-2000
Digital Signal Processing
Appliances of multimedia technologies
Audio/video signaling manipulating
BA in Information Management
ChaoYang University of Technology
TaiChung, Taiwan
Department of Information Management, 1997-1999
Network security
E-Commerce
Database mining
System analysis
Project management
Language and IT-Knowledge
Native: Chinese Mandarin, Taiwanese
Excellent: English

8. !8
Technical Knowledge: Platforms:
MS Windows platforms, MAC OSX, HP UNIX, Linux, Sun OS
IT knowledge:
Server/client architecture, Distributed/relational database, System
analysis, Object-oriented programming, System management,
System troubleshooting, IP/ATM networking technologies and
protocols, WAP GW/portal
Telecommunication:
GSM/WCDMA networking technologies and protocols, GSM/
WCDMA packet switch and transmission, SS7 system management
and troubleshooting, Fiber transmission system management and
troubleshooting, GIS system integration, backbone infrastructure
Office applications:
MS office suite, Apple iWork, Lotus Notes
Multimedia technology:
Digital Signaling Processing, Video/audio manipulation
Certifications
Qualifications: 6 Sigma Black Belt - ASUS
6 Sigma Green Belt - ASUS
HP Unix system administration – Hewlett Packard
HP Unix system troubleshooting – Hewlett Packard
acceSS7 system administration – Agilent Technologies
acceSS7 system troubleshooting – Agilent Technologies
accessFIBER system administration – Agilent Technologies
accessFIBER system troubleshooting – Agilent Technologies
Wireless Quality Manager – Agilent Technologies
Quality of Service Manager – Agilent Technologies
Time management – Agilent Technologies
Decision making – Agilent Technologies
Professional selling skills – Agilent Technologies
Problem solving – Agilent Technologies
Personal information
Gender: Male
Date of Birth: February 13, 1971
Nationality: Taiwan, R.O.C.
Residence: Taiwan, R.O.C.
Marital status: Married
Personal Interests/
Hobbies: Reading and traveling.

9. !9
Requested Position
Position type Permanent Position
Requested place of
employment
Mission oriented
Availability August, 2016
Willingness to travel: 40%
Willingness to relocate: Negotiable
Expected salary: Negotiable