1. By Neelov Kar

2. Agenda
• Purpose of the Presentation
• Transitioning from Conventional
Training to Social Learning
• Learning Style
• Generation Gap
• Social Media & Social Learning
• Gaming Techniques
• Case Study
• Impact of Social media in L&D

3. Purpose of the Paper
• To Share the Latest Trend in
Course Development with the
Community

4. Transformation of Dell Services’ L&D
ISO 9000 PMI Best
Certification Product of the Year
Introduction of
ADDIE Model
ASTD Best
Place to Learn
2006 2007 2008 2009 2010 2011

5. Transformation of Dell Services L&D
contd. Social media
Blended Workflow
80% Model
100%
Classroom
Classroom
20% eLearning Learning
2.0
VILT
CBT/
Video
ISO 9000 Best Place Best Product
2006 2007 2008 2009 2010 2011

6. Dashboard Cost per class hour
CBL/ Video
2%
Virtual
ILT 15%
Classroom
Virtual ILT Hours
CBL/ Video
Classroom,
83%
Industry Comparison
Addition of CBL is reducing
the Cost per Class Hour
CBL/ Video
Classroom
VILT
PSC Industry*
* Industry data based on ASTD survey 2008

7. Impact of Online Training
• Drastic Reduction in Training Delivery Cost
• Availability of Training to people located remotely
• Big Help in Training Logistics and Administration
• “Who Took My Cheese” – Reaction of the
Instructors
• Better Time Management for Learners

9. Social Media

11. Learning Style
• Visual Learners
• Auditory Learners
• Read/Write Learners
• Kinesthetic Learners
Digital Learners

12. Generation Gaps

13. Social Learning
70% of learning comes from doing
20% of learning comes from others
10% of learning comes from study
• Formal Structured Learning
• Personal Directed Learning
• Group Directed Learning.
• Intra-Organizational Learning
• Accidental & Social Learning
- Jane Hart

14. Social Intelligence
Google is making people stupid- Oishee (8 year old girl)
Learning from others’ experience
Decision making based on others’ knowledge
JIT Learning
Executing Tasks Based on Others’ Skills
Sixth Sense by Pranav Mistry, MIT Lab

15. Web 2.0/ Learning 2.0
Wikipedia
Blogging
Chatting
Netmeeting
Social networking
RSS Feeds
Sharepoint
Search Engines
Second Life

16. Social Media Tools That I Have
Tried… GIMP
Google/ about/ask/ Yahoo/ Audacity
Bing/ Wiki Prism
Youtube GoogleDocs
Slideshare FreeConference
Screenr FreeScreenSharing
Google Breadcrumb Skype
Twitter GTalk
Facebook
Linkedin
Ipresentonline
Pmgameonline We Will Look at a Few…
SurveyMonkey

17. You tube
Upload your own video and share/ link
Use the existing videos
Time Management
http://www.youtube.com/watch?v=oTugjssqOT0
Using Movie clips
Miracle: Team Motivation
http://www.youtube.com/watch?v=vwpTj_Z9v-c

18. Slideshare

19. Screenr
http://screenr.com/uww http://www.youtube.com/watch?v=-n4CfLpgGQg

20. Google Breadcrumb
The Code:
http://breadcrumb.googlelabs.com/update?id=ag5nbGFiczIwLXBhdmxvdnI
OCxIFU3RvcnkY5JuTAQw
How it looks
http://breadcrumb.googleusercontent.com/view?id=ag5nbGFiczIwLXBhdm
xvdnIOCxIFU3RvcnkY5JuTAQw
Good for Just-in-Time Learning or Mobile Learning

21. PMGameonline
http://pmgameonline.com/

22. Gaming Technique
“A game is an interactive structure of endogenous meaning that
requires players struggle toward a goal” – Greg Costikyan
Powerful
Fun
Challenging
Engaging
Sense of Accomplishment
Covert

24. Putting All These Together

25. Storyboarding Legends
Topic- Subject Area
Mode (Lecture/
Session
Exercise/ Role Mobile Learning Resource
Time
Day
Learning Points Inputs Outputs Play) Activity no Student's Activity Needed Development Requirements
Case Study - Customer description,
customer need, business
Video
Get familiarized with the Case objectives
SFI-1
Study Computer Model Answer - Risks/Assumptions
I.1.1 Risk Analysis Introduction to the Risks and Access to CBT - Case Study description
20 Case study Assumptions CBT on Case Study Document Risks & Assumptions SABA
www.thepmgame. None
I.4.0 How to use Gantt com SFI-2 Instructor's to score the
Play the game briefing Computer
30 Chart None None passing mark internet
Group work Project Details - Data
I.4.0 How to use Gantt Group Work SFI-3 Create the Gantt Chart using Computer Model Answer
Chart
Project Management
Course Assignment 1
60 Project Details Gantt chart the activities and resources MS Project
None
Slideshare Role Play
Day 1
http://www.slides
SFI-4
hare.net/jerryh_nc
/PM-Best-Practices-
Workshop Computer
30 I.6.0 Best practice None None cin Review the presentation internet
CBT - Dell's MS Project Template
Partially completed artifact
SFI-5
P3MM Customized Tutorial on Dell's Computer
I.7.0 Familiarize with the Fundamentals Management Plan MS Project Access to
30 Dell's MS Project Template Series 3 Lesson 1/2 Update RAIDO Template Students review the CBt SABA
Game QUIZ- on MS Project
SFI-6 Computer
CSD Access to
30 Quiz Group Work Students pass the test
CBT SABA

26. Case Study – 15 Minutes

27. Topics
• Workplace Harassment
• Time Management
• Delegation
• Dealing with Unhappy Customer
• Conflict Management
• C-Level Reporting
• Team Motivation

28. Impact of Social Media in Training
 Drastic Reduction in Training Development Cost
but increase in Maintenance Cost
 Mobile Learning/ JIT Learning
 Personalized/ Customized Training
 Quantum Size Learning
 Training à la carte: Learner decides the curriculum
 Paradigm Change in Course Design
 New Generation of LMS is required
 Big Advantage for New Business (Start-Ups)

29. References
 Rapid Instructional Design, 2nd Edition by George M. Piskurich
 ASTD Handbook for Learning Professionals by Elaine Biach, ASTD
©2008
 Social Media: The Millennial Perspective, ASTD © 2010
 Challenges for Game designers by Brenda Brathwaite and Ian
Schreiber, Cenage Learning © 2009
 Game On: Energize Your Business with Social Media games by Jon
Radoff, John Wiley & Sons © 2011
 The Art of game design: a book of lenses by Jesse Schell, Morgan
Kaufmann Publishers © 2008