Navetas Energy Management study shows energy providers are falling short on meeting customer expectations on energy efficiency and smart meters.

1. Time for Smarter Thinking?
New study shows energy providers are falling short on
meeting customer expectations on energy efficiency and
smart meters
September 2011

2. Consumer
confidence in
energy providers is
at an all time low…
…and energy
prices are at an all
time high

3. 97% of consumers want to reduce their
energy consumption
88% want to better understand how they
are using energy…
… and want this data at an appliance level
!

4. 53m smart meter roll
out is already under
way
!
Every home in the UK
will get one by 2019
!
But what’s in it for
the consumer?
!

6. The UK’s energy providers are painting a
confusing landscape for consumers…
…leaving them to navigate a minefield of
energy efficiency products and services
Loft insulation – energy monitors –
iPhone apps – fixed pricing – switching –
energy saving plans – solar panels –
boiler care
!

7. Consumers want energy consumption for
individual appliances…
But only 50% of energy providers offer an
energy monitoring device
And none can provide data on individual
appliances from a single point in the home

8. Energy provider websites provide some
information on the smart meter roll out…
!
But there is little evidence of any tangible benefits !

10. Calls to customer services team paint a
worrying picture…
“It’s all a bit sketchy at the moment”
“I’m not sure if you have to pay for the
smart meter”

11. It’s time for a new approach

12. The smart meter rollout
presents the perfect
opportunity…

13. …for energy providers to find a new,
purpose-driven way of engaging
consumers in their bid to become energy
efficient

14. It’s time for smart meters to get smarter

15. and provide
consumers
with the
appliance
level data
they need
to save
energy and
money

16. Download the full report at:
http://www.navetas.com/corporate/
pressreleases/energyaudit
Or follow us @NavetasUK
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