2. Table of Contents
Personal Mission Statement...Slide 2
Resume...Slide 3
References...Slide 4
Elevator Speech...Slide 5
Excel Credit...Slide 6
Goals...Slide 7
3. Personal Mission Statement
My mission in the hospitality industry is to learn in as
many areas as possible, go above on beyond what is
asked of me by my employer or customer and to be
enthusiastic in doing so.
4. Nathan Steiner
15513 Kingston | Fraser, MI 48026 | 586.549.7710 | steinern@northwood.edu
CERTIFICATIONS
ServSafe
ServSafe Alcohol
Expires: April 2016
Expires: May 2014
PROFESSIONAL EXPERIENCE
Catawba Island Club – Port Clinton, OH
Galley/Pantry
•Received orders from guests and entered into Jonas P.O.S. system in galley
•Coordinated and executed all operations for holding cookouts for guests by the pool and bar areas
May-August 2011
October 2011-April 2012
NADA Hotel and Conference Center - Midland, MI
Front Desk Agent
•Responsible for checking guests in and out
•Accepted cash/credit card payments and handled cash register
•Operated phone system and received reservations over phone
•Created weekly Occupancy and Housekeeping reports
Mackinac Center for Public Policy - Midland, MI
Special Events Intern
•Assist Special Events Director with communication to venue and guest speakers
•Finalize registration list, reserved seating, and name tags
•Set up and manage registration during event including managing 2-3 staff/interns during event
May-September 2012
The H Hotel - Midland, MI
Conference Services Attendant
•Read and interpret set up from Banquet Event Order and diagram
•Responsible for complete set up and tear down of event space
•Set tables, chairs, bars, stage, dance floor, linens, skirting, and any technical equipment
•Constant communication with banquet, kitchen, and engineering departments
April-November 2012
The H Hotel - Midland, MI
Banquet Server
•Set full room including tables, silverware, etc.
•Set up and tear down of food and beverage buffets
•Serve plated and family style meals
•Bartend and/or bar back for weddings and other special events
•Use MICROS Inventory System to check in/out food, beer, wine, and liquor
•Manage back hall dish tear down area for large dinners
July 2012-Present
ADDITIONAL EXPERIENCE
Northwood University – Midland, MI
Resident Assistant
•Supervise and serve as mentor for 41 student residents
•Manage administrative tasks including room condition reports, maintenance requests, incident reports,
and room change process
EDUCATION
Northwood University – Midland, MI
Bachelor of Business Administration – Hotel, Restaurant & Resort Management
Cumulative GPA: 3.4/4.0
August 2011-May 2012
May 2014
5. References
Karla Spaeth
Teacher & Advisor
Northwood University
4000 Whiting Dr.
Midland, MI 48640
989-837-4264
Spaeth@northwood.edu
Bill Zvara
Banquet Manager
H Hotel
111 W. Main Street
Midland, MI 48640
989-839-0500
Bill.Zvara@dolce.com
Lorie Shane
Managing Director of Advancement
Mackinac Center for Public Policy
140 W. Main Street
Midland, MI 48640
989-631-0900
Shane@mackinac.org
