1. March 2014

2.  During
any coaching conversation the onus of
keeping a calm mind and countenance rests
on the coach, even if faced with hostility
from the coachee.”Flipping his lid” is not an
option for the coach.
 By
Nandu Warrier
 www.nanduwarrier.co.in

3.  The
outcome of any conversation depends
directly on your ability to match the
conversation style of the opposite number
 Nandu
Warrier
 www.nanduwarrier.co.in

4. A
professional interaction with a client will
be more effective if there is clarity of
distance, clarity of thought, clarity of agenda
and careful preparation.
 By
Nandu Warrier
 www.nanduwarrier.co.in

5.  The
success of any crucial conversation will
depend on the protagonists to be solution
focused, not problem focused.
 By
Nandu Warrier
 www.nanduwarrier.co.in

6.  Professional
courtesy has a direct bearing on
the outcome and consequently the
productivity of any
verbal/written/telephonic interaction
 By
Nandu Warrier
 www.nanduwarrier.co.in