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Information Studies




Social media and social science
research: What are the key issues
researchers face?


Mike Thelwall
Statistical Cybermetrics Research Group
University of Wolverhampton, UK
1a. Quant: Exploiting Big Data
  Social media can generate big data relevant
  to social science research
  Can new types of big data methods give new
  insights into social media?
     E.g., webometrics
  Can old methods from existing fields be re-
  purposed for social media?
     E.g., variants of social network analysis for social
      network sites?
     E.g., sentiment analysis for social media texts?
#oscars
% matching posts
                                                                 Proportion of tweets
                                                                 mentioning the Oscars




    9 Feb 2010                                   Date and time                           9 Mar 2010

                                                                                 Av. +ve sentime
Subj. Sentiment strength




                                                                                      Just subj.
                           Increase in –ve sentiment strength                    Av. -ve sentime
                                                                                      Just subj.




    9 Feb 2010                                 Date and time                             9 Mar 2010
Big Data transformation example:
 Large networks can sometimes be
produced and drawn with 30 minute
 and computer software rather than
   taking a small research project
1b. Identifying appropriate
qualitative research methods
  What is the best way to investigate
     Facebook?
     YouTube?
  Can existing methods be repurposed?
     e.g., virtual ethnography, blogs-as-diaries
  Are completely new methods needed?
2. Ethics
  Does the human research paradigm fit
  the web data – e.g., tweets?
  Or documentary research?
  Ask permission from everybody or
  nobody to research their public web
  postings?
  Anonymise or give credit?
Wolverhampton Riots
 YouTube video commenters




Names removed
Ages kept
Both could be discovered
Red arrows = happy replies, black = angry replies
Trialog 3. Lack of established
methods to analyse new social media

  Increased uncertainty about methods
  validity
      Lack of precedent to justify methods
      Increased attention on methods validity
  Weaker data, if web content is analysed
      Loss of control over sample selection,
       compared to surveys and interviews
      Potential lack of face validity
         E.g., trolls
Network of links between
    university web sites
       5 per country
Asian and European nations
  But how useful are links
as evidence of connections
   such as collaboration?
Summary
 Qualitative and qualitative research
 issues
     Which methods to use
     How should they be used/modified?
     What are their limitations?
 What are the key ethical issues that
 arise with methods?
 Is there a quality issue with social
 media research?

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Mike Thelwall

  • 1. Information Studies Social media and social science research: What are the key issues researchers face? Mike Thelwall Statistical Cybermetrics Research Group University of Wolverhampton, UK
  • 2. 1a. Quant: Exploiting Big Data Social media can generate big data relevant to social science research Can new types of big data methods give new insights into social media?  E.g., webometrics Can old methods from existing fields be re- purposed for social media?  E.g., variants of social network analysis for social network sites?  E.g., sentiment analysis for social media texts?
  • 3. #oscars % matching posts Proportion of tweets mentioning the Oscars 9 Feb 2010 Date and time 9 Mar 2010 Av. +ve sentime Subj. Sentiment strength Just subj. Increase in –ve sentiment strength Av. -ve sentime Just subj. 9 Feb 2010 Date and time 9 Mar 2010
  • 4. Big Data transformation example: Large networks can sometimes be produced and drawn with 30 minute and computer software rather than taking a small research project
  • 5. 1b. Identifying appropriate qualitative research methods What is the best way to investigate  Facebook?  YouTube? Can existing methods be repurposed?  e.g., virtual ethnography, blogs-as-diaries Are completely new methods needed?
  • 6. 2. Ethics Does the human research paradigm fit the web data – e.g., tweets? Or documentary research? Ask permission from everybody or nobody to research their public web postings? Anonymise or give credit?
  • 7. Wolverhampton Riots YouTube video commenters Names removed Ages kept Both could be discovered Red arrows = happy replies, black = angry replies
  • 8. Trialog 3. Lack of established methods to analyse new social media Increased uncertainty about methods validity  Lack of precedent to justify methods  Increased attention on methods validity Weaker data, if web content is analysed  Loss of control over sample selection, compared to surveys and interviews  Potential lack of face validity  E.g., trolls
  • 9. Network of links between university web sites 5 per country Asian and European nations But how useful are links as evidence of connections such as collaboration?
  • 10. Summary Qualitative and qualitative research issues  Which methods to use  How should they be used/modified?  What are their limitations? What are the key ethical issues that arise with methods? Is there a quality issue with social media research?