Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. Viable, SNT Deutschland AG, RFB Consulting, and Woolpert, Inc are companies in the high tech and professional services field that use Novell Endpoint Management tools, such as Novell ZENworks and others, to meet their IT needs.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / High Tech and Professional Services
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management In
High Tech and Professional Services

7. Win over Altiris
Viable provides next-generation video relay services for deaf and hard-of-hearing
persons that can be accessed wherever there is Internet or wireless connectivity,
opening them to a world of communication possibilities.
"Novell ZENworks™ Configuration Management has been a lifesaver for us as we
®
no longer have to send a whole team to set up a new call center. With remote
management, a few technicians can get things up and running in no time.”
Challenge Solution Results
Reduce the time required to Novell ZENworks Configuration Cut new call center set up
set up new call centers Management time from weeks to days
Enable remote endpoint Novell ZENworks Linux Reduced hardware shipping
management across Management costs by 70 percent
worldwide locations Also:
Decreased travel costs by
Novell GroupWise ® 50 percent and support
Novell Open Enterprise Server costs by 30 percent
SUSE Linux Enterprise Desktop
®
Partner: Mavenspire, Novell
Gold Partner
7 © Novell, Inc. All rights reserved.
Updated January 2010

8. Win over Microsoft
Founded in Frankfurt am Main in 1994, SNT Deutschland AG is a marketing and
customer services agency with 4,600 employees and eight locations across Germany.
The company has more than 4,000 desktop PCs to manage across its locations.
"We were using a Microsoft solution to manage our systems, but it had a number of
limitations which became increasingly apparent as the business grew. We wanted
to find a simpler, faster way of managing our PCs, especially in terms of installing
new machines and distributing software to our users.”
Challenge Solution Results
Improve user productivity by Novell ZENworks™
® Cut new application
optimizing the rollout of new Application Virtualization installation time from 2
applications hours to 30 minutes
Novell ZENworks
Eliminate unnecessary IT Configuration Management Optimized use of IT team's
efforts related to the use of resources through a simple
multiple tools for basic tasks Novell ZENworks Patch and central point of control
Management under for software distribution
evaluation
8 © Novell, Inc. All rights reserved.
Updated February 2010

9. New customer
RBF Consulting is one of the most prominent, award-winning planning and civil
engineering consulting firms in the United States. It employs 600 consultants across 15
locations.
"With Novell ZENworks™, we can build new workstations up to ten times faster. And
®
we've brought consistency to our workstations—a huge benefit from a support and
security perspective."
Challenge Solution Results
Bring greater consistency Novell ZENworks Reduced new workstations
and reliability to its IT deployment time by 10 times
environment Novell ZENworks Application
Virtualization Enabled quick new
Enable conflicting application installations
applications to coexist in the Also: without conflicts
same workstation Novell Open Enterprise Server Improved security and
Novell Teaming support of the standard
environment
SUSE Linux Enterprise Server
®
Partner: GDS2
9 © Novell, Inc. All rights reserved.
Updated April 2010

10. New customer
Woolpert, Inc., ranked by ENR as a top national design firm, provides professional
engineering and architecture services to clients in the public and private sectors. It
employs more than 700 professionals in 23 offices located throughout the U.S.
"We couldn't find a solution that was reliable or robust enough until we encountered
Novell ZENworks™ Endpoint Security Management. As a new customer to Novell,
®
we're thrilled with ZENworks. The results have been spot on. The solution does
exactly what it is supposed to do, without causing additional work."
Challenge Solution Results
Safeguard the corporate Novell ZENworks Endpoint Solved the problem of
network, while allowing Security Management network vulnerabilities
employees to remain during wireless access
productive on the road
Enabled simple
administration - ZENworks
paid for itself in less than a
year
10 © Novell, Inc. All rights reserved.
Updated July 2009

12. Unpublished Work of Novell, Inc. All Rights Reserved.
This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc.
Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope
of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified,
translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc.
Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.
General Disclaimer
This document is not to be construed as a promise by any participating company to develop, deliver, or market a
product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in
making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents
of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any
particular purpose. The development, release, and timing of features or functionality described for Novell products
remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to
make changes to its content, at any time, without obligation to notify any person or entity of such revisions or
changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc.
in the United States and other countries. All third-party trademarks are the property of their respective owners.