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Market Opportunities Track
March 7, 2018
Achieving A Real Return On
Investment using RAIN
Chuck Evanhoe, President
Aware Innovations
(division of Evanhoe & Associates,
Inc.)
Tom King, PMP
IT Project Manager
U.S. Patent & Trademark Office
Agenda
USPTO RAIN Enabled IT Asset Management
•Background
•Goals & Requirements
•Implementation
•Return on Investment
Summary
• How the USPTO
achieved real ROI using
RAIN to track IT assets.
• The use case,
implementation and
integrator are keys to
ROI in labor saving and
asset visibility
About USPTO
• The USPTO is a fee funded performance-based federal government agency.
• Our mission is to administer the laws and regulations related to patents and
trademarks in order to promote industrial and technical progress throughout the
world.
• We carry out this mission by examining patent and trademark applications, issuing
patents and registering trademarks.
• We have nearly 13,000 employees, plus 2,000 contractor support personnel. Our
main campus is located in Alexandria, VA, and consists of eight buildings housed on
approximately 2.5 million square feet of office space.
• We also have four regional offices located in Detroit, MI; Denver, CO; Dallas, TX and
San Jose, CA as well as an underground storage facility in Boyers, PA.
About Aware Innovations
• A division of Evanhoe & Associates, Inc., a full service IT & AIDC Solutions provider
• Developer of ItemAware, a comprehensive asset and item management solution providing solutions for:
• Inventory Management
• Returnable Assets Management
• Work in Process
• Asset & Item Tracking
• Hospital Patients Tracking
• Medical Devices Management
• Professional Services:
• Consulting Services
• Standards & Best Practices
• Solution Design
• Site Surveys & Solution Architects
• Hardware & Software Integration
• Training & Support
Background
• Over 800 Property Custodians (PC) and 100 Property Accountability Officers (PAO)
• Labor intensive manual process
• Vulnerable to error due to heavy reliance on human interaction
• Asset Information:
• 121,100 assets tracked
• $122,600,00 total value
• Includes laptops, servers, routers, PDAs, etc.
• June 2012, a budget initiative was approved and included in the FY 2014 President’s Budget
• September 2014, a contract was awarded to:
• Perform site surveys
• Procure software
• Purchase/install the hardware
Goals & Requirements
• Goals
• Reduce number of PAOs and PCs
• Reduce inventory cycle time
• Increase accuracy
• Increase asset visibility
• Reduce asset shrink
• Requirements
• Minimally invasive
• Cost effective
• Integrate with ITSM-Remedy
Implementation
• Process Overview
• Define specific business needs
• Define expected business benefits
• Conduct and document a RF site survey
• Define and document projects requirements
• Define and document processes (“As-Is” and “To-Be”)
• Design the solution (Where the magic happens)
• Implementation & integration
• On-going Support
Implementation
• Engineering is the key
• Environmental Conditions
• Physics of Radio Frequency
• Asset Characteristics
• Hardware and Tags/label
performance
• 20 Buildings
• 181 floors
• 6 states
Return on Investment – Original Estimate
• Approximate Cost: $3M
• Annual Savings: $1.1M
• ROI: 2.75 years
Category Annual Cost Annual Savings Notes
PC Labor $501,311.20 $451,180.08 Expect 90% reduction
Asst Mgmt ~ Labor $365,367.83 $274,025.87 Expect 75% reduction
Loss Prevention $377,629.39 $366,300.51 Expect 97% reduction
Total $1,244,308.42 $1,091,506.46 Expect 88% cost reduction
Return on Investment – Results
Goals
• Reduce number of PAOs and PCs
Current status: presented plan to reduce PCs to 150 and PAOs to 40
• Reduce inventory cycle time
Current status: Reduced monthly cycle from 10 to 5 work days
• Increase accuracy
Current Status: 100% improvement due to data from RFID
• Increase asset visibility
Current Status: Our contractors are on notice that we can better monitor their performance
and our users (PCs and PAOs) greatly appreciate the reduced workload
• Reduce asset shrink
Current status: Reduced to zero on campus
Return on Investment – Results
• Approximate Cost: $3M
• Annual Savings: $1.1M
• ROI: 2.75 years
Category
Original
Estimated
Annual Cost
Current
Annual Cost
Original
Estimated
Annual Savings
Current
Annual Savings
Expected Outcome Current Outcome
PC Labor $501,311.20 $551,442.32 $451,180.08 $435,639.43 90% reduction 79% reduction
Asst Mgmt ~
Labor
$365,367.83 $401,904.61 $274,025.87 $233,104.67 75% reduction 58% reduction
Loss Prevention $377,629.39 $415,392.33 $366,300.51 $414,976.94 97% reduction 99.9% reduction
Total $1,244,308.42 $1,368,739.26 $1,091,506.46 $1,083,721.04 88% cost reduction 79% cost reduction
Future Activities
• Implement automatic check/flag for location data
• Increased automation (i.e. auto assign location and user data)
• Deploy newest release of the ItemAware in our supply warehouse
to increase efficiency
• Migrate current RFID system to the latest ItemAware release
• Potentially migrate all inventory functions from ITSM-Remedy to
ItemAware
Thanks
Questions?
Bringing NFC to the browser
with Web NFC API
Justin Ribeiro
Chief Executive Officer, Stickman Ventures Inc
Justin RibeiroCHIEF EXECUTIVE OFFICER
Stickman Ventures Inc
WEB, IOT, WEARABLES, WRANGLER
Google Developer Expert
@justinribeiro
Justin Ribeiro
Flashback
circa
2014
Wild West of the Web,
NFC Edition
Firefox still had an OS. Chrome had packaged applications with Native Client.
NFC did work, but it could be better.
Then a funny thing happened.
Let the extensible web be all the api things.
Progressive Web Apps
Generic Sensors
API
Users just want things to work.
App downloads and deployments are hard. The web offers the low friction
with growing roots to fill use cases that were often reserved for the native
app world.
Use Case: Inventory Tracking
Because no one wants to spend big budget on bar code scanners and RFID.
We still have a ways to go.
While the PWA story is coming to the big browsers, NFC and most of the
connectivity we’re discussed is still only available in Chrome.
Not all supported (yet)
Type 1/2 are in Chrome behind flags now, but type 3/4 in specification not
yet implemented.
Thank you!
Questions? Comments? Pitchforks? Tomatoes?
SMART Products +
Digital Consumer Interaction
Scott Krynock
Director, Product Marketing, Smartrac
SMART Products +
Digital Consumer Interaction
87% of business leaders see digitization as a priority for
their company.
Source: CEB Digital Enterprise 2020
Only 5% of organizations feel that they have mastered
digital to a point of differentiation from their competitors.
Source: Accenture, Digital Tranformation in the Age of the Customer
How can Brands master digitization and harvest the
benefits it creates internally as well as turning them into
an advantage in the market place?
So if Brands want to gain a competitive advantage with
digitization, it should start where the action is.
Start with products.
The product is the common denominator along
the complete supply chain
Why use NFC?
• Proven robust technology
• Passive - no battery
• Security - encryption option
• Very versatile form factor - small footprint, packaging options to withstand
environmental conditions
• Large installed infrastructure - 1,9b* NFC phones, large and growing UHF reader base
• Transponder production is industrialized
*Source: statista.com
The product becomes the datacloud
Supply Chain Data
Operational Data
Consumer Data
Authentic Unified Data
c o n n e c t c o n t r o l context
523/20/2018Smartrac • connect things
Leveragin
g Data
Deliverdynamic
user experiences
bymaking useof
real-worlddata
DYNE is a US-
based, luxury
men’s
sportswear
company
currently sold online
and through high-end
retailers globally.
DYNE is here to
empower a new
transition for
audience
Cust
omer
In Store
Employee
In Store
location weathertime
New
York
City
10:30am
Hong
Kong
11:30pm
Physical Products as
Digital Experiences
573/20/2018Smartrac • connect things
Insight
Brand Benefits
CRM Capture Item TraceabilityImpact & Monitor Net
Promoter score
Customer Insight
User Benefits
Dynamic Interactions Loyalty Sign-upsAuthenticity
Customer Journey
Dynamic Content
Not a video Deals in a phone
583/20/2018Smartrac • connect things
This is digitization.
From the ground up.
We’re Smartrac.
And we digitize your products, so you can
digitize your business.
Scott Krynock
Director, Product Marketing
Scott.Krynock@Smartrac-group.com
+1.919.271.8661
New paradigm for NFC
Sylvain Fidelis
Marketing & Applications Manager, STMicroelectronics
New Paradigm for NFC
63
Leverage all of NFC technology!
Close Encounters of the 5th Kind
• Activation energy
• Improving NFC user experience
• Ubiquitous NFC: connecting more “Things” to the IoT
• From factory to consumers
• Interoperability and consistency
64
The NFC Forum recently added Type 5 tags to their specifications
65
Activation Energy
the Lower the Better!
66
1.5 A/m 0.15 A/m
Type 5 tags are lower power, enabling better range
Type 5… an Extra Boost
67
Rule of thumb:
Type 5 Range = Reader’s antenna size
NFC remains near field communication
68
Type 5 Makes Discovery Much Easier
69
Tag detection area
70
Near field communication
Type 5… an Extra Boost!
71
Enabling smaller antennas for near field communication
Ubiquitous NFC
It is all About Integration
72
Small antennas, a better fit for IoT
73
From Factory to Consumer
Bridging RFID and NFC
74
1 meterfew feet
ISO15693
NFCType 5
75
Consistent User Experience
Better Interoperability
76
NFC Forum Certification Program extended to Device & Tag
ST is a Proud Member of the NFC Forum
77
From Smartphone to IoT
78
3Bu*
30Bu*
Type 5 is the opportunity to expand NFC footprint
ThingsSmartphones
* Prevision for 2020
Sources: IHS
10x
5 Paradigms of NFC Type 5
79
From NFC for Payment…
80
… to NFC for IoT!
81
82
Oh and by the way…Solutions for NFC / RFID Tags and Readers

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Connections Summit - Market Opportunities Track

  • 2. Achieving A Real Return On Investment using RAIN Chuck Evanhoe, President Aware Innovations (division of Evanhoe & Associates, Inc.) Tom King, PMP IT Project Manager U.S. Patent & Trademark Office
  • 3. Agenda USPTO RAIN Enabled IT Asset Management •Background •Goals & Requirements •Implementation •Return on Investment
  • 4. Summary • How the USPTO achieved real ROI using RAIN to track IT assets. • The use case, implementation and integrator are keys to ROI in labor saving and asset visibility
  • 5. About USPTO • The USPTO is a fee funded performance-based federal government agency. • Our mission is to administer the laws and regulations related to patents and trademarks in order to promote industrial and technical progress throughout the world. • We carry out this mission by examining patent and trademark applications, issuing patents and registering trademarks. • We have nearly 13,000 employees, plus 2,000 contractor support personnel. Our main campus is located in Alexandria, VA, and consists of eight buildings housed on approximately 2.5 million square feet of office space. • We also have four regional offices located in Detroit, MI; Denver, CO; Dallas, TX and San Jose, CA as well as an underground storage facility in Boyers, PA.
  • 6. About Aware Innovations • A division of Evanhoe & Associates, Inc., a full service IT & AIDC Solutions provider • Developer of ItemAware, a comprehensive asset and item management solution providing solutions for: • Inventory Management • Returnable Assets Management • Work in Process • Asset & Item Tracking • Hospital Patients Tracking • Medical Devices Management • Professional Services: • Consulting Services • Standards & Best Practices • Solution Design • Site Surveys & Solution Architects • Hardware & Software Integration • Training & Support
  • 7. Background • Over 800 Property Custodians (PC) and 100 Property Accountability Officers (PAO) • Labor intensive manual process • Vulnerable to error due to heavy reliance on human interaction • Asset Information: • 121,100 assets tracked • $122,600,00 total value • Includes laptops, servers, routers, PDAs, etc. • June 2012, a budget initiative was approved and included in the FY 2014 President’s Budget • September 2014, a contract was awarded to: • Perform site surveys • Procure software • Purchase/install the hardware
  • 8. Goals & Requirements • Goals • Reduce number of PAOs and PCs • Reduce inventory cycle time • Increase accuracy • Increase asset visibility • Reduce asset shrink • Requirements • Minimally invasive • Cost effective • Integrate with ITSM-Remedy
  • 9. Implementation • Process Overview • Define specific business needs • Define expected business benefits • Conduct and document a RF site survey • Define and document projects requirements • Define and document processes (“As-Is” and “To-Be”) • Design the solution (Where the magic happens) • Implementation & integration • On-going Support
  • 10. Implementation • Engineering is the key • Environmental Conditions • Physics of Radio Frequency • Asset Characteristics • Hardware and Tags/label performance • 20 Buildings • 181 floors • 6 states
  • 11. Return on Investment – Original Estimate • Approximate Cost: $3M • Annual Savings: $1.1M • ROI: 2.75 years Category Annual Cost Annual Savings Notes PC Labor $501,311.20 $451,180.08 Expect 90% reduction Asst Mgmt ~ Labor $365,367.83 $274,025.87 Expect 75% reduction Loss Prevention $377,629.39 $366,300.51 Expect 97% reduction Total $1,244,308.42 $1,091,506.46 Expect 88% cost reduction
  • 12. Return on Investment – Results Goals • Reduce number of PAOs and PCs Current status: presented plan to reduce PCs to 150 and PAOs to 40 • Reduce inventory cycle time Current status: Reduced monthly cycle from 10 to 5 work days • Increase accuracy Current Status: 100% improvement due to data from RFID • Increase asset visibility Current Status: Our contractors are on notice that we can better monitor their performance and our users (PCs and PAOs) greatly appreciate the reduced workload • Reduce asset shrink Current status: Reduced to zero on campus
  • 13. Return on Investment – Results • Approximate Cost: $3M • Annual Savings: $1.1M • ROI: 2.75 years Category Original Estimated Annual Cost Current Annual Cost Original Estimated Annual Savings Current Annual Savings Expected Outcome Current Outcome PC Labor $501,311.20 $551,442.32 $451,180.08 $435,639.43 90% reduction 79% reduction Asst Mgmt ~ Labor $365,367.83 $401,904.61 $274,025.87 $233,104.67 75% reduction 58% reduction Loss Prevention $377,629.39 $415,392.33 $366,300.51 $414,976.94 97% reduction 99.9% reduction Total $1,244,308.42 $1,368,739.26 $1,091,506.46 $1,083,721.04 88% cost reduction 79% cost reduction
  • 14. Future Activities • Implement automatic check/flag for location data • Increased automation (i.e. auto assign location and user data) • Deploy newest release of the ItemAware in our supply warehouse to increase efficiency • Migrate current RFID system to the latest ItemAware release • Potentially migrate all inventory functions from ITSM-Remedy to ItemAware
  • 16. Bringing NFC to the browser with Web NFC API Justin Ribeiro Chief Executive Officer, Stickman Ventures Inc
  • 17. Justin RibeiroCHIEF EXECUTIVE OFFICER Stickman Ventures Inc WEB, IOT, WEARABLES, WRANGLER Google Developer Expert @justinribeiro Justin Ribeiro
  • 20.
  • 21.
  • 22. Wild West of the Web, NFC Edition Firefox still had an OS. Chrome had packaged applications with Native Client. NFC did work, but it could be better.
  • 23. Then a funny thing happened. Let the extensible web be all the api things.
  • 24.
  • 27.
  • 28. Users just want things to work. App downloads and deployments are hard. The web offers the low friction with growing roots to fill use cases that were often reserved for the native app world.
  • 29.
  • 30.
  • 31. Use Case: Inventory Tracking Because no one wants to spend big budget on bar code scanners and RFID.
  • 32.
  • 33.
  • 34.
  • 35. We still have a ways to go. While the PWA story is coming to the big browsers, NFC and most of the connectivity we’re discussed is still only available in Chrome.
  • 36. Not all supported (yet) Type 1/2 are in Chrome behind flags now, but type 3/4 in specification not yet implemented.
  • 37.
  • 38. Thank you! Questions? Comments? Pitchforks? Tomatoes?
  • 39. SMART Products + Digital Consumer Interaction Scott Krynock Director, Product Marketing, Smartrac
  • 40. SMART Products + Digital Consumer Interaction
  • 41. 87% of business leaders see digitization as a priority for their company. Source: CEB Digital Enterprise 2020
  • 42. Only 5% of organizations feel that they have mastered digital to a point of differentiation from their competitors. Source: Accenture, Digital Tranformation in the Age of the Customer
  • 43. How can Brands master digitization and harvest the benefits it creates internally as well as turning them into an advantage in the market place?
  • 44. So if Brands want to gain a competitive advantage with digitization, it should start where the action is.
  • 46. The product is the common denominator along the complete supply chain
  • 47. Why use NFC? • Proven robust technology • Passive - no battery • Security - encryption option • Very versatile form factor - small footprint, packaging options to withstand environmental conditions • Large installed infrastructure - 1,9b* NFC phones, large and growing UHF reader base • Transponder production is industrialized *Source: statista.com
  • 48. The product becomes the datacloud Supply Chain Data Operational Data Consumer Data Authentic Unified Data
  • 49. c o n n e c t c o n t r o l context
  • 50.
  • 51.
  • 54. DYNE is a US- based, luxury men’s sportswear company currently sold online and through high-end retailers globally. DYNE is here to empower a new transition for
  • 57. Physical Products as Digital Experiences 573/20/2018Smartrac • connect things Insight Brand Benefits CRM Capture Item TraceabilityImpact & Monitor Net Promoter score Customer Insight User Benefits Dynamic Interactions Loyalty Sign-upsAuthenticity Customer Journey Dynamic Content Not a video Deals in a phone
  • 59.
  • 60. This is digitization. From the ground up.
  • 61. We’re Smartrac. And we digitize your products, so you can digitize your business. Scott Krynock Director, Product Marketing Scott.Krynock@Smartrac-group.com +1.919.271.8661
  • 62. New paradigm for NFC Sylvain Fidelis Marketing & Applications Manager, STMicroelectronics
  • 63. New Paradigm for NFC 63 Leverage all of NFC technology!
  • 64. Close Encounters of the 5th Kind • Activation energy • Improving NFC user experience • Ubiquitous NFC: connecting more “Things” to the IoT • From factory to consumers • Interoperability and consistency 64 The NFC Forum recently added Type 5 tags to their specifications
  • 65. 65
  • 66. Activation Energy the Lower the Better! 66 1.5 A/m 0.15 A/m Type 5 tags are lower power, enabling better range
  • 67. Type 5… an Extra Boost 67 Rule of thumb: Type 5 Range = Reader’s antenna size NFC remains near field communication
  • 68. 68
  • 69. Type 5 Makes Discovery Much Easier 69 Tag detection area
  • 70. 70
  • 71. Near field communication Type 5… an Extra Boost! 71 Enabling smaller antennas for near field communication
  • 72. Ubiquitous NFC It is all About Integration 72 Small antennas, a better fit for IoT
  • 73. 73
  • 74. From Factory to Consumer Bridging RFID and NFC 74 1 meterfew feet ISO15693 NFCType 5
  • 75. 75
  • 76. Consistent User Experience Better Interoperability 76 NFC Forum Certification Program extended to Device & Tag
  • 77. ST is a Proud Member of the NFC Forum 77
  • 78. From Smartphone to IoT 78 3Bu* 30Bu* Type 5 is the opportunity to expand NFC footprint ThingsSmartphones * Prevision for 2020 Sources: IHS 10x
  • 79. 5 Paradigms of NFC Type 5 79
  • 80. From NFC for Payment… 80
  • 81. … to NFC for IoT! 81
  • 82. 82 Oh and by the way…Solutions for NFC / RFID Tags and Readers