Presentation by Richard Piper and Donald Ritchie at the NCVO Annual Conference 2011.
You can see the slideshow in context here:
http://www.ncvo-vol.org.uk/networking-discussions/blogs/20591/11/02/01/intelligent-change
7. How people can respond to change DENIAL The change won't affect me RESISTANCE I really don't want to deal with this EXPLORATION How might I cope with this? COMMITMENT I see how I can make this work for me X Ref: E. Kubler-Ross, J. Fisher, etc