Wake County Crowdsourcing Presentation

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NCLA2011

Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.

Technology Business

the art of
capturing ideas:

internal crowdsourcing
in libraries

introductions:
carol: chair
ben: token male
who are you?

what is
crowdsourcing?
Trend of leveraging the intelligence of the
crowd.
not new
doesn’t have to be
tech-based

what is
crowdsourcing?

See our booklist for more!

what is
crowdsourcing?
you might already be doing it!
how do you currently leverage
the wisdom of your “crowd?”

How is wcpl using
the
crowdsourcing
apturing ideas that might’ve been lost
opportunity for staff feedback
concept? manageme
staff nt

crowdsourcing
wcplideas
where it all began…

crowdsourcing
examples
my starbucks idea

crowdsourcing
wcplideas
Project development - June 2010 to September
2010

One year anniversary on September 25!

crowdsourcing
wcplideas
Select technology and customize design
Define process to act on recommendation.

Market tool to management and staff.
Manage tool.

crowdsourcing
wcplideas
In
Progres
s
Hot
In
COMPLET
20 Votes E
Review
30 days
CLOSED

crowdsourcing
wcplideas

voting activity

crowdsourcing
wcplideas
191 out of 250 staff
members
about 76%

crowdsourcing
in action
idea voting statistics
187 Ideas, 615 Comments, 3670
Votes

crowdsourcing
in action
Complete
Closed 21
100 In Progress 10
In Review 31
Recent 25

crowdsourcing
w to measure success
traffic
percentage of participants
survey results/perception of
effectiveness

crowdsourcing
our experience
live and learn
if we had it to do over…

crowdsourcing
our experience
clear guidelines
What’s appropriate/language

crowdsourcing
our experience
control vs openness
engaging managers

crowdsourcing
our experience
communication
of idea progress

crowdsourcing
our experience
going forward…
what’s next?

crowdsourcing
our experience
direct response
of managers

crowdsourcing
our experience
rebranding:
new push for users

crowdsourcing
and you
things to consider
regular newsletter
celebrate your successes

crowdsourcing
and you
things to consider
staff buy-in

crowdsourcing
and you
things to consider
limits of software

crowdsourcing
and you
things to consider
anonymity issues

crowdsourcing
and you
things to consider
energetic committee

crowdsourcing
and you
things to consider
ups and downs: normal

crowdsourcing
and you
things to consider
go with the flow!

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Wake County Crowdsourcing Presentation

1. welcome to …

2. the art of capturing ideas: internal crowdsourcing in libraries

3. introductions: carol: chair ben: token male who are you?

4. crowdsourcing example threadless.com

5. what is crowdsourcing? Trend of leveraging the intelligence of the crowd. not new doesn’t have to be tech-based

6. what is crowdsourcing? See our booklist for more!

7. what is crowdsourcing? you might already be doing it! how do you currently leverage the wisdom of your “crowd?”

8. How is wcpl using the crowdsourcing apturing ideas that might’ve been lost opportunity for staff feedback concept? manageme staff nt

9. of puzzles & elephants

10. crowdsourcing wcplideas where it all began…

11. crowdsourcing examples my starbucks idea

12. crowdsourcing wcplideas Project development - June 2010 to September 2010 One year anniversary on September 25!

13. crowdsourcing wcplideas Select technology and customize design Define process to act on recommendation. Market tool to management and staff. Manage tool.

14. crowdsourcing wcplideas

15. crowdsourcing wcplideas In Progres s Hot In COMPLET 20 Votes E Review 30 days CLOSED

16. crowdsourcing wcplideas voting activity

17. crowdsourcing wcplideas 191 out of 250 staff members about 76%

18. crowdsourcing wcplideas

19. crowdsourcing wcplideas

20. crowdsourcing wcplideas ideascale

21. crowdsourcing in action idea voting statistics 187 Ideas, 615 Comments, 3670 Votes

22. crowdsourcing in action Complete Closed 21 100 In Progress 10 In Review 31 Recent 25

23. crowdsourcing in action

24. crowdsourcing w to measure success traffic percentage of participants survey results/perception of effectiveness

25. crowdsourcing our experience live and learn if we had it to do over…

26. crowdsourcing our experience clear guidelines What’s appropriate/language

27. crowdsourcing our experience control vs openness engaging managers

28. crowdsourcing our experience communication of idea progress

29. crowdsourcing our experience going forward… what’s next?

30. crowdsourcing our experience direct response of managers

31. crowdsourcing our experience rebranding: new push for users

32. crowdsourcing and you things to consider regular newsletter celebrate your successes

33. crowdsourcing and you things to consider staff buy-in

34. crowdsourcing and you things to consider limits of software

35. crowdsourcing and you things to consider anonymity issues

36. crowdsourcing and you things to consider energetic committee

37. crowdsourcing and you things to consider ups and downs: normal

38. crowdsourcing and you things to consider go with the flow!

39. crowdsourcing Questions & Answers

Editor's Notes

Carol does into and selfBen into. Self and checks in with audience
Ben
Carol – Example of OED. Early example. Open call made to community for contributions by volunteers to index all the works in the English language and example quotations for each and everyone of their usages. 70 yr project, 6 million submissions.Surgeon of Crowthorne by WinchesterBulletin board in the break room. Staff suggestion box.
Carol
Carol
Carol
Ben
Carol
Ben
Carol
Carol
Ben
Ben
Ben with Todd
Carol
Carol
Carol
Ben
Ben
Carol
Ben
Carol
Carol
Ben
Carol
BenUnrealisticexpectationsNot a wish listRealistic timelineDirect response from managers
Carol
Ben
Ben
CarolHaveaudience share ways to celebrate idea successes.
CarolCommunication of what is happening with ideas helps to gain staff buy inSeeing results – seeing managers respond to their ideas/engaged with toolSquirrely, not all staff ideas are viable or fit into the direction of administration.
BenRelies on staff initiative – cannot highlight comments from managers as opposed to general staff comments
Ben
Carol
Carol
Ben
Carol and Ben

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Editor's Notes