Find out how Convey Health Solutions is enabling social learning and employee collaboration with their internal community The Pulse, powered by Mzinga's OmniSocial Learning platform.

1. © 2013 Convey Health Solutions
Communicate, Collaborate and
Become More Productive Using
Social Learning Platforms
“The Importance of Pulse”
Deanna Kim, Convey Health Solutions
Director of Learning & Development
June 27, 2013
Webinar:

2. © 2013 Convey Health Solutions
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Where Convey Health Started
2002
In 2002, Convey Health Solutions
(formerly NationsHealth) was founded
to improve the healthcare experience
of Americans, such as Medicare
beneficiaries and uninsured or
underinsured persons.

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Today, Convey Health Solutions is one of the largest
healthcare focused Business Process Outsourcing (BPO)
organizations in the country.
Our senior management team has over 100 years of
experience in Medicare-centric organizations.
We specialize in high volume clients who need compliant
healthcare-related solutions.
Who We Are
2013

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Our Locations
Convey Health Solutions Corporate Headquarters and Solution Center
Sunrise, FL
Convey Health
Solution Center
Fort Pierce, FL
Convey Health
Distribution / Fulfillment Center
Weston, FL
Convey Health
Solution Center
Yuma, AZ
Convey Health
Solution Center
Manila Philippines

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The Challenge
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With all of this growth, how do we keep…
collaborating?
engaged?
compliant?
learning?
developing?

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The Solution
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Learning
Management
System (LMS)
• E-learning modules
• Assessments
• Training Attestations
• Training Tracking
• Training Reports
• Training Surveys
Social Learning
• Blogs
•C-Suite
•Human Resources
•Compliance
•Learning & Development
•Facilities
• Discussion Boards
• Wikis
• Medicare 101
• Medicare Acronyms
• Corporate Information
• Polls
• Client Specific Communities

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Introducing Pulse
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Client Specific
Communities
Collaboration Through
Discussion Boards & Wikis
Communication Through
Social Networking
Computer Based Training
Modules with Testing and
Attestation Capture
s
© 2013 Convey Health Solutions

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My Convey Health U To Do List
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All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse.
Each user has their own
individual learning track
© 2013 Convey Health Solutions

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Sample E-learning Module
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Sample E-learning Module
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All Learning Modules are Reviewable
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List of Completed Courses
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Social Learning

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Members Receive Their Own Profile
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Members can earn badges

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Celebrating our Success through Discussion Boards
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Increasing Executive Engagement via Blogs
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Reach your entire
organization via one post

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Increasing Collaboration through Wikis
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Clickable Banners to Drive Engagement to Blog Posts
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Weekly Polls Capture Real Time Feedback
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Empowering our Employees with a Voice
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Anonymous suggestions sent
to the VP of HR

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The Result
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pulse - the rate at which the heart beats;
usually measured to obtain a quick
evaluation of a person's health
We’re in sync with the Pulse of our entire organization.

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Return On Investment
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• Improving communication and employee morale through
Executive Engagement
• Increasing employee productivity by offering a blended e-
learning option
• Reduced travel and classroom training costs
• Reducing the amount of paper used for desk-drop
announcements
• Reducing Help Desk tickets through social learning and
empowering users to find the answers on discussion
boards
• Maintaining Compliance through assessments and robust
reporting
• Continual Feedback = Continual Improvement
© 2013 Convey Health Solutions

23. © 2013 Convey Health Solutions
TrainingIndustry.com Pulse Webinar Stats and Details
► 255 professionals attended the Pulse webinar from
firms such as:
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Abbott
Accenture
ADP
AT&T
Boeing
Cardinal Health
Cigna
Deutsche Bank
Discover Financial Services
Disney
Edward Jones
Estee Lauder
FedEx
Gartner
Geico
Goodwill Industries
IBM
Johnson & Johnson
Kraft
Kroger
Liberty Mutual
Merck
UnitedHealthcare / Optum
Pitney Bowes
The Hershey Company
US Bank
Verizon
Wells Fargo
Zeiss
Attendee feedback:
“Engaging and
prepared! Thanks for
the demonstration on
maximizing the value
of an LMS.”

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