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Ways To Put Fire To Angry Customer[2]

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Information Title: Training Manual Owner: Training Department Clasification Level: Internal
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Ways To Put Fire To Angry Customer[2]

Hinweis der Redaktion

  1. To further elaborate under-promise , take the example of the SR in which other contact number is asked but we are not sure whether the customer will be called or not, Hence do not promise the customer that he will be called. The same example can be used for elaborating over deliver as you can keep a follow up of the relevant SR and can request the person dealing with the final solution of the customer’s issue to make sure the customer is called when his problem is resolved.