2. • Mail which comes into the
business.
• It can be received through the
post, facsimile or by e-mail.

3. • Pre-sort envelopes in categories
• Open and remove contents from envelopes
• Stamp items with date stamp
• Cheques, write in remittances
• Enclose items together
• Sort mail into different departments

4. • This is mail that is sent out of the
building
• It can also be sent by Royal
Mail, facsimile or by e-mail

5. • Collect mail from departments
• Check for signatures & enclosures ( cheques)
• Insert mail into envelopes
• Weigh & frank mail
• Dispatch mail

6. Folding/Inserting machine
Used to neatly fold paper
Photocopier
Used to make duplicates of files

7. Date Stamp
Used to put the date on documents
Letter Opener
Used for opening letters

8. Shredder
Used to shred unwanted documents
Weights and Scales
To weigh how heavy a parcel is

9. Franking Machine
Used to put logos onto documents or
envelopes

10. A Remittance is any money received in the post.
When the envelope has been opened, record any remittances in the Remittances
Book.
Check that the amount indicated in the letter matches the actual amount received.
Any discrepancy should be reported to the Mail Room supervisor Pass the
remittance and the remittance book to the Chief Cashier who will be responsible for
any further action

11. •If address is incorrect
•If the weight is abnormal for the size of parcel
•If it is unexpected
•If you cannot identify the sender
•If it smells !