1. Monique Dock
971 806 3291
moniquedock@gmail.com * https://www.linkedin.com/pub/monique-dock/a3/7ba/a91
EMPLOYMENT HISTORY
Win Inc. April 2014 - May 2015
Mesa, Arizona
Office Manager and Transaction Coordinator
• Managed office activities.
• Engineered Contracts
• Maintained updated and /or Utilized MLS, Sitex, Zillow, InSightly and related real estate and
business data bases.
• Ran Comps on prospective properties
• Performed field research and investigation on fire damaged and vacant properties.
• Synchronized the company’s efforts with the Red Cross to provide residence with smoke
detectors escape ladders informational packets and other fire related items.
Upland Group July 2013 – March 2014
Tempe, Arizona
Commercial Real-Estate Services Receptionist - Reception and Administrative support to Chief
Operating Officer and staff.
• Assessed and screened phone and main entrance traffic.
• Created welcoming, professional and energetic environment in the reception area.
• Maintained updated and revised real estate and related business data bases.
• Coordinated parcel and freight pickup to provide timely service to internal customers.
• Achieved consistent positive rapport and trust over the phone.
MITEL INC. July 2005 – September 2011
Tempe, Arizona
Receptionist – Provided high-level administrative support. Assessed and screened phone and main
entrance traffic. Planned and managed executive events luncheons and meetings and travel
arrangements.
• Created welcoming, professional and energetic environment in the reception area.
• Organized and synchronize executive, sales luncheons and events using vast knowledge of
local vendors to wow executive staff and customers.
• Assisted executives and customers with travel and hotel arrangements for pleasant and
effective business travel.
• Coordinated parcel and freight pickup to provide timely service to internal customers.
BAX GLOBAL AIR FREIGHT April 1995 - December 1998
Tempe, Arizona
Customer Service and Public Relations - Customer freight troubleshooting and support. Acquisition of
new client accounts through direct sales.
• Increase Client base by implementing win win approach to customer relations.
• Coordinate freight pickup routing and delivery to provide timely service to customers.
• Applied a proactive approach to help customers with service challenges.
BLACKBURN AND STOLL, ATTORNEYS AT LAW March 1994 - March 1995
Salt Lake City, Utah
Receptionist - Greeted clients and processed phone calls.
• Organized correspondence and performed support duties quickly and accurately.
• Welcomed clients and answered phones enthusiastically and professionally.
• Handled phone calls and took messages with congeniality and efficiency.