A brief history and overview of CDG, including our, products and services, locations, and clients.

1. COMPANY OVERVIEW
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2. About CDG
CDG, a Boeing Company, is a world-class strategic partner for engineering-driven organizations
that develop, support and maintain complex equipment.
CDG specializes in helping engineering and manufacturing organizations maximize efficiency
by providing engineering lifecycle services and software solutions.
n Software Solutions
 IETM/IETP Authoring & Delivery Platforms (including S1000D™)
 Interactive Wiring Diagnostics & Troubleshooting
 Interactive Illustrated Parts Catalog & Configuration Management
 Hosted Content Management Solution
 Business and Supply Chain Analytics
n Engineering Lifecycle Support Services
 Engineering Design
 Data and Content Conversion Services
n Engineering Data & Content Conversion
n Document Scanning/Digital Imaging
 Technical Documentation Services (including S1000D™)
 Training & eLearning Solutions
 Process Improvement Training & Consulting
n Lean
n S1000D™
n Technical Authoring
Our experienced worldwide team of hundreds of highly skilled engineers and technical data
experts supports delivery of cost-effective on-shore, off-shore, or blended team options to
support numerous organizations in aviation and aerospace, defense and space, manufacturing,
energy, and other engineering-focused industries. Our customers benefit from our depth of
experience, our ability to structure flexible solutions, and our global Governance Model.

3. Our Governance Model:
Supporting You with Global Resources
Many organizations have turned to outsourcing and off-shore solutions as ways to increase capacity,
lower price or provide capabilities they require. But too often these firms fail to fully account for
the costs and complexities involved in implementing a global resourcing model for engineering
services and technical documentation. CDG has solved this problem for our customers by offering
a Governance Model that provides the cost efficiencies needed while eliminating the customer’s
responsibility to manage remote, off-shore teams.
At CDG, we have a highly experienced and capable staff at key locations around the globe. Our
teams can be brought into action quickly to meet customer needs in the most cost effective manner
possible. And our customers never have to coordinate across multiple time zones when planning
project meetings – CDG takes care of the global resourcing and completes the tasks, on time and
on budget.
Our relationship with the customer is a Partnership, rather than a series of transactions. CDG sets up
projects so the customer has maximum visibility at all levels, while CDG is responsible for all global
resource coordination and project deliverables.
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4. CDG Services
With strong knowledge of engineering, technical
documentation, and maintenance and training support
Technical Documentation
processes, CDG offers a number of services to support
In any engineering environment supporting complex
the entire engineering lifecycle.
assets and equipment, safety, training, and routine
maintenance practices all require access to accurate
Engineering Services and up to date technical documentation.
Fast-paced, engineering-focused industries demand CDG is a world leader in the development of technical
flexible resource strategies and immediate access to documentation to support engineering-focused industries.
advanced engineering support. CDG offers a broad Our technical documentation support services include:
scope of Engineering Services to support the entire n Technical Authoring Services
engineering lifecycle.
 Numerous types of technical documents,
CDG Engineering Services include: including:
n Engineering Design Services n Aircraft Maintenance Manuals (AMMs)
n Illustrated Parts Catalogs (IPCs)
 Concept and Design n Component Maintenance Manuals (CMMs)
 Design Engineering Analysis n Service Bulletins (SBs)
 Detail Design & Drafting Services n Structural Repair Manuals (SRM)
n Wiring Diagram Manuals (WDM)
 Engineering Change Management n Fault Isolation and Troubleshooting Manuals
 Engineering Conversion Services n Final Assembly & Delivery Instructions
 Program and Project Management n Many more
n Manufacturing Support Services n S1000D™ Services
 Manufacturing Support Analysis  Authoring, Training, and Software Platforms
 3D Modeling and Simulation Services n Content Conversion Services
 Composites / Materials Engineering and  Many Formats Supported: S1000D™, ATA
Selection iSpec2200, DITA, MIL-PRF 87269, others
 Discrete Design Optimization n Interactive Electronic Technical Manuals
 Safety Analysis/Engineering (IETMs and IETPs)
 Reliability and Maintainability  Authoring Services and Software Platforms
 Tool Design n Parts Data Management Services
To support your engineering projects, CDG also has  Provisioning Data / T-Files Development
expertise in a number of the leading engineering  S2000M
software tools and platforms, including CATIA, ENOVIA,
DELMIA, Pro/E, Solidworks and many others. We also  ISDP - In-Service Data Program
offer Engineering Data Conversion services to support n Technical Publications Standards Expertise
conversion of files to or from any standard formats.
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5. Training & eLearning Solutions
CDG can work in partnership with you to create captivating,
engaging and cost-effective training materials. Our
services to support your training requirements include:
n Training Needs Analysis (TNA)
 Analyze and review requirements to develop a ISDP – (In-Service Data Program)
detailed project plan and scope of work
CDG offers Boeing ISDP services and solutions for Boeing
n Training Content Development - including eLearning Suppliers & Operators. The Boeing In-Service Data
and Computer Based Training (CBT) Program (ISDP) allows airlines and suppliers to securely
share fleet reliability data with other ISDP members. The
 Research and creation of new courses program enables Boeing to support the member airlines
 Transformation of existing material into eLearning by using airline data to locate and resolve issues specific
to each operator. Additionally, the ISDP enables Boeing
n Content delivery in multiple formats, including: to plan improvements to the entire fleet by analyzing
 Internet or Intranet delivery platforms - supporting issues such as early component removals.
“self-paced” student modules and scenario-based
evaluation CDG’s ISDP Services include support to suppliers for
the creation and maintenance of tools and processes to
 Modules to support instructor-led classroom generate reliable shop data feeds in the industry-standard
training sessions XML format as specified by the Air Transport Association
 Training materials packaged on CD/DVD (ATA) SPEC2000, Chapter 11. CDG services to support
data feeds for submittal to the ISDP include:
n Evaluation, Testing and Student Profile Administration
n Map database data elements to the Shop Findings
n Integration with a number of leading LMS (Learning and Piece Part data subjects in the SPEC2000
Management System) software platforms Chapter 11 data dictionary
n AICC and SCORM compliant training materials n Create a reliable tool and/or process to generate
shop data feeds in SPEC2000 XML compliant format
CDG can provide full circle solutions by assisting in and to perform schema content validations
development of engineering data, authoring related
technical publications, and developing eLearning n Submit test data to Boeing for schema, load and
modules. This re-use of engineering related content content validations
maximizes consistency and efficiency in your technical n Establish Message Courier for manual feeds or
documentation and training materials. Hubspan automated electronic file transfer capability
for submitting production files to Boeing
CDG offers a global team of hundreds of engineers
and technical specialists with strong domain expertise.
Many on our team have practical hands-on experience
and in-depth understanding of how complex equipment
operates in a real-world environment, and can apply this
knowledge to create more relevant and useful training
materials.
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6. Digital Imaging/Document Scanning
CDG offers digital imaging/scanning and indexing services
for virtually any size document or media format at your
facility or ours.
n Engineering/ Blueprint Drawing Scanning
n Paper Scanning (A size up to 54”x 240”) – Color and
Black and White
n 16mm & 35mm Microfilm & Microfiche Scanning – bi-
tonal & grayscale
n Aperture Card Scanning with Hollerith reader
n Book Scanning – (A to C size) - Color and Black and
White
n Document Destruction Services (available on-site or
off-site)
n Rapid Mobile Deployment of trained employees and
scanning equipment
Scanned image files can be converted for delivery in a
number of selected engineering software formats and
delivery platforms. We also can prepare files for direct
loading into numerous commercial document and content
management software platforms. Other media delivery
options include CD-ROM, SFTP, DVD, or access via
Process Consulting
customized web-based repositories.
CDG offers high security facilities for processing of
documents in multiple media formats, including documents Ensuring that your processes are optimized and your
containing confidential and sensitive information. CDG staff is functioning effectively with the training and
imaging facility security provisions include: knowledge they need is no easy task. CDG Process
Consulting Services help our customers examine and
n Access Limited to Screened and Authorized Personnel
uncover inefficiencies in existing processes, design new,
n Security Cameras On Site more effective processes, and transfer key knowledge
and expertise from our expert staff to your team.
n Barcode Tracking of All Customer Materials
n Security Clearances to Handle Sensitive and n Technical Authoring Advisory Services - Take
Confidential Documents advantage of what we have learned in our decades
of experience in managing some of the most in-depth
and complex technical publications processes.
n S1000D™ Training & Advisory Services - CDG
takes you from the beginning stages of “What is
S1000D?”, to an expert level understanding of
this emerging content standard. Our consultants
are industry leaders who have been involved with
S1000D™ standards development and S1000D™
technical authoring environments for the past ten
years.
n Lean Training & Advisory Services - Learn from
CDG’s extensive and highly successful experiences
with Lean practices. We can help you put Lean to
work in your organization to identify inefficiencies,
and realize opportunities for cost reduction, cost
avoidance and capacity increases.
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7. CDG Software Solutions
CDG’s Software Solutions include Interactive Electronic Technical Manuals (IETMs/IETPs), Wiring Maintenance
and Parts Configuration tools, Maintenance and Content Information Management solutions, and Supply Chain
Analytics solutions.
IETM / IETP Solutions
CDG’s IETM/IETP Software Solutions support authoring and delivery of interactive electronic technical publications
in industry standard formats, including S1000D™, ATA, DITA and MIL-PRF 87269. CDG can provide and support
both COTS and custom-developed IETM applications, with full integration to other internal management systems
such as ILS/LSAR. We will work with you to select the IETM software application best suited to your unique
requirements for development and delivery of technical publications.
Wiring Illuminator Web™
Wiring Illuminator Web™ is a wiring data system that reduces the time, effort
and associated costs of troubleshooting complex wiring systems. It provides
a single integrated source for wiring and component data, delivered in an
easy-to-use browser-based interface that can run as a network client or
stand-alone.
Wiring Illuminator Web™ was developed to support maintenance
requirements of critical systems in a military environment. It has been
successfully deployed for the F-15 and F-18 fighter aircraft, C-130 transport
aircraft, and Apache Longbow helicopter programs for the U.S. and other
military programs worldwide. It is adaptable to accommodate requirements
for commercial, non-military equipment as well.
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8. Supply Chain Analytics
Solutions for Aviation
Commercial airlines and military aircraft
fleets face the same challenge: Maximize
aircraft utilization and readiness while
reducing maintenance costs. These
organizations strive to minimize Aircraft On
Ground (AOG) situations through better
planning and more effective inventory
decisions.
This requires greater insight and
perspective into parts data, repair histories,
engineering and customer service
systems, and third party information
sources. CDG Supply Chain Analytics for
Aviation puts these views and insights at
your fingertips.
Benefits:
n Optimize maintenance planning by
leveraging data in all maintenance
related systems
n Make better inventory decisions with
360 degree views into parts and
component data
n Enable non-technical users to
perform deep analysis of complex
maintenance information with powerful
but easy to use data visualization
tools
n Preempt unplanned maintenance
activities with predictive analytics
n Perform powerful maintenance
analytics across disparate systems
and present findings in a user- friendly
web browser
CDG Supply Chain Analytics for Aviation
enables your organization to make
optimum maintenance decisions that keep
your aircraft flying.
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9. Smart IPC™
Smart IPC™ provides manufacturers, aircraft operators, and their
maintenance service providers with a highly specialized, interactive
Illustrated Parts Catalog (IPC) easily accessible via a web browser
interface. Smart IPC integrates Illustrated Parts Catalog information with
parts provisioning and equipment-specific configuration management
data, all linked and accessible via a single application. It can be offered
as either a hosted or client installed application.
Smart IPC™ supports integrated technical data delivery for mixed
fleets of aircraft or equipment from different OEMs, and is customized
to each operator’s allowable configuration requirements, so users only
view data applicable for their fleet.
Smart IPC™ facilitates parts-related communications and transactions across multiple departments, and
can be linked to various ERP parts inventory and procurement systems. This integration enables direct
export of parts lists from Smart IPC to query inventory and other systems. Users are able to view and
interact with screens in external parts sourcing systems from within the Smart IPC application.
CDG Secure On-Demand™
CDG Secure On-Demand™ is a hosted document
repository specifically designed to provide access to
documents in a tightly controlled and highly secure
environment. It is ideal for situations where high volumes
of legacy documents have been scanned to digital files or
native files need to be presented in a secure platform that
can be accessed by internal and external team members.
Featuring an easy-to-learn, user-friendly interface, Secure
On-Demand™ accommodates internal document sharing
within a department or across the entire organization. It
can also manage the secure sharing of content outside
of your corporate firewall as well, enabling you to interact
with customers, business partners, and suppliers in a highly protected environment. With its sophisticated
viewing rights management, Secure On-Demand™ gives you total control over access to your content for
all users, whether internal or external.
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10. Our History
Continental DataGraphics (CDG) was established in 1969 as an innovative data management
services division of Continental Graphics Corporation, a successful printing and reprographics
company. With strong leadership and vision, the company recognized a unique moment of
opportunity when data management services were just beginning to take root. Its newly
created CDG division discovered opportunities in the growing field of parts data management
services for complex equipment. As a result, CDG helped to diversify its parent company’s
service offerings and positioned itself for growth well into the future.
In the 1980’s, the company opened new offices in Europe and expanded its software
development capabilities. CDG was later acquired by The Boeing Company in 2000 and
became a wholly-owned subsidiary.
Today, CDG has grown to over 1,200 employees across 8 global locations. Each year,
CDG employees deliver more than 2 million hours in the production of complex, mission-
critical technical publications and other technical and engineering information for The Boeing
Company and other commercial customers around the world.
With more than 40 years of proven experience, CDG has built a reputation as a leader in
engineering-focused services and software solutions. Our employees are constantly
integrating new ideas into our processes, striving for higher quality standards, and applying
Lean principles to help CDG deliver highly efficient and cost effective solutions for our
customers.
Our Customers
CDG’s customer base includes a broad spectrum of organizations across multiple industry
sectors. Some of our customers include:
n AEBI Schmidt n Hawker Beechcraft Corporation
n Air Transport Association (ATA) n Ipeco
n American Airlines n International Airlines Technical Pool (IATP)
n BAE Systems n Messier-Dowty
n The Boeing Company n Ministry of Defence — U.K. (MoD)
n Eaton Corporation n Raytheon
n Flowserve Corporation n Rolls-Royce
n Global Aeronautica n Spirit Aerosystems
n Goodrich n United Airlines
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11. Industries Served Commitment to Quality
Assurance & Security
CDG services and solutions have been successfully
applied across these industry sectors:
CDG is a global leader in providing the highest level
n Commercial Aviation & Aerospace of Quality, Service, Security, Responsiveness and
Customer Satisfaction.
n Defense & Space
n Manufacturing CDG continuously adheres to stringent security and
regulatory standards. We ensure confidentiality of
n Energy proprietary and sensitive information while performing
extensive volumes of work for government agencies,
By focusing exclusively on a few core industries, the defense sector, airlines, and other companies.
CDG is able to add value by providing our customers
with a highly informed perspective on the specific All of CDG’s US and UK-based facilities are currently
issues they may face. We strive to provide the registered to ISO 9001:2008 (Quality Management
highest quality products and services supported by System) and ISO 14001:2004 (Environmental
our strong knowledge of leading edge technologies. Management System). Our Chennai, India facility is
We also make an additional effort to gain a thorough also registered to ISO 9001:2008.
understanding of each industry we serve, and the
requirements of each of our individual customers as
well.
BS EN ISO 9001:2008
Certificate No. FM 34807
Certificate No. FM 532240
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12. www.cdgnow.com
email: marketing@cdgnow.com
The Americas Other USA Locations Europe
Corporate Headquarters 100 North Sepulveda Blvd. London North
Suite 1950 Gate House
6141 Katella Avenue El Segundo, CA 90245 Fretherne Road
Cypress, CA 90630-5202 Phone: (310) 662-2300 Welwyn Garden City
USA Fax: (310) 662-2310 Hertfordshire
AL 8 6NS
Phone: (714) 503-4200 6910 Carroll Road UK
San Diego, CA 92121 Tel: +44 (0) 1707 367700
Phone: (858) 552-6300 Fax: +44 (0) 1707 371813
Fax: (858) 552-6301
West York
9302 Pittsburgh Avenue Monkswell House
Suite 100 Manse Lane
Rancho Cucamonga, CA 91730 Knaresborough
Phone: (909) 758-9800 North Yorkshire
Fax: (909) 581-0778 HG5 8NQ
UK
15500 SE 30th Place Tel: +44 (0) 1423 867 867
Suite 103 Fax: +44 (0) 1423 868 844
Bellevue, WA 98007
Phone: (425) 456-0500
Main Fax: (425) 450-1935 India
5890 N. Lindbergh Blvd. Continental DataGraphics
M/C SO34-3070 Technical Services India Pvt Ltd
P.O. Box 516 a Boeing Company
Hazelwood, MO 63042 Block 9A, 3rd Floor, DLF IT Park SEZ
Phone: (314) 232-0980 1/124 Shivaji Gardens, Mount Poonamalle Rd
CDGAAG-052611-F
Fax: (314) 232-5997 Manapakkam, Chennai 600 089
INDIA
Phone: +91 44 4592 0000
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