Mirror reflective-learning-at-work-presentation-sept2012

MIRROR
Reflective Learning at Work

Project lifetime: 2010-2014
Status and progress (Sept 2012)

© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu 0

MIRROR Partners


Agenda

▪ Overall MIRROR Vision & Approach
▪ MIRROR apps
▪ Design-based Research
▪ Year 2 Achievements
▪ Outlook into Year 3
▪ Dissemination and exploitation


Challenge: Training-on-the-job does not Scale
 Is THE training method employed by most SMEs
 Often there is no teacher, no HR manager, no author, no learning content, ...
 Individuals learn by observing others, by getting feedback from others, by
reflecting on own experiences and by (informally) sharing experiences
Goal: Enrich other TEL Approaches with
Computational Support for Reflective Learning (CSRL)
 Reflective learning allows to derive knowledge which is not explicitly
documented
 Support reflective learning in distributed/virtual environments
 Systematically support reflective learning in increasingly accelerated work
conditions

Reflective Learning – it‘s Personal

It’s Personal Individual is foremost target
 You learn for yourself
 You learn what interests you
 You learn when you are motivated
 You learn from your own successes/mistakes
 Your emotions play a large part in what you are learning

[Boud et al. 1985]

Reflective Learning – it‘s Social

It’s Social Privacy and trust are
 You learn by observing others
crucial for sharing
 You learn from help/guidance of others
 You learn by sharing/benchmarking with others
 You learn within a team/community/organization
 A team/community/organization learns through you

[Boud et al. 1985]

Reflective Learning – it‘s Revisiting the Past

It’s Revisiting the Past Augment the individual
 You rely on your memory and collective memory
 You learn by returning to your experience
 You learn by re-evaluating your experience
from a different point of view/with different emotions

[Boud et al. 1985]

Computer Supported Reflective Learning
- What can it offer?
 Augment memory to intensify and extend reflective learning
 Encourage systematic and periodic learning by reflection during
work
 Allow effortless capturing and sharing of experiences
 Provide guidance and baselines for effective reflective learning
 Support articulation and construction of knowledge
 Make learning by observation scalable within organizations
 Enable learning by observation in distributed environments

 Close the reflective learning loop between
individuals, teams, communities, and organizations


Project Objectives

Objective A: Refine the conceptual understanding of learning
by reflection in the workplace and its contribution to a
holistic treatment of knowledge in the organization

Objective B: Develop a variety of Methods and Apps for
learning by reflection based on historical or captured user
data and experiences

Objective C: Apply the developed reflection methods and Apps
in diverse testbeds and evaluate learning effectiveness
“in the wild”


Four Activity Streams to
Integrate the Six Perspectives

WP3 WP4 WP5 WP6 WP7 WP8
Obj. A

Reflective Learning Model D1.4

D1.1 User & Design Studies D1.2

Obj. C

Storyboards & Requirements D1.3

Interoperability Framework D2.1
Tech
Obj.

D D D D D D
3.1 4.1 5.1 6.1 7.1 8.1


Reflection Topics in the Testbeds

Regola NBN RNHA INFOMAN BT
Disaster and Physician Dealing with Sales Virtual
emergency Education, challenging presentations meetings,
management Conversations behaviour and standard learning
with relatives slides design

Target group Target group Target group Target group Target group
Volunteers, Physicians, Caregivers, Sales Learning
Rescue nurses managers consultants Professionals
Managers


Theoretical Basis:
Reflective Learning (Boud et al.)


Computer-Supported Reflective Learning
- Basic Idea

Collect Data

Reflect on Data

The MIRROR Vision


MIRROR APPS

See for our Apps showroom: http://www.mirror-project.eu/showroom-a-
publications/mirror-apps-status

Apps in Development (excerpt)
MIRROR App Name Description
CroMAR Sensing of information from several public data
providers
Timeline App Articulation of experiences and annotations
Task Tracker Articulation of current tasks
Proximity Sensors Sensing of proximity and articulation
DocTrain Articulation of medical specialist training tasks
Live Interest Meter (LIM) Articulation of thoughts and personal feedback
MoodMap App Articulation of moods and related thoughts
Task Detection App Sensing of computer activities
Carer Articulation of events (challenging behaviours)
Microblogging for Care Articulation of observations and experiences
Staff in Dementia Care
Homes
Prep App Articulation of experiences
Serious Game - Moodmap Articulation of game-related moods
Issue Articulation and Articulation of issues
Management App


Sensors


Mood Map App


WatchIT App


CROMAR App


LIM App


DocTrain App


Carer App


Task Detection App


iBeeper Framework


iBeeper App
- driving activities


iBeeper App
- sport activities


3D Serious Games: Interface

3D Virtual Hospital


3D Serious Games: Dialogues

Example of branching story


Talk Reflection App (NBN)


Issue Articulation App (NBN)


Issue Management App (NBN)


DoWeKnow App (INFOMAN)


DESIGN-BASED RESEARCH


The Role of CSRL Model

Testbed Practices
Evaluation Framework

CSRL Model

App Development


Year 2 in Perspective

Year 1 Year 2 Focus on
project-internal
AS IS Situation TO BE Situation users

Year 3 Year 4 Extend focus
to wider user
communities
Generalizability Evaluation


Year 1: Understand AS IS Situation
- Focus on User & Design Studies

What can we learn about reflective learning
as it happens today within concrete testbeds in order to
intensify and extend reflective learning in the future?
 What do people reflect about?
 What triggers reflection?
 Is there support for reflection in place?
 What kind of data, tools, practices could support reflection?
 In which way are reflection results shared (if at all)?
 ...

Reflection session:
A time-limited activity framing processes of reflection

Year 1: Initial Structure of CSRL Model user & design studies
14
64 participants

Reflection Session
Triggers
User
Objectives Studies
Literature
Surveys
Content

Process

TEL Outcomes Design
Project Studies
Results
Timing

Support


Design-based Research (from Y1 to Y2)

Testbeds
D10.2
Formative
Creativity Design Story
Evaluation
E User
Work- Boards
D1.3 Scenarios & Requirements
shops Studies Studies
v
Results & Requ.
a
l
u
Computer-Supported Reflective Learning (CSRL)
D1.4 CSRL Model
Model
a
t
i TEL D3.2-D8.2 & D9.3B
Literature Apps &
Project Privacy
D1.5
o Surveys Results
Games
App Development and
n
Evaluation Theory Refinement
Methodology
App Development
D2.2 Interoperability Framework

Year 2: Define TO BE Situation
- Focus on App Development
How can we support reflective learning
at the workplace with Apps?
 Which role can apps play?
 Which apps should be developed?
 How should the apps work and look like?
 In which situations should the apps be used?
 How should the apps handle data?
 How can apps share data?
 What kind of interfaces work well?
 Which problems occur when using the apps?
 ...


From Y1 to Y2: Emerging CSRL Model
Work

Initiate
reflection
session

Make
information
available
for reflection
Make
sense of
available Conduct
information
reflection
session
Re-evaluate
work
experience

Plan to apply
reflection outcome

Apply reflection
outcome

Year 2: Refined CSRL Model
Work

Initiate Story
25 storyboards reflection Boards
session & Requ.
Make
information
available
for reflection
Make
sense of
14 apps available
Apps
Conduct
information
reflection
session
Re-evaluate
work
experience

Plan to apply
evaluation of 9 apps reflection outcome Evaluation
Results
in 10 settings Apply reflection
outcome

Year 2: 14 Apps Developed


Year 2: Apps in Action
- Evaluation of 9 Apps in 10 different Settings


Year 2: MIRROR Spaces Concept &
Interoperability Framework
▪ Spaces for the data exchange between clients on
different platforms
▪ Support for private and shared reflection
▪ Application can be connected to multiple spaces


OUTLOOK INTO YEAR 3


What did we learn in Year 2?
Just providing data is not enough!

High Expectations and Unclear Nature of Reflection
 Huge interest in data
 Personal benefit can be observed

«so what?»  Reflection Support is needed
 Linking ‘data curves’ to events and causes requires more context
 Comparison between yesterday/today, today/average, me/others, ... could
help people to ask interesting questions

Awareness Reflective Learning


Major Results

14 Apps
CSRL Model v1

Interoperability
Framework

Level of
Community MIRROR Adoption
Participation
Results
Level 4

Organization
Processes &
Business Impact
Key Performance
Indicators

Evaluation of 9 Apps
Behaviour

Methods
Level 3

Instances/
Work Action

in 10 Settings
Performance

Behavioural
Quantity / Quality
Intentions
Learning Outcome
Learning
Level 2

Knowledge / Skills Gained Knowledge

Learning Process Re-evaluation of
Process Indicators
(Reflection) Experience
Reaction
Level 1

Level of
App Usage
Participation

DISSEMINATION AND EXPLOITATION


MIRROR journey

Get informed:
Project information on website
www.mirror-project.eu

Stay up-to-date:
Become a member of the LinkedIn group:
Mirror – Reflective learning at work

Get involved:
Test Mirror apps:
• Provide feedback to become a member of
our exploitation network


Mirror
website

▪ News & Tweets on homepage
▪ Deliverables, work package
updates, publications, newsletters
▪ Labs: apps showroom with
instructions to try out, video’s
▪ Use cases

16 Apps in showroom

Evaluation
form

Contacts

Videos Links

Apps Manuals http://mirror-
dev.fzi.de/lim/


Business Segment for Reflective Learning:
Performance Support and Collaboration


MIRROR can fill a gap in the market of soft
skills training
Topics: project management, conflict handling, presentation skills,
negotiation skills, …

E-Learning MIRROR
Classroom Modules Coaching Individual
training Apps Coaching
• Theory
• Videos with •Capturing • Expert
• Theory
best practices • Data Analysis Observation
• Role Plays •
• Exercises (e.g. • Reflection Discussion
• In Groups • Help
multiple • Proactive
choice) Help

$$$ $ $ $$$$$
+ Well accepted in + Ease of use + Real training + High training
companies - No training effect effect effect
- Long term effect? - Permanent data - Costs a lot of
capturing personal time

Industry Solutions

Focus Areas for Exploitation have been defined:
▪ Dementia Care (English)
▪ Healthcare (English and German)
▪ Sales (English and German)
▪ Crisis management (Italian, English)
▪ HR/L&D

-> Reflective Learning Solutions can also be industry
specific exploited, if generalization is not applicable


Thank you very much

▪ MIRROR will be the first
approach to support agile
learning by doing and
reflective learning at work
▪ MIRROR will increase
learning effectiveness, work
outcome and quality
▪ MIRROR will foster the use
of TEL in new application
areas within organisations


Mirror reflective-learning-at-work-presentation-sept2012

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Mirror reflective-learning-at-work-presentation-sept2012