2. Lufthansa Group
Lufthansa
Group
Passage
Airline
Group
Cargo Sky Chefs
Lufthansa
Technik
Lufthansa
Systems
1
Passenger AirlinesPassenger AirlinesPassenger AirlinesPassenger Airlines LogisticsLogisticsLogisticsLogistics CateringCateringCateringCatering Maintenance,Maintenance,Maintenance,Maintenance, RepairRepairRepairRepair
andandandand OverhaulOverhaulOverhaulOverhaul
IT ServicesIT ServicesIT ServicesIT Services

3. General Facts
2012
Number of Employees 4609 (annual average)
Cargo Load Factor 69.6%
(54% Freighters, 46% Passage)
Freighters 18
2
Destinations 300
• HQ in Frankfurt
• Sixth largest Cargo Airline Worldwide,
Second in Europe

4. Selection of Products
tdtdtdtd/Pro/Pro/Pro/Pro
Standard Product
Care/Care/Care/Care/tdtdtdtd
High safety precautions, smooth processing
e.g. Chemicals, magnetized materials
Cool/Cool/Cool/Cool/tdtdtdtd
Protected storage in Cool Center, special temperature controlled containersProtected storage in Cool Center, special temperature controlled containers
e.g. Medication
Live/Live/Live/Live/tdtdtdtd
Fast transit times, appropriate care and handling for animals
Emergency.SolutionsEmergency.SolutionsEmergency.SolutionsEmergency.Solutions
Short-term availbility, no weight limit, highest priority
e.g. Human organs, specific machine parts

5. Lufthansa Cargo AMS
My TasksMy TasksMy TasksMy Tasks
Allotment Monitoring
Airwaybill Split Billing
Process Evaluation
Performance Reports
Customer Call Presentations
4

6. Role Play
SituationSituationSituationSituation
Your boss gives you a new long-term project without deadline.
He asks you to keep him updated in the process.
You collect all data necessary for the project but due to
5
You collect all data necessary for the project but due to
various other short-term tasks you never get around to
presenting him partial results due to no time for layouting.
[Keep in mind he is the very serious, looking-right-in-the-eye-
without-blinking kind of person that only ever jokes when team
performance was above-average]