1. Connectvision is a range of Microsoft® Windows based software specifically developed to create powerful visual
messaging channels for large organisations to improve employee, brand and customer communication.
Connectvision’s range of data centric software has been developed to complement and enhance the effectiveness of
existing communication methods by providing powerful visual messaging solutions for TV, flat screen and desktop.
Connectvision has been adopted by many of the UK’s leading organisations as a vital messaging platform.
> baa > deloitte > ibm
> british gas > direct line > rolls-royce
> bt > dyno > thomson
> capital one > emea > the aa
> centrica > ernst & young > travelcare
> co-op financial services > exxonmobil > volkswagen
> corus > heinz > wessex water
Contact
www.connectvision.com
tel: 0845 408 2021 caerphilly council
connectvision created and developed by
saturn communications group limited case study

2. caerphilly council case study
‘Caerphilly in Vision’ multimedia
messaging solution for new Council HQ
NICK RUTTER Caerphilly county borough council takes services such as What’s On, leisure, roadworks,
INTERNAL COMMUNICATIONS MANAGER communications seriously. A regular award winner, council news and live music. Consistent with the
most recently taking the PRide Gold award in council’s integrated approach to communications,
2005/6 for its Fostering Campaign, the in-house Connectvision is also the responsibility of Nick
team believes in taking a creative approach to Rutter’s team. “We chosen to call multimedia
engaging people with the council’s services and messaging service ‘Caerphilly In Vision’ to
campaign initiatives. So it came as no surprise encourage service teams within the council to view
that the Council decided to add the impact and the system as another way of getting the message
flexibility of Connectvision multimedia messaging to out, much as they do on our web site, but with a
internal communications at its new £20 M council far greater opportunity to engage viewers,”
headquarters. Nick explained.
The fifth largest local authority in Wales, Caerphilly Connectvision is used to deliver ‘Caerphilly In Vision’
county borough council employs around 9,000 to a network of large LCD screens located in the
people making it the largest employer in the area entrance and restaurant areas as well as a dedicated
and 10th largest in Wales. The council delivers a screen for the Customer Service area on the ground
wide range of services to the 170,000 people living floor. Screen content can segmented such that the
in the borough including education, environmental public area, restaurant area and customer service
services, highways, leisure facilities, planning and areas each have completely different content.
social services. It was the decision to build Penalta The screens in the public and staff restaurant areas
House, a new £20 M council headquarters, at are split into three areas: the largest part of the
Tredomen Park near Ystrad Mynach, that prompted screen for council information and campaigns, the
the council to deploy multimedia messaging. right hand column for the latest council news while
the bottom of the screen is a scrolling RSS feed for
Nick Rutter, Internal Communications Manager, urgent messages which can be updated in seconds.
Caerphilly Council was asked to assess
Connectvision. “As soon as I saw Connectvision, For the Customer Service centre, Connectvision has
I knew it would make a big difference to internal been integrated with a Ticketing system. Visitors to
communications in Penalta House. The flexibility and the Customer Service centre are given a ticket when
ease-of-use of the system meant it was going to they arrive and, as an advisor becomes available,
a communications channel we’d want to use for a the largest part of the screen automatically changes
whole range of services,” he said. to show the visitor’s number and which advisor they
should speak to.
Penalta House is designed to help the authority
deliver more streamlined services by locating staff Campaigns so far have included Fostering, the
from a number of geographically spread buildings Cyber K8 text messaging service and Community
into one central location. The new building, Safety. A further 20 campaigns are planned over the
which boasts a range of ‘green’ credentials, coming months including IT Security for council staff.
has already become a landmark feature in the The RSS feed is used to announce events, welcome
area and will provide the council with modern new staff and visitors to Penalta House, as well as
office accommodation fit for the 21st century. posting timesheet and expenses reminders.
Accommodating some X,000 staff, it is the main
civic base for the authority and includes the council Nick Rutter believes ‘Caerphilly In Vision’ will become
chamber as well as committee meeting rooms, an essential part of the Caerphilly county borough
conference facilities, Registrar functions and a council’s communications strategy: “As council
comprehensive Customer Services facility. service teams begin to experience the impact of
Connectvision multimedia messaging in promoting
Caerphilly council’s web site is the principal and engaging people with their campaigns, so
information resource on the council’s services. It has demand for space on ‘Caerphilly in Vision’ is certain
recently added text messaging for news of particular to increase.”