Ram Card Manager Software

1. Background Information
 RAM has invested in a software program entitled RAM Card Manager Ver.1.1.06 (“RCM”).
 RCM is a state of the art ASP.NET2 / SQL2005 software application for complete
“Corporate Institution Product Customer Relationship Management”.
 RCM is designed for small to large call centers which provide the Product Marketing and
Sales Services to Corporate Institutions for their Products - can be easily modified to
market and sell any product including Cell Phones, Laptops etc..
 The RCM Software applies to any Corporate Institution campaigns to solicit and retain
Customers utilizing both;
 a) inbound campaigns which are linked to e-mail or sms
b) outbound campaigns linked to predictive dialing software
 RAM is of the opinion that RCM leads the way in Call Centre and Logistics software
technology, tried and tested in a major bank call centre and linked to a secure vault
environment , which puts it in a class of its own!
 The RCM software has the ability to download data directly into the RAM courier network
enabling the efficient delivery of the Company's Products to the relevant client.

2. Ram Product Manager
Call Centre Product and
CRM Management
Software

3. Introduction
 RCM manages Call Center Data Campaign
strategies generated from Financial
,Corporate , Distributor or Manufacture
 Pick , Pack ,Track, Trace , Management
and Delivery of customer product(s) by
Ram Secure Warehouse / Vault Division
and the Ram Group Courier Network
 Development, Maintenance and Training of
Call Center and CRM Management
software by RCM (Pty) Ltd

4. Overview
 Corporate Institution mails/calls clients
in different ways
 Mail
 Telesales
 SMS
 Combination of above
 Calls made from Corporate Institution
Call Center Agent’s via Manual or
Predictive Dialer
 Call Center Agent’s offers a market
campaign product
 Call Center Agent’s verifies data

5. Overview
 Call Center Agent verifies data
 Call Center Agent arranges delivery
 Call Center Agent SAVES Client
information
 Information automatically electronically
downloaded to RAM Courier
 RAM Courier track, trace and deliver
the card

6. Overview
 Client receives product consignment
 RAM updates POD information online
 RAM updates POD Images online

7. Benefits of Using RCM
 Predictive dialing interface for outgoing sales
campaigns
 Loading of mail campaign data for inbound calls
 Integration of RCM to your current systems
 Ability to market different Client campaigns and
multiple products
 Ability to “clean” customer data in a real time
environment

8. Benefits
 Ability to transfer updated information to
RAM CRM and CSD database “live”
 Ability to manage client delivery expectations
 Ability to arrange delivery address, date and
time “live” into the Ram Group Network
 Ability to offer Client “live” CRM / CSD
service with instant access to Client
information using Client ID number ,
Consignment Ref / Waybill

9. TELEPHONE ETIQUETTE
 Attitude
 Make sure you are speaking to the
right person
 Introduce yourself and your company

10. TELEPHONE ETIQUETTE
 Check that it is convenient to talk – if
not arrange to call back at suitable
time
 State the reason for your call
 Handle objections
 Thanks reassure/confirm and close

11. CALL SCRIPTS
 Telesales
 Inbound

12. Revenue Earning IP / Methodology
Training Centre
InBound / OutBound Call Centre
Live Vault / Distribution