1. Mike
Baker
23282
138B
ave
Maple
Ridge,
BC
V4R
2G5
Mikebaker4568@gmail.com
604-­‐807-­‐8559
Operations
Professional
Operations
professional
and
business
developer,
driving
to
progress
in
my
career
at
the
executive
level,
in
order
to
demonstrate
the
advanced
management
and
business
development
skills,
I
have
acquired
during
my
extensive
career
in
the
industry.
Key
Qualifications:
Effective Communicator, Service Operations Management, Budgeting, Function in an ERP
Environment, Process improvement , Customer Focused, Resourceful, Problem Solver, Solutions
Developer, Multitasker, Independent or Team Player, Strategic Thinker.
Professional
Experience
Wajax
Power
Systems,
Langley,
BC,
Canada
2014-­
Present
National
Operation
Manager
–
Power
Generation
Based
in
Langley,
BC
and
reporting
to
the
VP/President
of
Power
Generation,
this
role
has
Profit
and
Loss
Responsibility
for
the
Service,
Parts
,
After
sales,
and
Manufacturing
of
the
Power
Generation
team
across
Canada.
Total
revenue
for
the
region
for
Power
Gen
was
$105
Million.
The
parts
and
service
operations
was
$25M
with
an
EBIT
of
12
%
national.
• Developed
standardized
structure
and
process
for
Parts
and
Service
nationally
• Grew
EBIT
%
by
5%
Nationally
in
short
time
frame
• Decreased
WIP
by
implementing
new
process,
structure,
consistency
• Developed
Advanced
Electrical
Services
Program
Nationally
• Redesigned
Manufacturing
facility
to
double
through
put
• Re
structured
East
Operations
which
grew
EBIT
from
4%
to
13.8%
in
16
months
• Managed
a
diverse
group
of
individuals,
including,
management,
electrician,
mechanics,
customer
support,
admin,
sales
persons
and
senior
managers
• Enhanced
the
safety
awareness
and
culture
to
a
higher
standard
• Lowered
TRIF
to
1.23
in
2015
from
4.30
• Developed
and
delivered
leadership
training
from
wide
variety
of
manager
• Developed
business
plan
and
executed
on
new
Facility
for
Power
Gen
in
BC

2. Mike
Baker
23282
138B
ave
Maple
Ridge,
BC
V4R
2G5
Mikebaker4568@gmail.com
604-­‐807-­‐8559
Finning
(Canada)
–Power
Systems,
Genguard,
Richmond,
BC,
Canada
2008
-­
2014
BC
Region
Customer
Service
Manager
,CSM
BC
Region
Service
Supervisor,
PM
Services
Based
in
Richmond,
BC
and
reporting
to
the
GM
Power
Systems,
BC
this
position
had
full
Profit
and
Loss
responsibility
for
the
Planned
Maintenance
Service
group
and
the
Power
Systems
Manufacturing
/
Field
service
groups
for
the
BC
Region.
Total
2013
Volume
for
the
region
$30M
which
represents
40%
of
the
regional
service
revenue
of
the
region.
(Targeted
EBIT
13%).
• Executed
on
development
of
new
business
unit
GenGuard,
for
PM
Services
in
BC.
• Integrated
new
business
unit
into
cohabitation
with
Power
Systems
facility
in
Richmond.
• Lead member of the Regional Safety Committee, with responsibility to create a field
specific inspection and compliance program for National Safety Code.
• Developed program to move the PM Services group to become an Electrical Services
Provider in the Metro Vancouver marketplace.
• Member of CAT Dealer Advisory Team for PM Services and AES (Advanced Electrical
Systems) segment.
• Implemented Corporate ERP System within my area of responsibility.
• Awarded full facility CSM role post corporate restructure, which included responsibility
for the Marine Service, Overhaul, Power Generation Field and Manufacturing segments
in the region.
• Developed key Training programs (course selection and criteria) for Electrical Services
market entry.
• Negotiated key service vendor alignment with GE Energy to become the authorized
service center for both commissioning and warranty for GE Energy products (ATS/UPS).
• Member of Finning (Canada) Health and Safety Committee, developed branch safety
protocols and reporting methodology in compliance with corporate safety guidelines and
Work Safe BC.
• Moved the organization to be able to service all makes and models from a strictly CAT
power platform.
• Recruited dedicated team of technicians to perform various PM Services by area of
expertise

3. Mike
Baker
23282
138B
ave
Maple
Ridge,
BC
V4R
2G5
Mikebaker4568@gmail.com
604-­‐807-­‐8559
Collicutt
Energy
Services,(Acquired
by
Finning
2008)
Maple
Ridge,
BC,
Canada
Customer
Service
Advisor,
CSA
2002-­‐
2008
Based
in
Maple
Ridge,
BC
and
reporting
to
the
Branch
Manager,
this
position
was
responsible
for
coordinating
service
for
all
Field
and
Commissioning
Service
of
power
generation
supply
internationally.
Total
revenue
$
20M
• Primary contact for Scheduling Services and emergency calls for the PG service group.
• Support both technical and supply side for a team of service technicians
• Developed Repair and maintenance manuals for all makes and models o Generator sets
• End to End work order processing
• Responsible for creation and receiving of all service purchase orders in third party
operation system.
• Responsible for quoting service contracts as well as repair work/deficiencies
Journeyman
Parts
person,
Front
Counter
Sales
1994-­‐2002
• Internal Parts Sales and external counter sales to varied customer based including Marine
and Power Generation, involved in all makes and grey market
• Responsible for Inventory Count Management for the parts department
• Responsible for Discrepancy reporting and reconciliation procedures for non-
conformances
• Responsible for cold calling customers
• Updating Quote logs
• Ensure we are aligning with Monthly parts budget
• Mitigating Parts overruns and cost

4. Mike
Baker
23282
138B
ave
Maple
Ridge,
BC
V4R
2G5
Mikebaker4568@gmail.com
604-­‐807-­‐8559
Education
and
Credentials
Maple
Ridge
Secondary
High
School
1991
Douglas
College
-­‐
Diploma
Business
Administration
1994
Kwantlen
College
–
Diploma
Business
Studies
2000
Interprovincial
Heavy
Duty
Parts
Certificate
2000
Leadership
Level
1
–
Finning
/
Northern
Institute
of
Technology
(NAIT)
2008
Performance
Management
–
Finning
2009
Service
Operations
Management
Program
Level
1
&
2
2009
Building
Owners
and
Managers
Association
(BOMA)
Member
2009
High
Performance
Leadership
–
Milandro
2011
Performance
Conversations
-­‐
Finning
2011
Negotiating
Skills
–
Finning
/
Caterpillar
2012
Workplace
Electrical
Safety
Training
2012
International
Electrical
Testing
Association
Gold
Affiliate
2014
Brooks
Impact
Sales
Training
2015
Brooks
Impact
Sales
Management
Training
2015
Brooks
Service
Operations
Training
2016
References
available
upon
request.

5. Mike
Baker
23282
138B
ave
Maple
Ridge,
BC
V4R
2G5
Mikebaker4568@gmail.com
604-­‐807-­‐8559