2. MIKE BACON
680 Beaconsfield Avenue, Saint John NB E2M 2K7
(506) 639-8646 bacon.mike@gmail.com
ContactNB Inc. October 2007-December 2012
Executive Director
• Sole employee, reporting to a volunteer Board of Directors, responsible for all day to day operations
of a provincial not-for-profit association of member companies operating contact centre in New
Brunswick.
• Representative of the contact centre industry in the Province of New Brunswick with a mandate to
improve the image of the industry, encourage networking among member companies, plan and host
professional development and recognition events.
• Sales of memberships, associate memberships and corporate sponsorships.
• Preparation of business cases to secure funding from government and contributors for the
association’s financial stability for activities not covered by regular membership and event fees.
• Networking with regional, provincial, and national professional and industry associations
• Support of Board of Directors and association committees.
• Responsibility for all financial management duties - accounts payable and receivable, budgeting,
liaison with professional accountant and all administrative duties.
• Regular communications including website design and updates, email newsletter and social media.
• Maintenance of close communications with the provincial government on industry and workforce
issues and assistance with business attraction to New Brunswick.
Xerox January 1995-October 2007
Business Operations Manager
§ As Business Operations Manager, management of staffing, financial, reporting and IT support
functions of a 400-seat customer support centre. Direct management responsibility of staff in local
office and at remote international sites.
§ Management of over forty agents as a Customer Service Manager.
§ Extensive experience in contact centre business through progressive positions from front-line
Customer Support Representative, to Direct Marketing Representative, Trainer, Business Analyst,
Customer Service Manager and finally Business Operations.
Parkway and Prince Edward Square Malls, Saint John, N.B. May-December 1993
Marketing Director
§ Responsible for advertising, promotions and special events for two shopping centres.
§ Book-keeping, accounts receivable and payable, general office duties.
§ Note: position eliminated by employer unexpectedly for financial reasons.
Empire Theatres Ltd., Saint John, N.B. July 1990 – May 1993
Theatre Manager
§ Management of all operations of two theatres and 15 staff members.
§ Responsible for payroll, accounts receivable and payable, advertising and promotions, public
relations.