1. 12 September 2014
CONFERENCE & WORKSHOPS: 17 – 18 NOVEMBER 2014 • VENUE: MARITIME MUSEUM, SYDNEY, NSW
INCREASING EFFECTIVENESS AND REDUCING COSTS IN GOVERNMENT, HIGHER EDUCATION AND UTILITIES
www.shared-services-publicsector.com.au
FEATURING PRESENTATIONS THAT
SPECIFICALLY ADDRESS THE UNIQUE
NEEDS OF THE PUBLIC SECTOR:
î Learn the lessons from previous shared service
and outsourcing initiatives in the public sector
î Ensure that your delivery model supports
organisational growth and scalability
î Understand how to leverage contestability
to improve the service delivery and reduce costs
î Develop a business case and secure stakeholder
support for shared services
î Boost efficiency and reduce costs without reducing
headcount
î Improve the effectiveness of staff and overcome
resistance to change
PLUS!
BENEFIT FROM TWO ADDITIONAL
INTERACTIVE WORKSHOPS:
Workshop A:
Tools for Developing a
Transformational Strategy
Workshop B:
Successfully Leading Change in a
Transformation Program
HEAR FROM SHARED SERVICES AND
PUBLIC SECTOR LEADERS, INCLUDING:
Dianne Jeans
Assistant Director-General, Shared
Corporate Services, DSITIA QLD
Stuart Henry
Director, Efficiency Improvement Branch,
Department of Finance
Kathy Heinze
General Manager, Administration
Services, Finance and Services, CSIRO
Nicole Tournier
Director Finance Strategy,
Monash University
Avi Rebera
Assistant Secretary,
Corporate Support Branch,
DEPARTMENT OF HEALTH
Patricia Reade
Transformation Director,
AUCKLAND COUNCIL
Event Partners: Exhibitor:
EXTRA EARLY
BIRD OFFER!
Register by
and save up to
$1,100

2. 2014 FORUM SPEAKERS:
Dianne Jeans
Assistant Director-General,
Shared Corporate Services,
DSITIA QLD
Stuart Henry
Director, Efficiency
Improvement Branch,
DEPARTMENT OF FINANCE
Avi Rebera
Assistant Secretary,
Corporate Support Branch,
DEPARTMENT OF HEALTH
Robert Lagaida
Director of Finance
and Business Strategy,
HEALTHSHARE NSW
Mark Glorioso
Executive Director, Shared
Service Centre, NASA
Alastair Mackay
Director,
CENTRAL AGENCY
SHARED SERVICES NZ
Patricia Reade
Transformation Director,
AUCKLAND COUNCIL
Craig Fox
Assistant Commissioner,
Business Strategy &
Improvement,
AUSTRALIAN TAXATION
OFFICE
Susan Cameron
Programme Manager,
NEW ZEALAND
TRANSPORT SECTOR
Anthony Lean
Deputy Secretary,
Government Services,
NSW OFFICE OF FINANCE
AND SERVICES
Dear Transformation Professional,
Budgetary pressures, increasing citizen expectations and an
accelerating pace of change means that the model of government
service provision is under increasing strain.
In light of this, agencies across all levels have been assessing new
models aimed at increasing service delivery while reducing costs.
With that in mind, the Public Sector Transformation Forum 2014
has been designed to address the following:
• Efforts to develop a whole-of-government approach
to shared services to leverage economies of scale
• Creating standardised processes across multiple
government departments to improve efficiency and
effectiveness
• Lessons learned from previous council mergers, and plans
in that regard for Western Australia
• Leveraging outsourcing and contestability to deliver
higher value, cost effective, services
• Creating a high performance culture and overcoming change
fatigue
Also, new for this year, the event will include presentations from
higher education, reflecting the common challenges of limited
budget and resistance to change faced by both sectors.
Book by 12 September to take advantage
of the $1,100 early bird discount!
Simply call 02 9229 1000, email registration@iqpc.com.au
or book online at www.shared-services-publicsector.com.au
I look forward to meeting you in November.
Kind Regards,
Ross Clayton
Head of A/NZ
SSON
SPONSORSHIP & EXHIBITION OPPORTUNITIES
As a sponsor of SSON's Public Transformation Forum 2014,
you will have the opportunity to connect with key decision
makers searching for your solutions in an intimate setting.
Sponsoring or exhibiting at this event will enable you to:
• Educate the market
• Brand yourself as an industry leader
• Stand apart from your competitors
• Network with key decision makers
Contact Andrew Hodder on +61 2 9229 1000 or email
sponsorbranding@iqpc.com.au for more information.
WHO WILL YOU MEET AT THE PUBLIC SECTOR
TRANSFORMATION FORUM 2014?
The event has been designed to provide a platform for
the public sector, higher education and utilities to realise
the benefits of shared services, outsourcing, process
excellence and culture change.
With that in mind, it is relevant for the following:
• Director General
• Head of Shared Services
• Head of Reform
REGISTER YOUR PLACE TODAY
Vaun Peate
Senior Director,
HEALTH SUPPORT
QUEENSLAND
Richard Stejer
NSW Chapter Leader,
CHANGE MANAGEMENT
INSTITUTE
Kate Stephens
Director Workforce
Relations and Strategy, GSG,
DEPARTMENT OF THE
PREMIER AND CABINET SA
Grant Johnstone
Commercial Payment
Solutions,
MASTERCARD
Kathy Heinze
General Manager,
Administration Services,
Finance and Services,
CSIRO
Elizabeth Watts
Director,
THE HACKETT GROUP
Nicole Tournier
Director Finance Strategy,
MONASH UNIVERSITY
Ryan McMahon
Chief Financial Officer,
CITY OF TEA TREE GULLY
Ross Chirnside
General Manager
Finance and Strategy,
HEALTHALLIANCE
• General Manager
• Chief Executive Officer
• Head of Operations
T: +61 2 9229 1000 • F: +61 2 9223 2622 • E: registration@iqpc.com.au • W: www.shared-services-publicsector.com.au

3. DAY ONE
Monday, 17 November 2014
08.30 Registration and Welcome Coffee
09.00 Opening Remarks from the Chairman
09.10 Keynote Panel: Shared Services vs. Outsourcing
• What services and processes should government
retain primary control over and what can be outsourced?
• What are the primary causes of difficulties with
shared services within government, and how can they
be addressed?
• What does the potential loss of control mean for
government?
• What could a contestable market for government
shared services look like?
Dianne Jeans
Assistant Director-General, Shared Corporate Services,
DSITIA QLD
Vaun Peate
Senior Director, Health Support, Queensland
Stuart Henry
Director, Efficiency Improvement Branch,
Department of Finance
Anthony Lean
Deputy Secretary, Government Services,
NSW Office of Finance and Services
09.50 Integrating Innovation into Government Service
Delivery
Given the accelerating pace of technological change,
private sector companies are increasingly having to
integrate innovation into their organisation to stay
ahead of the competition. In her session, Liz will draw
on the latest Hackett research as to the practices that
distinguish high performers from the rest, and highlight
key examples of how these principles can be applied in a
government context.
Elizabeth Watts
Director, The Hackett Group
10:30 Coffee and Networking
11:00 ERP Consolidation across Government to Optimise
Service Delivery
At this point in time, there are 200 different ERP
systems, roll outs and versions across the 110 different
government entities. With this in mind, Stuart and the
rest of the Efficiency Improvement Branch have been
looking at ERP consolidation, and what it means in
terms of:
• Enabling government to move effectively pool, analyse
and asses data
• Overcoming current integration issues faced due to
machinery of government changes
• Lessons learned from previous ERP consolidation
Stuart Henry
Director, Efficiency Improvement Branch,
Department of Finance
11:40 Improving Efficiency through Business Process
Reengineering
Auckland Council is the result of integration between 8
previously distinct councils, with their own systems,
processes and people. Post integration, Patricia and her
team have been working to avoid creating departmental
silos in the larger organisation by:
• Understanding the key processes that run across the
organisation
• Developing specific work streams for asset management,
project management, knowledge management,
business improvement and planning to report
• Process disruption: looking at how things should be
done, rather than how they have always been done
Patricia Reade
Transformation Director, Auckland Council
12:20 Event Partner Session: MasterCard
Grant Johnstone
Commercial Payment Solutions, MasterCard
12:50 Lunch and Networking Break
13:50 Developing an End-to-End Procurement Strategy
at CSIRO
Kathy has recently began an project to improve the end
to end procurement process of CSIRO, an organisation
with $1.3 billion annual spend, the majority of which is
primarily project based. In her session, Kathy will
address:
• Adopting Lean Six Sigma methodology to stream line
and improve the end to end process for all participants
in the process
• Effectively linking up with the strategic procurement
group
• Assessing and engaging in credit card policies,
e-procurement and working with preferred suppliers
Kathy Heinze
General Manager, Administration Services, Finance and
Services, CSIRO
14:30 Moving the Finance Function up the Value Curve at
Monash University
Monash University won this year’s SSON Excellence
Award for Improvement and Innovation for their
transformation program. It began in 2009, and since
then has dramatically improved the value that the
finance function offers to the rest of the organisation
through:
• Creating dedicated finance roles and centralising
them from across the university
• Utilising best of breed financial systems to automate
transactional processes, and enhancing the shared
services and centres of excellence model
• Increasing the focus on higher value, strategic tasks
such as predictive analytics
• Developing talent management programs to nurture
true business partners within the finance function
Nicole Tournier
Director Finance Strategy, Monash University
15:10 Coffee and Networking
REGISTER YOUR PLACE TODAY
T: +61 2 9229 1000 • F: +61 2 9223 2622 • E: registration@iqpc.com.au • W: www.shared-services-publicsector.com.au

4. DAY ONE (Cont’d)
Monday, 17 November 2014
15:40 Creating High Performance Teams in a Shared Services
Environment
The Government Services Group has improved
performance, productivity and engagement within their
teams, pulled together from multiple agencies, through
a focus on:
• Building a culture focused on learning and
development
• Performance management arrangements which
balance accountability and opportunity
• An integrated HR management framework to support
organisational change and productivity
• Annual savings of over $20m are being achieved
Kate Stephens
Director Workforce Relations and Strategy, GSG,
Department of the Premier and Cabinet SA
16:20 Developing a Shared Service through a Partnership
Model for Improved Buy-In and Results
Central Agencies Shared Services (CASS) delivers
ICT, IM, HR and Finance services to the NZ Department
of The Prime Minister and Cabinet, State Services
Commission and The Treasury. Over the last year and
a half, the joint venture has achieved significant results
though:
• Developing a clean vision and effectively articulating
the benefits to all stakeholders
• Clearly understanding the link between
standardisation and efficiency and effectiveness
• Focus on building resilience and scale
• Generating efficiency gains through a reduction of
headcount and consolidation of IT
Alastair Mackay
Director, Central Agency Shared Services NZ
DAY TWO
Tuesday, 18 November 2014
08.30 Reg Registration and Welcome Coffee
09.00 Opening Remarks from the Chairman
09.10 International Case Study: Shared Services at NASA
The NASA Shared Services Center consolidated and
standardised select business activities from across
NASA to improve customer service and provide business
support comparable to the agencies technical excellence.
The NSSC performs selected business activities for
all NASA Centers in financial management, human
resources, information technology, procurement and
business support services.
Mark Glorioso
Executive Director, Shared Service Centre, NASA
09.50 Developing a Shared Services Capability for the
Department of Health and Associated Agencies
In 2011 the Department of Health established a project
to implement a shared service delivery model for
17:00 Transformation: Moving a Public Health Board
Department to a National Business
In 2000 two of New Zealand’s Health Boards joined
forces to explore shared services for non-clinical
functions. From its earliest beginnings healthAlliance
grew to providing services to the four upper North
Island District Health Boards in Information Services,
Payroll, Finance, Procurement and Supply Chain.
In 2014 healthAlliance started on a multi year programme
to provide Finance, Procurement and some Supply Chain
functions nationally to 20 District Health Boards
commencing with National Procurement Services in July
2014.
Ross will address:
• Transformation from a public sector to a more
commercial viewpoint
• Learnings through each phase of growth
• Leading people in constant change
• Customer benefits within the health sector
Ross Chirnside
General Manager, Finance and Strategy,
healthAlliance
17:40 End of Conference Day 1
17:50 Networking Drinks
18:00 Workshop A:
Tools for Developing a Transformational Strategy
A valuable set of speakers that presented
from across all tiers of government”
Director, Workforce Relations and Strategy, Government Services Group,
Department of the Premier and Cabinet (South Australia)
corporate services. In this presentation Avi will share
the key lessons learned with particular reference to:
• Scoping exercises on the service offering, pricing
framework and service levels
• The three tired operating model
• Scalability and the ability to new clients, services and
extend beyond the health network
Avi Rebera
Assistant Secretary, Corporate Support Branch,
Department of Health
10.30 Morning Refreshments and Networking Breaks
11:00 In-house vs. Outsourcing
The Department of Finance and Services NSW is
currently progressing a market engagement process
to determine whether it should out-source shared
services, or continue to deliver in house. The
Department is:
REGISTER YOUR PLACE TODAY
T: +61 2 9229 1000 • F: +61 2 9223 2622 • E: registration@iqpc.com.au • W: www.shared-services-publicsector.com.au

5. DAY TWO (Cont’d)
Tuesday, 18 November 2014
• Taking a commissioning approach to shared services
• Using an outcomes based procurement approach to
understand what the market can offer
• Partnering with external advisors to assist in the
decision making process
Anthony Lean
Deputy Secretary, Government Services,
NSW Office of Finance and Services
11:40 Lessons Learned: Delivering Greater Value through
Contestability
In spite of what many people assume, contestability does
not always equal outsourcing or privatisation. Instead, if
done effectively, it enables government to improve service
delivery through the injection of market forces and the
following key considerations:
• Developing and utilising a contestability framework
• Meeting community service obligations
• Avoiding the creating of a service monopoly
• Understanding the maturity of the commercial
market, and the strength of their processes
Vaun Peate
Senior Director, Health Support Queensland
12:20 Lunch and Networking Break
13:20 Approaching Contestability from the Perspective of a
Service Provider
In response to the move towards contestability, Health
Shared Services have been assessing their services
against those available in the private sector to ensure
they deliver the necessary value. They have done this by:
• Mapping out the activity costing of current services
• Developing a common framework with which to
compare against the private sector
• Highlighting processes that do not deliver the
appropriate value, and addressing them accordingly
• Consulting with customer to understand their
perspective on value and cost
Robert Lagaida
Director of Finance and Business Strategy,
HealthShare NSW
14.00 Maximising the Value of Outsourcing for your
Organisation
Outsourcing has long been an emotive issue within
Australian government. But with several government
departments showing the potential benefits in terms of
cost reduction and improved service, this session will
outline how to make it work for you.
• Understanding if outsourcing is right for your
organisation
• Deciding on the most appropriate processes to
outsource
• Choosing the best partner to minimise risks and
deliver results
• Building and maintaining the relationship for long
term sustainability
• Managing the change associated with moving
to outsourcing
Craig Fox
Assistant Commissioner, Business Strategy
& Improvement, Australian Taxation Office
14.40 Afternoon Refreshments and Networking Breaks
15.10 Is Outsourcing the Answer – and if so, What Type?
In this session, Ryan will address some of the means by
which they have used outsourcing to maximising the
return of the limited funding available to local government.
• Outsourcing for the future - gain-sharing, FTE-led
contracts, transaction based pricing models, hybrid or
other?
• Achieving cost and efficiency gains through
transactional processes maturity
• Getting more than the basics - innovation, analytical
capability, skilled talent to define business outcomes
Ryan McMahon
Chief Financial Officer, City of Tea Tree Gully
15:50 Another Way: Collaboration for Increased Sector
Capability – Evolutionary not Revolutionary
The New Zealand Transport Sector have moved from
shared services to collaboration, and are looking at how
best to grow capabilities across the sector through;
• The Transport Sector journey and lessons learned
along the way
• Understanding synergies between the different
organisations, and integrating efforts accordingly
• Leveraging the capabilities of the more advanced
agencies
• Being flexible; taking a one size will not fit all
approach
• Taking an more incremental collaborative approach
rather than a structural shared services
Susan Cameron
Programme Manager,
New Zealand Transport Sector
16:30 End of Conference
16:50 Workshop B:
Successfully Leading Change in a Transformation
Program
WHAT DID LAST YEAR’S ATTENDEES
HAVE TO SAY ABOUT THE EVENT?
Excellent value, a great range of
participants”
Director CASS, NZ Treasury
Valuable – good networking and the
agenda was very on topic”
Director, The Hackett Group
I found the event informative and an
excellent opportunity to meet with other
shared services representatives”
Director, Financial Shared Services,
Department of Immigration and Border Protection
REGISTER YOUR PLACE TODAY
T: +61 2 9229 1000 • F: +61 2 9223 2622 • E: registration@iqpc.com.au • W: www.shared-services-publicsector.com.au

6. INTERACTIVE WORKSHOPS
WORKSHOP A:
Monday 17 November 2014 • 18:00 - 20:00
Tools for Developing a
Transformational Strategy
Creating and securing buy in for a transformational strategy
within a Government context is fraught with challenges. In
order for any strategy to get off the ground, it is necessary to
secure engagement from all the impacted parties. In her role
as the Programme Manager at the New Zealand Transport
Agency, Susan has been able to reach a group consensus
through:
• Understanding the main goals and drivers of each
stakeholder through workshops
• Avoiding proscriptive outcomes, enabling participants to
create a best fit solution to the problem at hand
• Ensuring that the discussed is based on strategy rather
than detail, and with a focus on outcomes
• Developing a short and concise strategy document that is
‘big picture’ in nature
Susan will share her strategies for all of the above during
this workshop.
WORKSHOP FACILITATOR:
Susan Cameron
Collaboration and Capability Programme Manager
New Zealand Transport Agency
Susan has over 10 years’ experience delivering business, process and
system change in a cross-agency context in the transport sector. She is
currently the Programme Manager Collaboration and Capability for the
Transport Sector, leading the alignment of agencies into a collaborative
and ‘team up’ configuration that is providing efficient and effective value
for money business services with the customer service experience at the
heart of agency business service delivery.
About Our Sponsors
WORKSHOP B:
Tuesday 18 November 2014 • 17:00 – 19:00
Successfully Leading Change
in a Transformation Program
Most transformation programs focus on the external factors
such as operating structures, technology improvements
and process improvements. Effective leaders recognise that
in order for the transformation to be successful, they need
to both understand and maximise their personal role as a
change agent. In this workshop, Richard will share how you
can become a positive influence on your change program by:
• Examining your role as an agent of change and your impact
on the wider transformation
• Understanding how the brain reacts to change, and how to
avoid a fight or flight response
• Learning how to adjust your communication style, both
verbal, written and nonverbal, to the needs of a particular
situation
• Utilise effective conversation to drive the performance of
your staff
WORKSHOP FACILITATOR:
Richard Stejer
NSW Chapter Leader
Change Management Institute
Richard’s passion is adult professional education and consulting. He
manages curriculum design, writes courses and delivers training in
the core skills associated with Business Change Projects for clients
in financial services, datacentre technology, telecommunications and
government. His facilitation skills are consistently rated excellent (4.5 out
of 5) in course evaluations and has built his expertise on doctoral-level
research in the organisational behaviours and individual motivations that
drive commitment (task ownership) and teamwork (personal initiative) in
large-scale business transformation projects.
The Hackett Group (NASDAQ: HCKT), a global strategic business advisory firm, is a leader in best practice advisory,
business benchmarking, and transformation consulting services including strategy and operations, working
capital management, and globalisation advice. Using best practices and implementation insights from more than 7,500 benchmarking studies,
executives use our empirically-based approach to define and implement initiatives that enable world-class performance. The Hackett Group has
worked with 2,800 major corporations and government agencies, including 97% of the Dow Jones Industrials, 86% of the Fortune 100, 90% of the
DAX 30 and 48% of the FTSE 100.
MasterCard Worldwide is one of the world’s leading payments companies. Through relationships with more than 23,000 financial
institutions, MasterCard offers products and solutions that feature state-of-the-art security and convenience. MasterCard
payment products are at the Heart of Commerce, bringing innovative solutions and comprehensive benefits and
services to consumers, merchants, and businesses in more than 210 countries and territories throughout the world.
AMS Roster to Pay is a new innovation that eliminates manual processes while maximising efficiencies and accuracy in pays.
The visibility and control gives confidence to both management and employee. The people-centric design of AMS R2P transforms
an organisation and provides an opportunity for the delivery of best practise.
AMS Award Interpreter
AMS solution delivers 100% automatic award interpretation with smart and easy configuration it delivers tangible benefits to shared services
organisations.
REGISTER YOUR PLACE TODAY
T: +61 2 9229 1000 • F: +61 2 9223 2622 • E: registration@iqpc.com.au • W: www.shared-services-publicsector.com.au

7. (PHOTOCOPY THIS FORM FOR ADDITIONAL DELEGATES)
WHERE Australian National Maritime Museum
2 Murray Street, Darling Harbour, NSW 2000
T: +61 2 9298 3777
W: www.anmm.gov.au
WHEN? 17 - 18 November 2014
TEAM DISCOUNTS
ACCOMMODATION
Attendees of the Public Sector Transformation Forum 2014 are entitled to negotiated
rates available at our preferred venue - Radisson Hotel & Suites, Liverpool Street,
Sydney.
Please contact the hotel directly and quote the following group code: #141116PSTS and
group name: Public Sector Transformation Forum to secure a booking at these rates.
Radisson Reservations
P: +61 2 8268 8888 / F: +61 2 8268 8889
E: reservations@radisson-sydney.com.au
QUICK and EASY WAYS to REGISTER
TELEPHONE +61 2 9229 1000
FAX +61 2 9223 2622
EMAIL registration@iqpc.com.au
WEBSITE www.shared-services-publicsector.com.au
MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000
o REGISTER ME for Public Sector
Transformation Forum 2014 PLUS:
Workshops: oA oB
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Conference + 2 Workshops $3,449 + GST = $3,848.80 $4,099 + GST = $4,508.90 $4,499 + GST = $4,948.90
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• CONFERENCE & WORKSHOPS:
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