1. CURRICULUM VITAE: Michelle O’Connor
Address: 11 Belvedere Lawn, Douglas Road Cork
Mobile: 087-2817416
Email: michelle.oconnor1@hotmail.com
Education: BA Human Resource Management
Membership: Institute of Personnel and Development (CIPD)
Computer Skills: Word, Excel, PowerPoint. MOUS, Email, Payroll (Time Gate & E-Timesheets), E- Material
Management Systems,
Professional Experience
Noonan Facilities Management Solutions August 2009- January
2016 Site Manager (Cork)
I joined Noonan during the tendering of the cleaning contract for the Mercy University Hospital Cork in October
2009. My role involved
• Improved work practices, such as identifying individual contracts of employment, pinpointing SOP for
different area of the hospital
• finding cost savings and that could be achieved, manage the negotiation of changes in contracts of
employment and pay reductions with some staff without any redundancies or disruption to service.
• Ensure all cleaning, as defined in the contract between the Mercy University Hospital and Noonan met the
standards necessary to pass a HIQA audit
• Fully investigate any complaints received by the patient liaison manager through the patient feedback
process
• Manage all grades of staff and organise the training and recruitment of staff in accordance with company
policies, procedures and refereeing to that’s area criteria
• Ensure all staff were appraised on an annual basis
• Continually review absenteeism lists on shift ensuring that all return to work interviews were carried out by
the supervisors in line with company policy, procedures
• Ensure all company information and staff personnel files were updated, kept secure and treated in strictest
confidence including disciplinary procedures.
• Manage the contract financial budget, i.e. headcount, materials, equipment, payroll, cost, invoice and raise
PO’s for additional works requested by the client
• Inputting staff timesheets onto the company payroll
• Assume full responsibility for Health and Safety Procedures on site on behalf of the company and ensure
that all safety data sheets and SOP’S were up to date and communicated to Noonan staff
• Achieve the KPI’S and the SLA set out in the tender thus minimizing financial penalties to Noonan
• Continually review work practices, stock control, staff rostering/holidays, absenteeism and implement
changes were necessary that would improve the financial profitability of the cleaning contract for Noonan
RG On-Board Services January 2007 –
August 2009
Senior Route Manager
RG On-Board Services (Ireland) took over the on-board catering services for Irish Rail in 2007 and i was appointed
to the position of Team Manager for the premiere route Cork -Dublin then to Senior Manager of Dublin-Cork-Dublin
• Recruitment, selection, issuing of contracts of employment, uniform and offer letter to new employees.
• Managing the planning and scheduling of Cork-Dublin on board catering services (64 Personnel)
• Ensuring that the contracted SLA was delivered to the highest standards (Avg 24 services daily) delivery to
the customer with the local management team.
• Stock controls monthly and a review product waste, the costs associated and implement a waste reduction
programme for each daily service.
• Working with new ideas on the route to drive GP and sales growth
• Daily contact for our client Irish Rail and their regional business management teams
• Travelling on behalf of the company on rail services across the country to audit the on board catering
service delivery to ensure that pre agreed customer service KPI’s were consistently delivered
• Daily reconciliation of Cash takings and imputing to the systems plus bank lodgement collections.
• the inputting of the payroll
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2. • Ensuring that all staff reviews were carried out
• Carrying out disciplinary/investigatory meeting procedures
• Monitoring the absenteeism, holiday requests and exit interviews
HMS Host Ireland Cork Airport April 2006 -
September 2006
Store Manager
I held a position of Store Manager for the new opening of the Cork Airport, my daily duties would change
from day to as to the needs of the business.
Sodexho Ireland April 2001 – April 2006
Support Team Manager
In Sodexho, I have held several positions. I began as a relief Chef then onto a unit manager. I
furthered my career by becoming Area support manager and finally took up a position as the
Support team Manager.
Daily duties include:
 Administration & Recruitment Process
 Employee Training & Development
 Post vacancies Internally & Externally
 Contact Recruiting agencies for temporary & Permanent Placement
 Organise Interview Schedules
 Organise Medicals & Handle employee queries
 Prepare contract of employment & Maintenance of Employee files
 Administration of Annual Performance Appraisals
 Administration & Support of Cork Office
 Order & Control of uniforms
 Budget Control
 Organising Transport to and from meetings.
 Company Induction
Failte Ireland (C.E.R.T) North Mall Cork May 2000 – April 2001
Teacher/Trainer
Daily duties include:
 Adhering to HACCP system and instruction
 Responsible for relating practical and theory aspects of cooking
 Daily work plans regarding class involvement
 Encouraging and coaching course participants in their chosen careers
Dunnes Stores, October 1998 – May 2000
Bakery Manager Douglas Road Cork
Daily duties include:
 Sales report, to maximise sales and budget control
 Daily ordering of the bread dept. and overseeing the running of the dept., establishing and
maintaining set standards.
 Ensuring hygiene systems (H.A.C.C.P) are adhered to
 Compiling staff rosters, Staff Appraisals, coaching staff, staff training
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3.  Education of staff regarding the products and sales the delegation of staff
 Customer Care (dealing with suppliers and the customers) &various training for my team and
myself.
Jurys Hotel, Western Road Cork, April 1991 – August 1998
Pastry Chef
Daily duties include:
 The planning of menu, i.e. For various functions, a la carte, table dote and
 wedding menus
 The ordering of daily produce for the said menu’s
 Training and development of staff
 Quality Control
Education:
2006/8 CIPD Degree
2006 Achieved Training& Development Certification
2005 Achieved IOSH Certification
2003 Achieved HR Diploma
2000 Management of H.A.C.C.P & Implementing H.A.C.C.P
2000 Achieved the 7 modules of the ECDL
1999 Diploma IN Culinary Arts
1998 Bronze medal & Certification of merit, Sugar Craft Assoc.
National Tourism Advanced Courses
1998-1999 Kitchen management
1997-1998 Larder Cork Institute of Technology
1995.1996 Fish & sauces
1994-1995 Pastry
London City & Guilds
1986-1987 709 College of Commerce, Cork
1987-1988 706/1
References available on request
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