Using the Internet to aid in your Collection efforts

2. Online collection techniques are skills and techniques used by collectors on the internet to locate debtors to try and collect a debt. Skip tracing Locating debtors Accepting online or electronic payments Credit reporting

3. Webinars Tele-seminars E-Courses

4. Social networks Twitter Facebook LinkedIn

5. Credit & debit cards Remote checks or demand drafts Paypal Bill Pay ACH

6. All 3 credit bureaus offer: 24/7 online credit reporting Credit reports Detailed information Skip tracing

7. Invoices Debt Verification Dunning notices

8. Instant messages Text messages Commercial vs. Consumer debtors

9. E-learning Skip tracing or locating debtors Accepting debtor payments Researching collection tools Credit reporting Maintaining account information for existing customers Authorized payments

10. Emailing a debtor about a debt Instant messages to a debtor Initiating online payments without specific authorization for EACH payment Faxing a debtor Text messages

11. Utilize social networking sites to find a debtor, get a mailing address or employment information in order to enforce in-house collection efforts. Using database technology to maintain account information of customers to whom you have extended credit.

12. Communicate with a debtor through social networking sites in any way Email a debtor about a debt Instant message a debtor Text a debtor Continue to use electronic methods of communications when you are not getting a response.

13. Being sued Paying fines and penalties Losing credibility as a credible agency or collector

14. Mobile telephones Email Text messages Instant messages

15. Full 120 page February 2009 Federal Trade Commission Workshop report: http://www.ftc.gov/bcp/workshops/debtcollection/dcwr.pdf http://www.accurint.com/ http://www.lexisnexis.com/ http://www.peoplesearch.net/

16. Thank you! Thank you for attending “Online Collection Techniques: Dos & Dont’s” Please email me any time you have a question Be sure to check out my websites, blogs & forums for more information on this topic. www.Credit-and-Collections.com/blog www.MichelleDunn.com