Michael Wu has over 25 years of experience managing complex projects across various industries. He has a proven track record of leading teams, analyzing requirements, and implementing systems on time and under budget. His areas of expertise include project management, business analysis, quality assurance, and software engineering.

1. Michael Wu
Phone: 757-271-2788
Email: wumang02@yahoo.com
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OBJECTIVES
An energetic and versatile professional with 27 years of experience leading complex projects and managing
requirements in variety of industries seeking a dealership position
KEY WORDS
Fortune 500 • Team supervision • Project Management • Retail Credit Card Payment Processing • Business
Analysis • Requirement Management • Process Improvement • Software Engineering • Quality Assurance •
PMP • SDLC • CMM • ISO • FDA • HIPAA
SUMMARY
 25 years of professional experience working in world-class companies such as Motorola and Toyota
 Highly diversified industry experience, including retail, healthcare, insurance, financial service, and
software
 Hands-on experience in managing cross-functional teams to implement business applications on time and
within budget (project duration up to 2 years, budget up to 2.5 million dollars)
 Demonstrated ability of leading various types of complex projects, including implementing new systems,
enhancing legacy systems, and improving company-wide processes
 Proven record of soliciting and analyzing user requirements, translating them into use cases or functional
specifications, and performing quality assurance
 Excellent capability of building consent and communicating technical matters using non-technical terms
KEY ACHIEVEMENTS
2015 Spearheaded and pushed through multiple projects that were stagnant for years due to high
complexity and impact, including Retail Store Cash Office System, Credit Card Payment Reconciliation
System, PeopleSoft, Corporate Audit System, etc. Received excellent customer feedback
2012 Led quality assurance testing to implement Personalized Recovery Oriented Services (PROS) billing for
our biggest customer. Received excellent feedback
2009 Established a new donor identification system by improving multiple legacy systems in LifeNet Health.
Reduced user errors by 80%
2008 Managed a major enhancement of the Call Center system in LifeNet Health, which led the company to
obtain new clients
2003 Established and implemented a System Development Methodology in compliance with Capability
Maturity Model (CMM) level 2 and Project Management Body of Knowledge (PMBOK) in Toyota
Canada. Received excellent feedback from Toyota

2. Michael Wu
Phone: 757-271-2788
Email: wumang02@yahoo.com
Version 7.0 5/18/2015 Page 1 of 3
EMPLOYMENT HISTORY
2013 - 2015 Lead Computer System Analyst
Navy Exchange Service Command
 Supervised a team of 4 System Analysts
 Spearheaded multiple business-critical projects, including world-wide Retail Store Cash Office System, Credit
Card Payment Reconciliation System, PeopleSoft, Corporate Audit System, etc.
 Support daily retail business operations and trouble-shooting
 Lead Business Process Improvement
 Train and mentor staff
2012 - 2013 Software Quality Assurance Manager (Contractor)
Welligent Inc.
 Led comprehensive system testing for major system implementations
 Established an effective, lean, and agile software development and enhancement processes
 Provided daily system support and enhancements
2011 - 2012 Project Manager (Contractor)
Taproot Recruiting
Client: Amerigroup
 Performed comprehensive system testing for the Level II Behavioral Case Authorization features of the
Medicaid provider website
 Performed comprehensive system testing for the Medicaid member website to support corporate business
expansion in multiple states
 Coordinated with subcontractors and multiple internal stakeholders to develop and implement the
Medicaid Mobile ID Card, a smart phone application system. Responsible for establishing project schedules,
soliciting and documenting requirements, writing use cases and functional specifications, creating test
scenarios and test scripts, and performing testing
2006 - 2011 Project Manager
LifeNet Health
 Directed and managed system implementation projects from inception to completion for variety of systems.
Supported Call Center System, Donor Record System, Serology Management System, Finance System,
Manufacturing System, and Facility Equipment Information System
 Performed project management activities, including define scope, perform feasibility study, estimate
resource and budget, assess impact, identify and mitigate risk, create time line, track progress; develop
project documents, control quality, manage scope change, facilitate cross-functional meetings, prepare
status report, present solutions, and manage sub-contractors
 Communicated with project stakeholders from multiple departments on an ongoing basis and manage their
expectations

3. Michael Wu
Phone: 757-271-2788
Email: wumang02@yahoo.com
Version 7.0 5/18/2015 Page 1 of 3
 Solicited user requirements via interviews, questionnaires, surveys, storyboards, and translated them into
use cases, diagrams, and flowcharts
 Analyzed and verified user requirements for completeness, consistency, and feasibility
 Oversaw requirements changes throughout the project life cycle to ensure traceability
 Established and executed test plan and test scripts, performed end-to-end system integration testing and
led User Acceptance Testing
 Created training material and facilitated user training
 Provided guidance to junior staff members
2005 - 2006 Senior Business Analyst (Contractor)
Celerity IT
Clients: Freddie Mac, Friedman Billings Ramsey
 Managed the enhancement of various business application systems, including Market Research Document
Creation System in Friedman Billings Ramsey and Mortgage Pricing Verification System in Freddie Mac
 Communicated between multiple business stakeholders and IT departments to gather, document, and
 prioritize requirements, create test scripts, and perform system testing
 Created training materials and facilitated user training
2004 - 2005 Senior Business Analyst (Contractor)
Vision Technology
Client: T. Rowe Price
 Managed the enhancement of the web-based mutual fund and brokerage system with millions of users
 Oversaw all change requests, communicated between IT and business units, and ensured changes were
made on time and within budget
2002 - 2004 Team Lead / Senior Business Analyst (Contractor)
PROCOM
Client: Toyota Canada
 Established, implemented, and institutionalized a System Development Methodology in compliance with
the CMM level 2 requirements and Project Management Body of Knowledge (PMBOK)
 Implemented a web-based project work flow management system to guide project teams to comply with
the newly established System Development Methodology
 Established 5 new vehicle demonstration facilities (show rooms) in 5 cities across Canada
1999 - 2001 Project Lead
Cedara Software
 Established and implemented a company-wide Software Development Methodology that met organizational
unique needs and complied with the CMM level 2

4. Michael Wu
Phone: 757-271-2788
Email: wumang02@yahoo.com
Version 7.0 5/18/2015 Page 1 of 3
1994 - 1999 Software Quality Assurance Manager, Application Analyst
Motorola
 Supervised Software Quality Assurance Group. Standardized a unified and agile software
Development processes in Motorola IT departments in China, Singapore, Australia, and New Zealand. All 4 IT
departments passed rigorous audits and obtained CMM level 3 certificate
 Maintained and supported UNIX-based Manufacturing and Distribution Systems
1988 - 1994 Senior Application Programmer
Jiangsu Provincial Hospital
Developed, implemented, and supported a Hospital Management Information Systems
EDUCATION & TRAINING
1988 Bachelor of Computer Science, Southeast University, China
1994 - 1995 Extensive advanced project management trainings
Extensive Software Engineering trainings
1998 - 1999 CMM Auditor training
Career Development and Leadership Program