Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Ähnlich wie Reno Direct 2009 Customer Relationship Managment Presentation
Ähnlich wie Reno Direct 2009 Customer Relationship Managment Presentation (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Reno Direct 2009 Customer Relationship Managment Presentation
- 1. Huntsville 2009 CRM Showcase - June 2, 2009
- 2. City of Reno – Huntsville 2009 CRM Showcase 214,853 population (2008 est.) $405,792 customer service budget $427.6 annual budget (FY2008/09) Community Profile
- 4. Management Philosophy and Culture City of Reno – Huntsville 2009 CRM Showcase
- 14. City of Reno – Huntsville 2009 CRM Showcase 14,536 service requests 38,000 communication occurrences
- 15. 78% of citizens satisfied with our RESPONSIVENESS City of Reno – Huntsville 2009 CRM Showcase
- 16. City of Reno – Huntsville 2009 CRM Showcase 31% reduction in department’s INITIAL RESPONSE 74% faster COMPLETION TIME as compared to 2006
- 17. Average Service Requests Per Day City of Reno – Huntsville 2009 CRM Showcase
- 18. City of Reno – Huntsville 2009 CRM Showcase Graffiti Removal – 2,238 Abandoned Vehicles – 1,876 Illegal Parking – 1,473 Code Enforcement Debris Private Property – 384 Code Enforcement Undefined – 400 Top 5 Service Requests
- 19. City of Reno – Huntsville 2009 CRM Showcase Ward 3 – 27.6% Ward 1 – 22.3% Ward 5 – 17.9% Ward 4 – 17.8% Ward 2 – 14.3% Service Requests by Ward
- 20. It’s really about customer service… City of Reno – Huntsville 2009 CRM Showcase Source: www.simpletruths.com
Hinweis der Redaktion
- <