MetricNet's "Cause and Effect - What You Need to Know About Desktop Support KPIs" presentation was delivered on Thursday, April 18th, to a standing room only crowd at the HDI Service and Support Conference!
Viewers will learn how the various desktop support KPIs affect each other. Using industry-wide benchmarking data, this presentation will illustrate how the various KPI’s are interrelated and interconnected.
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Free Desktop Support Training Series | What You Need to Know About Desktop Support KPIs
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Cause and Effect
What You Need to Know About Desktop Support KPI’s
Session #408: April 18, 2013 Jeff Rumburg, Managing Partner, MetricNet LLC
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Observations From 25 Years of Desktop Support Data
More than 900 Desktop Support Benchmarks
Global Database
25+ Key Performance Indicators
Nearly 60 Industry Best Practices
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Thank You!
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Session #408: April 18, 2013 Jeff Rumburg, Managing Partner, MetricNet LLC