1. Melcia D’Souza
778-929-0931
melcia.dsouza@gmail.com
OBJECTIVE
To obtain an exciting position where I can grow and develop
HIGHLIGHTS & SKILLS
Customer Service & Reception
• Significantly and frequently excelled in my Secret Shopper Experience for product codes
customer service points and raising the most money for charity
• Adeptly managed the front desk reception at Pathways Clubhouse where I multitasked between a
7-line multiline telephone, transferring calls, taking messages, friendly greeting and directing of
visitors and members, responding to requests, while recording daily attendance of members
Computer
• Competently worked with Microsoft Word, Publisher, Powerpoint and Excel to complete school
projects as well as volunteering at Pathways Clubhouse for data entry, writing reports and
articles in Newsletters, designing posters and creating superb presentations
Leadership & Training
• Successfully organized large group event
• Independently led and coached a small group facilitation
• Confidently taught an ESL course
Teamwork
• Resourcefully worked with team members to maintain shorter grocery cues
Time Management
• Skillfully multitasked between shelving, shelf-reading, doing pickups and discharging items
• Thoroughly cleaned several blocks of businesses in 1 1/2 hours for a 2-hour job for my Janitorial
Position
Art
• Creatively designed posters using Microsoft Publisher and by hand such as the "What are you
grateful for? brick wall
• Innovatively redesigned the YAP (Young Adult Program) Display Board
Writing
• Profoundly wrote articles for various newsletters (Using Microsoft Word) such as the "Good
News", "The Lantern" and the "Housing Newsletter" at Pathways Clubhouse
• Wrote my memoir
Speaking
• Vivaciously presented my memoir to an audience of about 200 people
2. EDUCATION
Kwantlen Polytechnic University
Business Management Diploma Aug 2005
Additional courses after 2005:
Professional Bus. Communications (B) Advanced Organizational Behaviour (B) Business Ethics (A-)
Human Resources Management (B-) Production and Operations Management (B)
Creativity & Innovation (A) Entrepreneurial Finance (A-)
Business Strategy (B) Business Leadership (A-)
ENTR Mgmt. for Serv.Companies (B+) Introduction to Psyc: Basic Processes (A)
Principles of Accounting II (B+) Human Relations in Organizations (A+)
Employment Law (B-) Recruitment and Selection (B-)
Employee Development & Coaching (B) Intermediate French II (A-)
Introduction to Psyc: Areas and Application (A+)
Additional Training & Certificates
Sharing Stories
• 8 week workshop on writing our memoirs
Food Safe Level 1
• Studied safe cooking/ cooling temperatures, kitchen pest control, cooling food methods; obtained
94% and passed
EMPLOYMENT HISTORY
KITCHEN CLEANER, Richmond Food Bank, Richmond, BC Sep 2015-Present
DONATION COLLECTOR (KETTLE), Salvation Army, Richmond, BC Nov 2014-Dec 2014
JANITOR, Richmond Holdings (Pathways Clubhouse, Richmond, BC Sep 2013-Jun 2014
CASHIER, Canada Safeway, Richmond, BC Aug 2010-Apr 2012
VOLUNTEER HISTORY
CLEANING ASSISTANT, Richmond Mental Health Child & Adolescent Centre, Richmond, BC May 2015-
Aug 2015
TEACHING ASSISTANT (Grade 6 Students), St. Paul's Church, Richmond, BC Sep 2014- Jun 2015
GENERAL VOLUNTEER, Pathways Clubhouse, Richmond,
ORGANIZER OF GOOD FRIDAY RETREAT, St. Paul's Church, Richmond,
BC Mar 2013- Apr 2013
Mar 2014-Apr 2014
FAITH STUDY LEADER, Catholic Christian Outreach, Richmond, BC Jul 2012- Aug 2012
INTERESTS & HOBBIES
• painting, walking, kayaking, team sports
REFERENCES
Available upon request