SlideShare ist ein Scribd-Unternehmen logo

3 Things You Can Do RIGHT NOW to Grow Your Facebook Fan Page

•Als PPT, PDF herunterladen•
•
Melanie Nelson
Melanie Nelson

Discover how setting the right goals and asking the right questions can boost your Facebook engagement and establish you as an authority in your niche. Melanie explains how to take your Facebook fan page from meh to amazing with a few tweaks to your status updates and tracking efforts.

TechnologieSport
1 von 20
3 Things You Can Do RIGHT NOW to Grow Your Facebook Fan Page @chilihead / #BlissdomFB http://fb.com/SocialMediaBasics101 http://pinterest.com/MelanieNelson
 
What are the 3 Things? ,[object Object],[object Object],[object Object]
 
 
 
 
S M A R T
Solve Educate Entertain
 
 
How do you feel about allowance? Do your kids get an allowance? How old were they when they started getting an allowance? What chores do they have to do to earn the allowance? How do you feel about allowance? Do you give your kids allowance? How old were your kids when you started giving them an allowance? What do your kids have to do to earn an allowance?
 
 
 
 
 
 
Editorial Calendar Bit.ly Links
What are the 3 Things? ,[object Object],[object Object],[object Object]

Empfohlen

Social Media Check Up by GreenRope
Social Media Check Up by GreenRopeSocial Media Check Up by GreenRope
Social Media Check Up by GreenRopeGreenRope
 
Brent Csutoras
Brent Csutoras Brent Csutoras
Brent Csutoras Search Engine Journal
 
Power & Influence - Twitter
Power & Influence - TwitterPower & Influence - Twitter
Power & Influence - TwitterGina Carr, MBA
 
Why does the number of Fans & Followers matter ?
Why does the number of Fans & Followers matter ?Why does the number of Fans & Followers matter ?
Why does the number of Fans & Followers matter ?Real-Time OutSource
 
Metrics Maze Case study
Metrics Maze Case studyMetrics Maze Case study
Metrics Maze Case studyHMurphy11
 
An Introduction to Twitter
An Introduction to TwitterAn Introduction to Twitter
An Introduction to TwitterWill Humphrey
 
Content Marketing Master Class - Daniel Lemin, Convince and Convert
Content Marketing Master Class - Daniel Lemin, Convince and ConvertContent Marketing Master Class - Daniel Lemin, Convince and Convert
Content Marketing Master Class - Daniel Lemin, Convince and ConvertDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Become A LinkedIn Time Management Pro
Become A LinkedIn Time Management ProBecome A LinkedIn Time Management Pro
Become A LinkedIn Time Management ProRalph Ruckman
 

Empfohlen

Social Media Check Up by GreenRope
Social Media Check Up by GreenRopeSocial Media Check Up by GreenRope
Social Media Check Up by GreenRopeGreenRope
 
Brent Csutoras
Brent Csutoras Brent Csutoras
Brent Csutoras Search Engine Journal
 
Power & Influence - Twitter
Power & Influence - TwitterPower & Influence - Twitter
Power & Influence - TwitterGina Carr, MBA
 
Why does the number of Fans & Followers matter ?
Why does the number of Fans & Followers matter ?Why does the number of Fans & Followers matter ?
Why does the number of Fans & Followers matter ?Real-Time OutSource
 
Metrics Maze Case study
Metrics Maze Case studyMetrics Maze Case study
Metrics Maze Case studyHMurphy11
 
An Introduction to Twitter
An Introduction to TwitterAn Introduction to Twitter
An Introduction to TwitterWill Humphrey
 
Content Marketing Master Class - Daniel Lemin, Convince and Convert
Content Marketing Master Class - Daniel Lemin, Convince and ConvertContent Marketing Master Class - Daniel Lemin, Convince and Convert
Content Marketing Master Class - Daniel Lemin, Convince and ConvertDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Become A LinkedIn Time Management Pro
Become A LinkedIn Time Management ProBecome A LinkedIn Time Management Pro
Become A LinkedIn Time Management ProRalph Ruckman
 
Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement Real-Time OutSource
 
Big PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit BudgetBig PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit Budget5W Public Relations/5WPR
 
B2 B Sales
B2 B SalesB2 B Sales
B2 B SalesThirupathi King
 
Social Media Notes
Social Media NotesSocial Media Notes
Social Media NotesUnited Way of Porter County
 
Why did they just leave us?!?!
Why did they just leave us?!?!Why did they just leave us?!?!
Why did they just leave us?!?!David Tyler
 
Twitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your eventsTwitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your eventsswissnex San Francisco
 
How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)introtodigital
 
Social media
Social mediaSocial media
Social mediabwellington
 
Bounce Report
Bounce ReportBounce Report
Bounce ReportHannon Digital
 
Welcome to social media tips
Welcome to social media tipsWelcome to social media tips
Welcome to social media tipsScott Prince
 
7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing Plan7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing PlanAliza Sherman
 
3 keys for managing emotional conversations
3 keys for managing emotional conversations3 keys for managing emotional conversations
3 keys for managing emotional conversationsgranthony
 
The absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitterThe absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitterSUVAANCE
 
Maximizing your Social Media Tips
Maximizing your Social Media TipsMaximizing your Social Media Tips
Maximizing your Social Media TipsMandy Jenkins
 
Social Media for News Brands
Social Media for News BrandsSocial Media for News Brands
Social Media for News BrandsMandy Jenkins
 
Social media top 5
Social media top 5Social media top 5
Social media top 5David Hochman
 
Social Selling is all about Building Equity
Social Selling is all about Building Equity Social Selling is all about Building Equity
Social Selling is all about Building Equity Real-Time OutSource
 
3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get Responses3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get ResponsesAlex Berman
 
Miles irce 2013
Miles irce 2013Miles irce 2013
Miles irce 2013Jason Miles
 
#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash Session#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash SessionJennifer Keegin
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 

Weitere ähnliche Inhalte

Was ist angesagt?

Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement Real-Time OutSource
 
Big PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit BudgetBig PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit Budget5W Public Relations/5WPR
 
Why did they just leave us?!?!
Why did they just leave us?!?!Why did they just leave us?!?!
Why did they just leave us?!?!David Tyler
 
Twitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your eventsTwitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your eventsswissnex San Francisco
 
How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)introtodigital
 
Welcome to social media tips
Welcome to social media tipsWelcome to social media tips
Welcome to social media tipsScott Prince
 
7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing Plan7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing PlanAliza Sherman
 
3 keys for managing emotional conversations
3 keys for managing emotional conversations3 keys for managing emotional conversations
3 keys for managing emotional conversationsgranthony
 
The absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitterThe absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitterSUVAANCE
 
Maximizing your Social Media Tips
Maximizing your Social Media TipsMaximizing your Social Media Tips
Maximizing your Social Media TipsMandy Jenkins
 
Social Media for News Brands
Social Media for News BrandsSocial Media for News Brands
Social Media for News BrandsMandy Jenkins
 
Social Selling is all about Building Equity
Social Selling is all about Building Equity Social Selling is all about Building Equity
Social Selling is all about Building Equity Real-Time OutSource
 
3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get Responses3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get ResponsesAlex Berman
 
#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash Session#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash SessionJennifer Keegin
 

Was ist angesagt? (20)

Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement Why Brands are Losing at Social Engagement
Why Brands are Losing at Social Engagement
 
Big PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit BudgetBig PR Results from the Smallest Nonprofit Budget
Big PR Results from the Smallest Nonprofit Budget
 
B2 B Sales
B2 B SalesB2 B Sales
B2 B Sales
 
Social Media Notes
Social Media NotesSocial Media Notes
Social Media Notes
 
Why did they just leave us?!?!
Why did they just leave us?!?!Why did they just leave us?!?!
Why did they just leave us?!?!
 
Twitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your eventsTwitter 101 - Using Twitter to promote your events
Twitter 101 - Using Twitter to promote your events
 
How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)How to increase your instagram engagement (cm)
How to increase your instagram engagement (cm)
 
Social media
Social mediaSocial media
Social media
 
Bounce Report
Bounce ReportBounce Report
Bounce Report
 
Welcome to social media tips
Welcome to social media tipsWelcome to social media tips
Welcome to social media tips
 
7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing Plan7 Steps to a Social Media Marketing Plan
7 Steps to a Social Media Marketing Plan
 
3 keys for managing emotional conversations
3 keys for managing emotional conversations3 keys for managing emotional conversations
3 keys for managing emotional conversations
 
The absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitterThe absolute beginner's guide to grow followers in twitter
The absolute beginner's guide to grow followers in twitter
 
Maximizing your Social Media Tips
Maximizing your Social Media TipsMaximizing your Social Media Tips
Maximizing your Social Media Tips
 
Social Media for News Brands
Social Media for News BrandsSocial Media for News Brands
Social Media for News Brands
 
Social media top 5
Social media top 5Social media top 5
Social media top 5
 
Social Selling is all about Building Equity
Social Selling is all about Building Equity Social Selling is all about Building Equity
Social Selling is all about Building Equity
 
3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get Responses3 Email Followup Strategies That Actually Get Responses
3 Email Followup Strategies That Actually Get Responses
 
Miles irce 2013
Miles irce 2013Miles irce 2013
Miles irce 2013
 
#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash Session#ACUI15 Social Media Assessment Flash Session
#ACUI15 Social Media Assessment Flash Session
 

Kürzlich hochgeladen

Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘RTylerCroy
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEarley Information Science
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Igalia
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Miguel Araújo
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure servicePooja Nehwal
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024Rafal Los
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationMichael W. Hawkins
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024Results
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Paola De la Torre
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonetsnaman860154
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsRoshan Dwivedi
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptxHampshireHUG
 

Kürzlich hochgeladen (20)

Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptxEIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 ✓Call Girls In Kalyan ( Mumbai ) secure service
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024A Call to Action for Generative AI in 2024
A Call to Action for Generative AI in 2024
 
Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101Salesforce Community Group Quito, Salesforce 101
Salesforce Community Group Quito, Salesforce 101
 
How to convert PDF to text with Nanonets
How to convert PDF to text with NanonetsHow to convert PDF to text with Nanonets
How to convert PDF to text with Nanonets
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
 

3 Things You Can Do RIGHT NOW to Grow Your Facebook Fan Page

  • 1. 3 Things You Can Do RIGHT NOW to Grow Your Facebook Fan Page @chilihead / #BlissdomFB http://fb.com/SocialMediaBasics101 http://pinterest.com/MelanieNelson
  • 2.  
  • 3.
  • 4.  
  • 5.  
  • 6.  
  • 7.  
  • 8. S M A R T
  • 10.  
  • 11.  
  • 12. How do you feel about allowance? Do your kids get an allowance? How old were they when they started getting an allowance? What chores do they have to do to earn the allowance? How do you feel about allowance? Do you give your kids allowance? How old were your kids when you started giving them an allowance? What do your kids have to do to earn an allowance?
  • 13.  
  • 14.  
  • 15.  
  • 16.  
  • 17.  
  • 18.  
  • 20.