Florence, otherwise known as ‘Flo’ brings Telehealth to any patient with a mobile phone. Florence is a web application and texting service which enables patients to text in their vital statistics using their own mobile phone. The system helps clinicians develop innovative and practical ways to help patients help themselves.

1. Telehealth App
Helping patients to manage their own conditions

2. Who runs Florence?
Florence was built by Mediaburst in collaboration with
Stoke On Trent CCG.
Mediaburst run four SMS products, have over 20 years of SMS
experience and sent over 101 million text messages in 2015.
Established in 2000, Mediaburst form a vital link between mobile
networks and businesses wanting to communicate via text message.

3. What is Florence?
Florence, otherwise known as ‘Flo’ brings Telehealth
to any patient with a mobile phone.
Florence is a web application and texting service which enables
patients to text in their vital statistics using their own mobile phone.
The system helps clinicians develop innovative and
practical ways to help patients help themselves.

4. View Readings on Charts
Clinicians manage patients
from the simple web
interface. Florence presents
all of the readings on
easy-to-read charts.
Get Important Alerts
Clinicians can set Florence
to alert them with an email
or text when patient
readings don't look right
or show worrying trends.
Collect Patient Readings
Florence reminds patients
to take their own readings.
They use their own mobile
phone from the comfort
of their own home.

5. Administrators can…
 Add clinicians and other
administrators onto the system
 View user groups
 View statistics on sent messages
and messages remaining
 View statistics on clinicians,
patients, texts and groups.

6. Clinicians can…
 Add patients
 Create protocols
 Set patients up on protocols
 Edit a protocol’s administrators
 View patient readings
 Set and receive alerts
 Send personalised text
messages to patients.

8. Benefits for patients
 Many have reported feeling like they’ve been given
their freedom back and have more confidence.
 They are more involved in their own healthcare.
 It’s easy to use – all they need is a mobile phone!

9. How Florence is already helping
Cutting down ‘Did Not Attend’ Rates
Nottingham’s Child and Adolescent Psychiatry ADHD Clinic
have used Florence to cut down DNA rates from 55% to 0%

10. How Florence is already helping
Reducing NHS costs
Over 12 million GP appointments are missed each year in the
UK, costing the NHS in excess of £162 million per year

11. How Florence is already helping
Improving patients’ lives
Erin was diagnosed with Diabetes four years ago and after using Florence for six
weeks she reduced her long-term blood glucose by a third and her risk of
kidney, cardiovascular and eye problems by 60%.
Chris is a heart failure patient and he says, within using Florence for six weeks it
had become a part of his life. He is now able to manage his own care, resulting in
less face-to-face time with his Clinician, meaning less time off work.

13. Florence has helped one COPD patient reduce their appointments
by 71% in the first 12 months of using the system

14. Florence is already being used for…
 Appointment reminders
 Asthma
 Blood Glucose
 COPD
 Diabetes
 Hypertension
 Medication Reminders
 Mental Health Issues
 Pulse Rate
 Weight Management

15. Florence’s customers
Nottinghamshire Healthcare NHS
Foundation Trust
North Derbyshire Clinical
Commissioning Group
Sunderland Clinical
Commissioning Group
NHS Lanarkshire
Newcastle upon Tyne Hospitals
NHS Foundation Trust
Coastal Medical Group
South Tyneside NHS Foundation Trust
Shropshire Community Health NHS Trust
North Staffordshire Clinical
Commissioning Group
Sandwell and West Birmingham
Hospitals NHS Trust
Hywel Dda University Health Board

16. Play video at: www.health.org.uk/flo

17. www.getflorence.co.uk
hello@mediaburst.co.uk
0161 359 3100
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