Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Physician%2BPractices/For%2BHospitals/Horizon%2BPractice%2BPlus.html

1. Case Study
At a Glance
Mankato Clinic
Organization
Improves Staff Productivity and Reimbursements
Mankato Clinic Mankato Clinic is a multispecialty, “Mankato Clinic has a staff of 70
Mankato, Minn. independent group practice based in our business office, and when
– Multispecialty clinic in Mankato, Minn. The practice our practice management system
with 120 physicians, includes an urgent care clinic, isn’t available, everything stops,”
physician assistants, a burgeoning imaging center explains Bob Norman, Mankato
nurse practitioners and 120 providers delivering care Clinic’s director of information
and nurses at eight locations across an technology. “We couldn’t afford
– Eight locations spanning 80-mile radius. For more than any system downtime as we
an 80-mile radius 30 years, Mankato Clinic has used brought up our new facilities.”
Horizon Practice PlusTM, a practice
– 47,000 claims transactions management system from Answers
per month McKesson, for critical support — When Mankato Clinic selected
from scheduling appointments Horizon Practice Plus more than
Solution Spotlight and registering patients to posting 30 years ago, the organization had
– Horizon Practice PlusTM charges and collecting payments. only one clinic and 27 providers.
As a result, revenue management To fuel growth, the organization
for this expansive enterprise leveraged the long-term value
Critical Issues has been relatively seamless. of Horizon Practice Plus. As the
– Accommodate growth practice has evolved over the years,
Today, Mankato Clinic processes so has McKesson’s solution.
– Manage reimbursements 47,000 claim transactions per
month, which far surpasses “Payor regulations change so
Results financial industry benchmarks. rapidly, but Horizon Practice Plus
Additionally, denial rates are gives us the capability to keep up,”
– Managed new practice needs below 7%, accounts receivable
with existing financial system explains Debra Addis, Mankato
(A/R) days are at 50, and insurance Clinic’s director of revenue
– Attained a denial rate A/R more than 90 days is a management. “Just a year ago,
below 7% mere 3%. billing with an NPI (national
– Realized A/R days of 50 provider identifier) was an
Challenges enormous and painful undertaking
– Attained a 3% rate on
insurance A/R greater When management at Mankato nationwide; however, we felt very
than 90 days Clinic decided to expand patient little impact because McKesson’s
services to include a convenience system was right on top of the
care clinic and an imaging center, changes and took away our fear.”
they recognized that the growth
would put added pressure on NPI, in fact, is the heart of Horizon
managing the revenue cycle Practice Plus and its ability to ensure
process. To ensure success, the that accurate patient data and
existing practice management business management are available
system needed to be in place for across locations. All Mankato Clinic
the new services from day one.

2. Case Study
“We’ve been able to mold facilities can share patient The answers were already in place
registration data, demographics, when Mankato Clinic’s new
Horizon Practice Plus and insurance information and physician convenience care clinic was ready
all of its robust functionality demographics. This common data to go live in October 2007.
storage reduces data redundancy Because of the integrated practice
to fit our practice style, and data maintenance while management system, the practice
increasing data accuracy and didn’t have to worry about
save time and improve ensuring a longitudinal patient system downtime to build patient
reimbursements.” record across care settings. demographics or billing codes.
Likewise, when Mankato Clinic’s
The system’s workflow management new imaging center went live in
tools simplify insurance processing September 2008 on Horizon Medical
Bob Norman and maximize cash flow by ImagingTM, a picture archiving and
Director of Information managing third-party payor communication system (PACS) from
payments through online worklists McKesson, Horizon Practice Plus
Technology instead of paper reports. Integrated was there to provide integrated
electronic connectivity to scheduling, registration and
Mankato Clinic McKesson’s claims clearinghouse reimbursement.
also means faster reimbursements
for the health system. Worklists Results
assist with follow-up for claims Horizon Practice Plus has enhanced
as well as credit and collection, the financial productivity at
and flexible online reporting tools Mankato Clinic. The practice
are only a keystroke away. processes 47,000 claims transactions
per month and far surpasses
In addition to increased efficiency, industry benchmarks. Denial rates
rapid and reliable support from are below 7%, A/R days are at 50,
McKesson has made Horizon and insurance A/R more than 90
Practice Plus a tool that staff always days is at 3%.
has on hand at Mankato Clinic.
“Every practice wants to be able to
“We use McKesson as our customize the system to please
benchmark for what we expect for physicians,” Norman reports.
customer service and support,” “We’ve been able to mold Horizon
relays Norman. “If we have an issue, Practice Plus and all of its robust
we get an answer the same day.” functionality to fit our practice style,
save staff time and improve
reimbursements.”
McKesson Provider Technologies
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5995 Windward Parkway Imaging and Horizon Practice Plus are trademarks of McKesson Information Solutions LLC. All other product
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companies. PRT372-11/08
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