McKenney’s, inc. ServiceShield is a value-added facility assurance program — featuring customized, dedicated service and support — to extend the lifecycles for your choice of mechanical systems, automated controls and more. For more info visit http://www.mckenneys.com.

1. integrated
facility
services
&support

2. COMPREHENSIVE,
TAILORED PROTECTION
As a building owner/operator, you know that improving building systems reliability,
providing greater occupant comfort and security, and prolonging equipment life are
high priorities. Now you can achieve them with ServiceShieldTM, a comprehensive
and custom-configured facility assurance program.
Unlike many traditional offerings, ServiceShield lets you choose which services
you want covered. McKenney’s will develop and implement a tailored offering that
fits your specific needs—from individual services to on-going support for your
entire facility. You’ll receive personalized, 24/7 priority response by a dedicated
ServiceShield team, one-call support for a wide range of systems and consistent
communication from a trusted partner.
A dynamic “shield”
to guard your investment
Seamless integration of your building systems streamlines workflow, expedites
delivery and minimizes costs. McKenney’s has more than 60 years of expertise with
full-service capabilities to foster more reliable, flexible and sustainable environments
at incredible value. ServiceShield is your access point to all of these powerful
benefits. Our experienced team of professionals and tradespeople offer extensive
system infrastructure competencies to help facilitate faster, more responsive service
for every site and engagement.
McKenney’s ServiceShield Experienced
is a value-added facility professional
assurance program — support
Our tailored ServiceShield
featuring customized, program is designed to resolve
dedicated service and every challenge presented by
your facility’s mechanical and
support — to extend the control systems. From on-going
maintenance to periodic service
lifecycles for your choice and inspections, McKenney’s will
provide a specific facility assurance
of mechanical systems, agreement to meet your needs
automated controls and more. and back it with a proven, experi-
enced team of professionals.

3. Retrocommissioning (RCx)Assurance
ServiceShield Facility
A spectrum of services
Every building is different. So is every customer. That’s why McKenney’s
will work with you to identify your goals and to develop a customized
plan to reach them. Our ServiceShield program is the approach
we use to help ensure peak performance and optimal
protection. It allows us to deliver HVAC service,
plumbing service, BMS (DDC) ­ ontrols
c
service and security services
to meet your requirements
TM
without taxing
your resources.
24/7 one-call support. ServiceShield
customers receive priority service at a moment’s notice—
when you need it most—to resolve every issue quickly in
one call and to ensure your building is running at optimal efficiency.
Responsible, dedicated support teams. From factory-
trained, certified primary and secondary technicians to a knowledgeable account
manager to a reliable administrator, the McKenney’s team comprises specialized
experts who partner with you regularly. Expect the same names, the same faces
and the same level of expertise every time.
Field operations. With years of industry experience and a knowledgeable
source for technical support, our field operations guide is your contact for the best
resources McKenney’s has to offer.
Facility assurance coach. One of our experts will support your engineer-
ing team and offer industry-leading and system-specific knowledge to ensure peak
performance for your systems.
The choice is yours
Because we want to find the ideal plan for your building and for your organization,
the ServiceShield program offers both preferred and guaranteed facility assurance
agreements (with or without parts coverage). Each can be enhanced with optional
services, including:
Operator coaching. McKenney’s will assist your facility’s personnel to be
more proficient and self-sufficient on day-to-day operations, minor diagnostics and
maintenance for all systems.

4. Web-based maintenance
­management. Cloud-based work order
management tools let users access all site
maintenance activities immediately. They
streamline the work order process—including
request generation, tracking and reporting—for cost-saving convenience.
Critical system monitoring. Partnered with Diebold®, the industry’s global site
security and monitoring leader, McKenney’s will provide superior 24/7 remote management.
ENERGY STAR® certifications. A comprehensive onsite analysis helps you achieve
ENERGY STAR recognition.
Services that work
Choose McKenney’s ServiceShield program to meet your critical objectives. We’ll manage your
service, repair and maintenance needs so you don’t have to—allowing you to concentrate more
on other business priorities. With McKenney’s, you can:

Increase energy efficiencies

Improve systems reliability

Enhance emergency response
 educe repair costs
R
 rovide better security
P
 eet regulatory compliance requirements
M

Enhance indoor air quality
McKenney’s ServiceShield
Integrated Systems-Based Facility Maintenance
Get peace of mind today for all of your service, maintenance and repair needs
with McKenney’s ServiceShield. Contact us today and work with our team to choose
the customized facility assurance agreement that’s right for you.
404-624-8600 704-357-1616
serviceshieldatl@mckenneys.com serviceshieldcar@mckenneys.com
1056 Moreland Industrial Boulevard 3601 Performance Road
Atlanta, Georgia 30316 Charlotte, North Carolina 28214
McKenney’s Building Services Division • www.mckenneys.com
© 2012 McKenney’s, Inc., Atlanta, Georgia. All rights reserved. Printed in the U.S.A.
McKenney’s, Inc. and the McKenney’s, Inc. logo are registered trade­ arks of
m
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