MRC has formulated a well-established plan for working with your customers and increasing your revenue stream. We can adapt to our clients needs, work in any industry and have a great history or success.

1. Maintenance Reseller Corporation
400 West Cummings Park, Suite 4450, Woburn, MA 01801
Matt Hoyt
Mhoyt@MRCpartner.com
(800) 655-6135 *136

2. About MRC
• Delivering exceptional results for over 15 years
• Maintenance reseller and software sales
• Agile organization that highly customizes
programs and services
• Highly skilled sales professionals,
all personal in-house
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3. Maintenance Reseller Corporation
Vision
To create superior programs resulting in maximum revenue,
customer satisfaction, and increased market share.
Strategies Core Competencies
• Programs designed • Customer focused
specifically for your • Highly customizable
needs programs
• Constant added value • Ability to respond and react
improvement quickly
• Leveraging our strengths
into new products and
services
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4. Maintenance Reseller Corporation
MRC Approach
Service Realization Process
Plan Development
Customer Contact
Align Service Levels
Propose Options
Negotiate Terms
Execute Agreement
Customer Interface, Monitoring, Reporting
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5. Key Contact Components
Content Development First Contact Gather Information
Understand Customer contact Understand
current plans Identify customer priorities
Identify contacts needs Establish funding
Identify required React professionally resources
information Grow relationship
Propose Options
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6. Why MRC ?
Features Benefits
Results well above industry Greater revenue, higher market penetration
average
Thorough product knowledge Effective customer interaction, higher customer
satisfaction
True partner relationship – Creation of highly effective programs, constant
Added value recommendations analytical improvement
Real-time Account Information Partners can understand in real time the status of
their renewal business via on-line inquiry or report
generation
Customized Landing Page Integrate the MRC web page in your web page to
offer customers automatic renewals
Pricing Options Options to accommodate your business;
contingency based, full partner, customized
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