1. MARY ELIZABETH HARTBARGER
14702 Ducktan Loop Gainesville, VA 20155 | 703.881.1985 | maryhartbarger@gmail.com
Accomplished administrativeassistant with expertisein client communications, producing, coordinating, and facilitating
corporatecommunicationsto establish client relationshipsand promoteinternal businessaffairs. Demonstratesexcellent
communication and organizationalskillsaswell asadvanced multi-tasking abilitiesand pro-activity to follow and
recommend management initiatives. Excelsin working autonomousroles, independently managingprojectsfrom
initializationto completion. Dedicated and loyal with adetailoriented workethic and superb customer serviceskills.
OBJECTIVE
Seeking achallenging and engaging rolethat will expandand improvemy existingskillset in an environment that allows
for professional growth.
SKILLS PROFILE
- 10 yearsexperienceof CommunicationsProductionManagement and BusinessDevelopment
- 10 yearsexperienceworking inconfidential and secureenvironments, with an activeSecret Clearance
- 15 years of customer/client services experience
- Extensiveexperiencemanaging and working withteams
- Adept at translating theneedsofothers
- Technical Proficiency in Microsoft Outlookand Officesystems, AdobeAcrobat
- Practical knowledgeofgraphic designand Photoshop
- Quicklearner in technology with adesireto learn more
KEY ACHIEVEMENTS
- ANSR ExcellenceTeam Award 2nd Quarter 2014;4th Quarter 2012; 4th Quarter 2010
- Managed physical production of amulti-milliondollarcontractawarded toANSR
- Member in good standing ofToast Masters
- Developed processesto independently managedocumentproduction
EDUCATION
- BaltimoreInternational College, BaltimoreMD
Associatein Applied Science: Baking andPastries
August 2000 –May 2002
- Northern VirginiaCommunity College
OnlineMS Word andExcel Proficiency Courses
September –December 2008
- MeadeSenior High School, Fort MeadeMD
High School DiplomawithCertificate of Merit
August 1996 –May 2000
EMPLOYMENT HISTORY
Analytic Services, Inc.
Administrative Assistant Customer Services 2
Falls Church, VA
February 2005 - Current
Independently managephysical production ofall Client Servicescommunicationsfor proposals, training programs, and
presentations. Primary responsibilities includemanagement of:
- Communicationsproduction: duplicating,binding, andconverting high volumepaper documents, complex
digital video files, and other media.
- Videography processfor conferencesand training sessions: setup, taping, uploadingand convertingfiles, and
high volumeproduction ofDVDsfordistribution.
- Developing E-libraries: Scanning confidentialfilesand converting thefilesto searchablelibraries
- Client services: answering client inquiriesby phoneand email, updating clientson projects, andassisting with
businessdevelopment opportunities.

2. - Scheduling: Maintaining and organizing the schedulefordeliverablesand printed goods; often with tight
deadlinesand quickturn around
- Quality Assurance: Laminatingtechnicalmaterials, manuals, and other publications, includinglargeposters
used to advertiseand support Departmentof Homeland Security and Department ofDefenseConferences
- Operating and maintaining high-volumepaperfolding machines, cutting, drilling,and documentbinding
equipment of all types
- Operating and maintaining high-volumecopier equipment,ensuring quality output ofpaper documents, aswell
as transparencies, binder tabs, and document covers.
- Printing businesscards, desknotepads, and other clericaland administrativeitemsforANSER personnel
- Variousadministrativetasksasneeded: travel preparation, diary management, meetingorganization, etc.
PetsMart
Equine Department and Front End Manager
Manassas, VA
December 2003 –February 2005
Managed staff for bothEquineDepartmentManager andFront End Customer Services. Primary dutiesincluded:
Supervised up to six employeesdaily; dutiesincluded:
- Supervision of up to sixemployeesdaily: assigning tasks, management of all customer serviceactions
- Management of storeoperations: closing thestoreeach evening, closing out and counting down cash drawers,
end of day inventory checks, and quality control of closing staff
- Promoted to EquineDepartment Managerand FrontEnd Manager six monthsafter originally beinghired asa
lead cashier.
Dominion Saddlery
Shift Manager and Lead Cashier
Crofton, MD
April 2000 –September 2003
Management and customer serviceforhigh-end saddler andequinesuppliesstore. Primary dutiesinclude:
- Maintaining daily openingand closing operations
- Inventory control andorderingmerchandisefor thestore
- Managed weekly delivery, stocking, and display of merchandise
- Assisted thestoremanager and corporatepresident inpreparing substantialstockmerchandise for theannual
tent saleand other major recurring events
- Responsiblefor training of newhiresand maintaining Standard Operating Proceduresforall employees