Communications and productivity tools to help increase sales, improve customer service CSI score, track advertising, reduce expenses and improve profitability. Improve CSI and other dealership KPI This presentaion describes the Wave-IP Auto Bundle which can leverage dealership performance, whether it is used stand-alone or integrated with a cloud-based or on-premises CRM/DMS solution to extend its performance.

1. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Automotive Dealership Solution

2. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Successful US solution now available in the UK
Used by leading US automotive dealerships and retail groups
Multiple dealerships - Putman Automotive, 14 dealerships, 250 employees
Multiple centres - The Route 22 Auto Dealerships, five auto centres
Multiple franchises/brands - Lou Fusz Auto Group, 14 franchises, 200+ employees
Major brands - I-10 Toyota, prominent dealership
Technology partners – ELEAD1ONE, DealerSocket
Auto CRM/DMS supported - Higher Gear, with others road-mapped
Custom integrations supported
Integrates with cloud based and on-site automotive CRM & DMS solutions
Integrates with general CRM platforms
General CRM supported – Salesforce, Microsoft Dynamics CRM, NetSuite
Customisable to your UK requirements

3. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Productivity & communications tools
Campaign tracker–track advertising performance & control expenses
Missed call notification –maximise leads & convert more calls to sales
Appointment reminders –increase profitability of service & parts departments
Call recording - ensure quality of service and to help resolve disputes
Tools for better & cost effective working
Desktop call management
Smartphone call management
Real time presence & status
Secure instant messaging
Visual voice mail
Tools for improving CSI and other dealership KPI measures
Call classifier - Provides agents with detailed caller information
Tools to keep you in contact

4. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Monitor the effectiveness of your print, online advertising, direct mail and other
promotional campaigns.
Measure and improve marketing ROI
Campaign Tracker: A web-based, add-on
application that makes it simple to set up
and track marketing campaigns and costs
Track individual marketing campaigns
Capture every call generated as a direct result of a campaign,
Send an email alert the minute a call is missed and a message left
Get detailed campaign analysis

5. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Give your staff the full data about the caller and direct calls to staff and departments
based on who is calling, why they are calling, or the status of their account
Convert more calls to sales
Answer, assign, track, & follow up calls fully briefed
Show customer data with the call - on the desktop
Give the call recipient real time customer information- order/work status
Automatically route calls to departments/people - campaign team, accounts
Include a call script based on the called number
Flag critical numbers – VIP callers, credit hold, outstanding invoices
Call Classifier: Integrates with your
databases, systems, and CRM /DMS
solutions to recognise customers, determine
their needs, connect them to the most
qualified person, and display real time
customer information on the desktop.

6. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Increase profitability
esp. Service & parts departments
Schedule reminder calls - for best time to reach customer
Automatically re-call customers - if confirmation not received
Offer customers opportunity to reschedule on the call
Get reports - showing confirmations and cancellations
Customisable outbound IVR applications for
appointment reminders and customer surveys
save service departments time and money
Ensure a full workload: automate routine service call reminders and confirmations
and automatically reschedule no-shows

7. Automotive Dealership Solution
icon-plc.co.uk 01727 730000
Authorised UK Distributor
Contact us today for a quote or to discuss your project
info@icon-plc.co.uk
01727 730000
To contact us on-line – click here