Learning Development Curriculum Guide

BE INSPIRED. BE MORE.
Supply
Chain
Curriculum
Guide
Developing
Tomorrow’s
Leaders

BE INSPIRED. DEVELOPING TOMORROW’S LEADERS
Overview 5
Learning and Development Policy and Procedures 9
Leadership Training
Essentials of Leadership I 10
Essentials of Leadership II 11
Developing the Leader Within You I 12
Developing the Leader Within You II 13
Coaching and Developing Others 14
Operational Excellence
Frontline Operational Leadership 15
Understanding Results v. Financial Forecasts 16
Optimizing Performance through Integrated Logistics Design 17
Metrics Reporting and Improving Results 18
Start-Up Training 19
Improving your Supply Chain Knowledge 21
Delivering Effective Shift Meetings 22
Hourly Training
Coordinator Enrichment Program: Leading Others (CEP I) 23
Coordinator Enrichment Program: Leading the Business (CEP II) 24
Coordinator Enrichment Program: Leading with Teams (CEP III) 25
Coordinator Enrichment Program: Leading Myself (CEP IV) 26
Coordinator Enrichment Program: Crossroads (CEP V) 27
Coordinator Enrichment Program: Developing Yourself (CEPVI) 28
Business Skills Development
Customer Service Workshop 29
Train the Trainer 30
Presentation Skills 31
Business Writing 32
Targeted Career Development
Emerging Leaders Program 33
General Managers Academy 34
Leadership Challenge Program 35
eLearning
www.Mylearningworld.net 36
CURRICULUM
2
Leadership Enrichment Program

Global Executive Leadership Program 41
Accelerate Consultative Selling Overview 43
Accelerate Consultative Selling Essentials 44
Accelerate Consultative Selling Advanced 45
Commercial Contract Management Workshop 46
Accelerate Commercial Contracting 47
Project Management 101 48
Project Management 102 49
Solution Design Academy 50
Michigan State Supply Chain Program 52
Negotiations / Joint Problem Solving 53
CURRICULUM
3
Other Supply Chain Courses
Global Corporate Programs
External Courses

LEADERSHIP
ENRICHMENT
PROGRAM
BE MORE.
For more information, please contact the Learning &
Development team at askLearning@exel.com.

Our long-term “Growth Through Excellence” strategy summarizes
the Supply Chain division’s approach to achieving our three bottom
lines: to become the Provider, Employer and Investment of Choice.
We have demonstrated our ability to deliver against this strategy in
the Americas over the past three years with record new business
signings, continued improvements in our Employee Opinion Survey
results and our enhanced ability to provide a cost and service
advantage to our customers. With our organization’s continued
growth comes increased opportunities for associates at every level
of the organization.
To fuel this growth in the future, it is a strategic priority to
effectively strengthen and prepare our Leaders and Managers.
Toward that end, we have developed a robust training curriculum
that allows you to learn the skills you need to exceed in your
existing role and prepare for your next one.
The Leadership Enrichment Program (LEP) continues to expand and
grow with the business. Throughout this program you will find a
combination of soft skill and technical skill courses. These range
from topics on leadership and operational excellence to the
business skills you need to perform effectively.
We hope that you will take full advantage of the Leadership
Enrichment Program. We are confident that if you do, you will not
only benefit personally from the curriculum, but you will also
expand your knowledge base to share with your peers and direct
reports. The success of the organization depends on you, and
training and development is a vital step towards individual success.
If you have any questions along the way, please feel free to reach
out to the Learning and Development Team or your local Human
Resources Representative.
Thank you,
Timothy F. Sprosty
Sr. Vice President HR
Supply Chain Americas
5

SEQUENCE COURSE REQUIREMENT AUDIENCE
Year 1 Essentials of Leadership I Required
Highly
recommended
Operations Supervisors, Operations
Managers, General Managers
Directors, Functional Roles
Year 1 Frontline Operational
Leadership
Highly
recommended
Manager, New Managers
Year 2 Essentials of Leadership II Required
Highly
recommended
Year 2 Developing the Leader Within
You I
Required
Highly
recommended
Manager, New Managers and Directors
Functional Roles
Year 2 Understanding Results v.
Financial Forecasts
Required
Highly
recommended
Functional Roles
Year 2 Optimizing Performance
through Integrated Logistics
Design
Required
Highly
recommended
Functional Roles
Year 2 Metrics Reporting &
Improving Results
Required
Highly
recommended
Functional Roles
TRAINING GUIDELINES
6
For more information, please contact the Learning & Development team at askLearning@exel.com.

TRAINING GUIDELINES
SEQUENCE COURSE REQUIREMENT AUDIENCE
Year 3 Developing the Leader Within You II Required
Highly recommended
Managers, General Managers and Directors
Functional Roles
Anytime Coaching and Developing Others;
Team Excellence
Required
Highly recommended
Managers, New Managers, General
Managers and Directors
Functional Roles
Anytime Improving your Supply Chain
Knowledge
Functional support teams
Anytime Coordinator Enrichment Program:
Leading Others
Hourly Coordinators, Taskers and Leads
Leading the Business
Leading with Teams
Leading Myself
Leading with Metrics
Anytime Customer Service Workshop For anyone in a customer service or
customer service related role such as CSR,
Taskers and Dispatchers
Anytime Train the Trainer For all associates involved in developing or
delivering training
Anytime Presentation Skills For anyone looking to improve their
presentation skills
Anytime Business Writing For anyone looking to improve their business
writing skills
Anytime Start‐Up Training Existing or planned implementation teams
Invitation Only General Managers Academy Operations Managers with the potential to
become General Managers
Invitation Only Leadership Challenge Program General Managers with the potential to
become Directors
7
For more information, please contact the Learning & Development team at askLearning@exel.com.

TESTIMONIALS
“My supervisor enjoyed the class immensely and came back pumped and motivated. It
helped him be more sensitive to others’ viewpoints and expanded his perception of Supply
Chain. You don’t know how great the training is until you attend!”
-Pete Henderson, General Manager
“I must admit that after my 20 years of leading organizations, learning new management
approaches is always fascinating and enlightening to me.”
-Jeff Dixon, Director Operations Execution and Excellence, DGF-Ocean Freight N.A.
“I would like to take the opportunity to thank each of you for the most uplifting and
enlightening experience over the past three days. You have instilled in me a new sense of
passion, commitment, and self-worth. Every one of you can take pride in your values; you
exemplify each and every one of them.”
-Kelly Fitzpatrick, Risk and Safety Specialist
8
“Thank you for developing this class and coming to review it with us last week. I learned
more from this class than any other I have taken in my career. It was the right class at the
right time for me. Although some of the lessons struck a nerve and were painful, it helped
me recognize opportunities for improvement. I am already applying learning points to my
daily life, and all in all this is a win-win!”
-Daniel Pollock, Transportation Manager
“I have been to many seminars and training events in the last 25 years, but I have never left
one feeling as “changed” and motivated as I do, after this one.”
-John Haynes, General Manager

Cancellation Policy
For all courses within the Leadership Enrichment Program a cancellation policy
does apply to anyone canceling a course less than 14 days before the start date.
In the event that a cancellation is made within this time frame, the participants
Cost Center will be charge 1 ½ times the amount of the course fee.
No Show / No Call Policy
For all courses within the Leadership Enrichment Program (minus the General
Managers’ Academy and Leadership Enrichment Program), a No Show / No Call
Policy does apply to anyone who does not notify the Learning and Development
team that they will be unable to attend the training. In the event that a No Show
/ No Call takes place, the participant’s Cost Center will be charged two times the
amount of the course fee.
Meals
Lunch and refreshments are provided during Leadership Enrichment Program
courses. If you have dietary restrictions, please contact the Learning and
Development Team and we will do our best to accommodate you.
Travel / Accommodation
For all Leadership Enrichment Program courses you are responsible for making
your own travel/accommodation arrangements in accordance with the company
Travel Policy. Please use Concur Travel http://www.ConcurSupplyChain.com (US:
1.877.645.2597 for Canada: 1.877.784.0411) as your travel resource.
Expenses
Any travel expenses incurred should be claimed by your site/department. If, for
any reason, you are unable to attend, please contact the Learning and
Development Department immediately. Your site/department may still have to
pay the costs for this course as outlined above by the Cancellation and No Show /
No Call Policies.
POLICIES & PROCEDURES
9
For more information, please contact the Learning & Development team at
askLearning@exel.com.

Course Description
This three day training course explains the logistics division’s leadership
philosophy, defines the role of a leader in our organization and provides the tools
necessary to become a more effective leader. At the conclusion of the training,
participants will fully understand the company’s leadership expectations, behaviors
and skills and will understand the importance of communication, building
relationships and conflict resolution. Participants will fully understand the
company’s corrective action policy and be able to properly document all
performance issues.
Course Overview
• Full understanding of leadership behaviors and expectations
• Tools to assist with relating to your staff to enhance associate engagement
• Practical methods to deal with conflict
• Better understanding of managing your reaction to everyday people related
situations
• Gain insights into taping in to the needs of others to motivate them to peak
performance
Course Outline
• Leadership Philosophy and Behavior
• Communication Skills
• Building Effective Relationships
• Corrective Action
• Conflict Resolution
Target Audience
Operations Supervisors, Operations Managers, General Managers, Directors and
Functional Support Roles.
Course Duration
This is a three day course which is typically held from Tuesday-Thursday,
8:00 AM – 5:00 PM.
Additional Information
Please note the cancellation policy on page 9. All available dates and open
registration are published on www.mylearningworld.net.
ESSENTIALS OF LEADERSHIP I
10

Course Description:
This three day training course utilizes the leadership skills learned in Essentials of
Leadership I to build an effective team. It provides tools to transform a high
performing work group into a high performing team. At the conclusion of the
training, participants will fully understand the information and planning that is
required to build an effective team, as well as recognize the characteristics of a high
performing team and the stages of development a team goes through. They will
understand the importance of setting direction for their team and be able to assess
their team’s skill sets and skill gaps and assist with development.
Course Overview
• Understand the importance of, and learn how to develop a well written Vision &
Mission
• Deep understanding of team dynamics and how to build a high performing team
• Understand the importance of aligning values to team objectives
Course Outline
• Developing a High Performing Team
• Developing Team Purpose & Direction
Target Audience
Prerequisite
Participants at a General Managers level and below. Must complete Essentials of
Leadership I prior to registering for Essentials of Leadership II.
Course Duration
This is a three day course which is typically held from Tuesday-Thursday, 8:00 AM –
5:00 PM.
ESSENTIALS OF LEADERSHIP II
11

Course Description
This three day training course is designed to assess participants’ leadership
strengths and areas of development to provide them with the knowledge of their
world and to become the visionary leader required in today's business climate. At
the conclusion of the training, participants will have the ability to assess leadership
ability and behavior across four dimensions: knowing yourself, knowing others,
knowing the organization and knowing the world, and they will have the ability to
evaluate specific behaviors that demonstrate an in-depth knowledge of strategic
and visionary concepts.
Course Overview
• Learn personal values that drive leadership behavior
• Gain an understanding of personal and professional goals
• Receive an in-depth analysis of your leadership style
• Receive feedback to gain insight on the behaviors that shape you as an individual
and leader
• Be able to implement change in a positive manner
Course Outline
• Foundation of Leadership – Values
• Understanding Yourself as a Person
• Understanding Yourself as a Leader
• Building a High Performing Culture
• Being a Change Agent
• Developing Yourself
Target Audience
Prerequisite
Participants at a General Managers level and below must complete Essentials of
Leadership I & Essentials of Leadership II prior to registering for Developing the
Leader Within You I.
Course Duration
This is a three day course which is typically held from Tuesday-Thursday, 8:00 AM
– 5:00 PM.
registration are published on www.mylearningworld.net
DEVELOPING THE LEADER WITHIN
YOU I
12

Course Description
This three day training course is designed to provide you with the tools needed to
take the concepts from Developing the Leader Within You I and put them into
practice. At the conclusion of the training, participants will understand the
impact of attitude on leadership behavior and success. They will develop the
ability to apply the SABO formula for getting results with people and understand
empathic and “I” responses in building positive relationships. Participants will
improve their interpersonal relationships and understand the concept of self-
deception.
Course Overview
• Understand how your leadership behavior impacts others and team results
• Gain awareness of self-limiting thoughts that impact your leadership ability
• Fully understand the impact of people on our business
• The ability to analysis the impact of attitude on team performance
• Understand self control of emotions and their impact on others
Course Outline
• Self Limiting Thoughts
• Managing Yourself
• People Driving Leadership
• Connecting with Others
• Strengthen the Relationship
• Leadership Reality
Target Audience
Prerequisite
Participants at a General Managers level and below must complete Essentials of
Leadership I, II and Developing the Leader Within You I prior to registering for
Developing the Leader Within You II.
Course Duration
This is a three day course which is typically held from Tuesday-Thursday, 8:00
AM – 5:00 PM.
13
DEVELOPING THE LEADER WITHIN
YOU II

BE INSPIRED. DEVELOPING TOMORROW’S LEADERS 14
Course Description
This three day course is designed to help participants learn how to manage and
develop associate performance through coaching and development strategies to
address associate skill sets. Participants will learn how to write and deliver
effective performance reviews to improve performance and associate engagement
as it relates to hourly associates.
Course Overview
• How to identify coaching gaps and develop a coaching strategy to address their
needs
• How to effectively coach associates to obtain higher levels of performance
• The impact of associate performance on productivity and quality
• To develop effective communication strategies to properly motivate associates
and move them in the right direction
• How to develop and write SMART goals and objectives for associate reviews
• How to deliver effective reviews for all performance situations
Course Outline
• People development strategy
• Effective communication and relationship skills
• Coaching for optimal performance
• Develop associates for future positions
• How to calibrate performance
• How to write and development performance reviews
• Review of development tools
Target Audience
Operations Supervisors, Operations Managers, and New Managers. Highly
recommended for General Managers, Directors and Functional Support Roles.
Course Duration
This is a three day course which is typically held Tuesday-Thursday, 8:00AM –
5:00 PM.
COACHING & DEVELOPING
OTHERS

Course Description
This three day training is a comprehensive, company designed operational leadership
course focusing on fundamental operational expectations, including labor planning
requirements, performance management and successful observation cycles. This course
will teach the management of operational excellence as well as instilling a culture of safe
behaviors and positive working environments through a solid sanitation program and
properly completing investigations for both safety and behavioral challenges.
Course Benefits
• To gain an understanding of the differences between leading and managing in order to
achieve operational excellence
• Acquire the ability to conduct effective performance reviews and develop associates
• Ability to successfully coach through the observation process
• Address key components and strategies to effectively investigate safety and HR related
issues
• Identify critical differences between the most common approaches to sanitation while
detecting keys to successful implementation
Course Outline
• Operational Leadership: Long term and short term success requirements balance the
needs of the team, utilizing the Law of the Scoreboard to understand and impact
changing requirements while pre-shift activities set the tone and precedent for the
operation.
• Driving Performance: Our primary value and #1 resource is our people; driving
performance requires developing our people, coaching behaviors and correctly
performed observations build accountability.
• Managing Performance: A detailed look at how to effectively conduct workplace
observations based on measurable criteria and expectations to achieving maximum
employee performance.
• Safety Essentials: Address safety measures deemed essential by law as well as the
company in order to manage a safe working environment.
• Investigations: Learn processes, keys to accountability and relationship building.
• Sanitation: Review pit falls and wins through engagement as a part of the culture by
exploring the three most common approaches for implantation, effectiveness and
accountability.
Target Audience
Operations Supervisors and New Managers. Highly recommended for Operations
Managers and Functional Support Roles.
Course Duration
This is a three day course which is typically held from Tuesday-Thursday, 8:00AM – 5:00
PM.
Please note the cancellation policy on page 9. All available dates and open registration are
published on www.mylearningworld.net.
15
FRONTLINE OPERATIONAL LEADERSHIP

Course Description
This one day training is designed to help participants understand financial
reporting and the causes of variances between financial projections and actual
results. At the conclusion of the training, participants will be able to analyze the
causes for variances in financial forecasting vs. monthly results and how to
improve performance.
Course Overview
• Understand development of site financials
• Learn how Cost Models are developed
• Understand how budgets are derived from cost models
• Learn the importance of mid-month forecasting
• Learn how to positively impact financial results
Course Outline
• Assumed Labor Rates vs. Actual Labor Rates
• Assumed Fixed Labor, Facility, Equipment Maintenance, Supplies and Benefits v.
Actual
• Assumed Order Profile vs. Actual Profile
• Assumed Productivity vs. Actual Productivity
Target Audience
Operations Supervisors, Operations Managers and New Managers. Highly
recommended for General Managers, Directors and Functional Support Roles.
Course Duration
This is a one day course which is typically held concurrently with Optimizing
Performance through Integrated Logistics Design and Metrics Reporting and
Improving Performance from Tuesday-Thursday, 8:00 AM – 5:00 PM.
16
UNDERSTANDING RESULTS V.
FINANCIAL FORECASTS

Course Description
This one day training is designed for participants to gain an understanding of the
impact facility layout and space utilization have on operational performance. At
the conclusion of the training, participants will have an understanding of the
strategy of our Integrated Logistics Design department and criteria needed to
effectively layout a distribution center and optimize operational performance.
Course Overview
• Learn the importance of utilizing the Integrated Logistics Design team on
performance
• Share best practices with other participants
• Understand design team strategies
• Lean slotting options to improve productivity
• Identify design changes to improve performance in current operation
Course Outline
• Five Key Steps to Determining Facility Layout
• Determining storage Density and Capacity
• Determining Throughput Capacity
• Storage Alternatives
• Slotting Alternative
Target Audience
Operations Supervisors, Operations Managers and New Managers. Highly
recommended for General Managers, Directors and Functional Support Roles
Course Duration
This is a one day course which is typically held concurrently with Understanding
Results v. Financial Forecasts and Metrics Reporting and Improving Performance
from Tuesday-Thursday, 8:00 AM – 5:00 PM.
17
OPTIMIZING PERFORMANCE
THROUGH INTEGRATED LOGISTICS
DESIGN (ILD)

Course Description
This one day training is designed to provide participants with the knowledge to use
and understand the Global Metrics Tool. At the conclusion of the training,
participants will have an understanding of the operational metrics reporting
procedures, metrics definitions, calculations and tools. In addition, participants will
identify a metric defect, identify the potential root cause and create an action plan
to correct the defect.
Course Overview
• Learn how to access and use the Global Metrics Tool
• Understand the use of metrics to drive improved performance
• Gain knowledge of the Executive Teams use of metrics to measure performance
• Use class to improve a current metric defect
• Share best practices with other sites experiencing a similar metric defect
Course Outline
• Web-based Operational Metrics Procedures
• Setting up KPI Targets
• Event Summary
• Metrics Scorecard
• Metrics Definitions and Calculations
• Use of Metrics Tool
Target Audience
Operations Supervisors, Operations Managers, and New Managers. Highly
recommended for General Managers, Directors and Functional Support Roles
Course Duration
This is a one day course which is typically held concurrently with Understanding
Results v. Financial Forecasts and Optimizing Performance through Integrated
Logistics Design, from Tuesday-Thursday, 8:00 AM – 5:00 PM.
18
METRICS REPORTING &
IMPROVING RESULTS

Course Description
This two to three day workshop consists of practical simulation of start up
challenges focused on achieving operational, financial, customer service and key
performance goals during new business implementations. At the conclusion of this
workshop participants will possess the knowledge base necessary to meet the
challenges that arise in a start-up environment.*
Course Overview
• Site specific workshop tailored to site needs
• Review of Project Plan and status
• Workshop coordination with Director and GM
• Team development of vision statement
• Team development of mission statement
Course Outline
• Our Culture
• Developing Our Vision and Mission
• Communication
• Business Pursuit
• Development of Business Agreements
• Site Selection
• On-site Team Implementation Activities
• Training
• System/Information Technology
• Post Implementation/Lessons Learned
*This workshop can be customized to your specific needs. Facilitators will work
with you to determine what information is necessary for your site’s start-up needs.
(A list of potential objects to covered on the next page.)
Target Audience
Existing or planned implementation teams, Operation Supervisors, Operations
Managers, New General Managers, New Directors of Operations; identified
individuals able to travel or relocate to support new business implementations;
individuals able to travel from other Supply Chain locations and able to commit to
assisting in the implementation process.
Course Duration
This is a two to three day workshop which is typically held Tuesday-Thursday, 8:00
AM – 5:00 PM
(continued on page 22)
19
START-UP TRAINING

Potential Course Objectives
• Learning the importance of creating and establishing the desired culture in new
operations
• Understanding the importance of Mission and Vision in creating focus
• Developing understanding of the key elements of new business development and
implementation
• Understanding descriptions of Request for Proposal (RFP)
• Understanding Integrated Logistics Design (ILD)
• Reviewing legal documents required for the initiation of new business
• Understanding the critical elements of recruitment, onboarding, training and
development in a new business environment
• SIPOC – Supplier, Inputs, Processes, Outputs and Customers
• Learn the roles and responsibilities of the management team during the ramp up
and implementation
• Review Start-up Toolkit
• Review consideration of systems requirements and parameters to support new
business
• Understanding the importance and use of inventory control from the inception of
the business
• Review Training & Safety – keys to successful execution of the operational plan
• Practice in a simulated operating environment including operational planning and
execution
This class is available by request only. Please contact askLearning@exel.com for
scheduling.
START-UP TRAINING
20

Course Description
This course is designed to provide associates in functional roles the information
they need to better service their operational counterparts. Participants will come
away with the knowledge necessary to proactively engage with their operational
contacts and provide the required support.
Course Overview
• Philosophy and how Supply Chain fits into the DPDHL umbrella
• Break down of our sectors
• How we win business
• How we start-up a business
• Operational terms and acronyms
• Understand that warehouses are focal points for product and information flow
between sources of supply and beneficiaries
• Aspects to consider when managing warehouse operations
• Resource requirements
• Basic warehouse equipment
Course Outline
• What is Contract Logistics
• Integrated Logistics Design/Cost Models
• Labor Management
• Reimbursement and Indemnity Agreements
• Commercial Structures
• Project Plans
Target Audience
Any associate that is in a functional support role or associates that would benefit
from an increased knowledge of the relationship between operational and
functional roles.
Course Duration
This is a two day course which is typically held from 8:00 AM – 4:00 PM.
Please note the cancellation policy on page 9. To register an associate for this
training please contact askLearning@exel.com. All available dates are published
on www.mylearningworld.net.
IMPROVING YOUR SUPPLY CHAIN
KNOWLEDGE
21

Course Description
This one day training is designed to help participants deliver effective shift
meetings to improve team communication, employee morale, shift productivity and
provide day-to-day shift direction. At the conclusion of the training, participants
will be able to effectively present key shift communications to their team.
Participants will be graded by their instructor and immediate manager and are
required to score 80% or higher on their final shift meeting presentation.
Course Overview
• How to present an impactful message to a team
• How to structure the message to ensure effectiveness
• Full understanding of the criticality of conducting shift meetings
• The impact of shift meetings on employee engagement, shift effectiveness and
EOS results
Course Outline
• Keys to effective shift meetings
• Developing credibility as a presenter
• How to properly structure a shift meeting
• How to present a powerful message
• How to use effective non-verbal communication
• How to handle questions effectively
Target Audience
Operations Supervisors
Course Duration
This is a one-day course which is typically held on Tuesdays from 8:00 AM – 5:00
PM.
This class is available by request. Please contact askLearning@exel.com for
scheduling.
22
DELIVERING EFFECTIVE
SHIFT MEETINGS

Course Description
This one day training course will enhance the skill sets of current Leads and
Coordinators and provide them with the tools they need to become more effective
leaders. At the conclusion of the training, participants should fully understand
company expectations of the Lead and Coordinator roles as well as understand the
importance effective communication plays in them. This training provides
participants with an understanding of how building effective relationships can lead
them towards success.
Course Overview
• Improves the current skill set for the Coordinator Enrichment Program
• Increases awareness around the needs of our business
• Enhances the ability to influence, communicate, drive results, direct, motivate
and help build an effective team
• Assists in the development of a plan for potential growth in current role and an
understanding of the expectations of the next leadership level
Course Outline
• Understanding your Role
• Learning to Lead
• Communication
• People and Relationships
• Self Development
Target Audience
Those associates in a Lead, Coordinator or Tasker role with the potential to be an
Operations Supervisor.
Course Duration
This is a one day course which is typically held from 8:00 AM – 4:00 PM.
COORDINATOR ENRICHMENT
PROGRAM: LEADING OTHERS (CEP I)
23

Course Description
leaders. At the conclusion of the training, participants will fully understanding how
to effectively plan and organize their work, they will have the knowledge to help
drive operational efficiencies and understand Supply Chain’s key measurements for
success. Leads and Coordinators will also understand their role in training and
developing other associates.
Course Overview
• Gives a comprehensive overview of the Supply Chain business
• Provides the importance of planning and organizing in the coordinator role
• Increases awareness, knowledge and use of the key measurements used in
Supply Chain
• Provides the tools to analyze, develop and implement effective training programs
for your team of associates
Course Outline
• Planning and Organizing
• Productivity
• Results and Measurement
• Business Requirements
• Your Role in Training and Development
Target Audience
Course Duration
PROGRAM: LEADING THE BUSINESS
(CEP II)
24

Course Description
leaders. At the conclusion of the training, participants will fully understanding how
to effectively establish and explore our expectations of positive team behaviors as
a Coordinator Enrichment Program.
Course Outline
• Define the characteristics of a high-performing team
• How to effectively collaborate with other team members within any given team
• How to establish effective collaboration between teams
• Understanding and embracing the common goals of the team
• Explore the importance of and ways to build trust among team members
• Understanding and leading effective team communication
• How to bring the team building blocks together to achieve results in the business
Target Audience
Course Duration
PROGRAM: LEADING WITH TEAMS
(CEP III)
25

Course Description
This one day training course will enhance the skill sets of current Coordinator
Enrichment Programs by providing tools to help them become more effective
leaders. The course will examine who they are from an internal perspective, as
well as the impacts we have on one another.
Course Outline
• The importance of values, and knowing what values are most important to an
individual
• Understanding the effects of values on leadership behaviors and those we lead
• The importance of self-image and self-esteem in a leader's work and personal life
• Understanding myself in the workplace through use of the DISC personal profile
• Gaining knowledge of and becoming emotionally intelligent
Target Audience
Course Duration
PROGRAM: LEADING MYSELF (CEP IV)
26

Course Description
This one day training course will enhance the participants knowledge of what it
will take to move to the next level of leadership. At the conclusion of this training
the participant will have the ability to decide if they want to move to the next
level or is it something they were just interested in.
Course Overview
• What is required of a Supervisor
• Assimilation to the new role
• Establishing credibility
• Addressing your hourly and leadership team in your new role
Course Outline
• A day in the life of a Supervisor
• Challenges
• Credibility essentials
• Critical communications
Target Audience
Those associates in a lead, coordinator or tasker role with the potential to be an
operations Supervisor.
Course Duration
PROGRAM: CROSSROADS (CEP V)
27

Course Description
Coordinators and provide them with the tools they need to become a more
effective leader. At the conclusion of the training, participants will fully
understand developmental guidelines including gap analysis, creating a
development plan, aspects of behavioral interviewing, and how to prepare their
resumes to apply for Operations Supervisor positions.
Course Overview
• Improve understanding of the development process and planning
• Recognizing their skill gaps and methodology to improve
• Concepts of Behavioral Interviewing and resume preparation to move into
Supervisor roles
Course Outline
• Development Philosophy
• Skill Gap Analysis
• Development Plans
• Behavioral Interviewing
• Resume Preparation
Target Audience
Prerequisite
CEPI - V
Course Duration
PROGRAM: DEVELOPING YOURSELF
(CEP VI)
28

Course Description
This 4 hour workshop explores the ability of associates in customer service
related positions to meet the needs of their customers, both internal and
external. This workshop focuses on making interactions with internal and
external customers a positive and helpful experience.
Course Overview
This course will teach you to
• Determine the purpose of a customer service role
• Explore daily challenges faced by associates in a customer service related role
• Understand the need of both internal and external customers
• Create ways to ensure a positive customer interaction
• Develop positive relationships with internal and external customers
• Learn to deal with and satisfy difficult customers
Course Outline
• The purpose of a customer service role
• Dealing with challenges of a customer service role
• Understanding and meeting customer needs
• Creating a positive experience and relationship with the customer
Target Audience
Any associate in a customer service or customer service related role such as CSR,
tasker and dispatcher.
Prerequisite
None.
Course Duration
This course will take place over 4 hours. The day of week for this workshop will
vary based upon the needs and requests of the field leadership team.
CUSTOMER SERVICE WORKSHOP
29

Course Description
This two day training course will help participants gain an understanding of how to
effectively design, develop and deliver effective training programs. At the
conclusion of the training, participants will have the tools to design and deliver
effective training programs
Course Overview
• Gain an understanding of the importance of effective training programs and how
to avoid common pitfalls of ineffective training
• Properly prepares leaders to design and deliver effective training programs in
any area where training is conducted
• Assists leaders to understand the differences in adult learning styles and
incorporate the most effective design and delivery method for training
• Provides a consistent methodology for the design and delivery of training
programs
Course Outline
• Course Management
• Adult Learning
• Managing the Environment
Target Audience
All site leaders, HR professionals or other Supply Chain functional leaders involved
in developing and/or delivering training programs.
Course Duration
This is a two day course which is typically held Tuesday-Wednesday.
TRAIN THE TRAINER
30

Course Description
This two day training will help participants gain an understanding of how to deliver
effective customer presentations. At the conclusion of the training, participants
will have enhanced their skills to deliver consistently effective presentations.
Course Overview
• Learn how to design, develop, and structure a presentation
• Enhance ability to deliver powerful impactful presentations
• Fully understand how to analyze target audiences and properly prepare
• Learn how to channel anxiety into positive energy
• Be able develop professional Powerpoint presentation slides
Course Outline
• Presentation Overview
• Purpose & Structure
• Audience Analysis
• The Delivery
• Visual Aids
• Presentation Tips
• The Presentation
Target Audience
Associates that prepare and give customer presentations or anyone looking to
enhance their presentation skills.
Course Duration
This is a two day course which is typically held Tuesday-Wednesday.
PRESENTATION SKILLS
31

Course Description
This half day training will help participants understand the proper techniques for
writing in the workplace. The session is broken into a classroom piece and
personalized one on one feedback and coaching to hone each individual’s skills. At
the conclusion of the training, participants will have the knowledge and tools to
immediately implement in their everyday communication.
Course Outline
• Introduction
• Importance of good business writing
• Getting your audience to pick up and process your communications
• This is not your father’s business writing: Some things are OK
• Personalized Coaching
Target Audience
Associates looking to improve their business writing skills.
Course Duration
This is a half day course which is typically held from 8:30 AM – 1:30 PM
BUSINESS WRITING
32

Course Description
This six workshop program will allow individuals to better position themselves for
upward mobility and career development by gaining tools to further their
leadership potential within the organization.
Course Overview
This program will provide individuals skills in the areas of mentorship, networking
and career and development coaching. Participants are provided with an Executive
Sponsor and a Talent Management Coach per class. Tools are provided to
encourage mentoring relationships and career development.
Course Outline
• First Choice Way
• FIRO Business Assessment
• Networking
• Presentation Skills
• Behavioral Interviewing
• Change Management
• Effective Communication
• Time Management
• Business Development
• Delivery & Effectiveness (e.g. Safety, Re-Engineering, LMS, Mgmt Review, etc.)
• Labor Planning
• Performance Management and Coaching
• ILD Concepts and Solutions
• Inventory Control
• Commercial Contract Management
• Financial Training
Target Audience
Operations Supervisor level who meet the following criteria:
• At least one year of employment with the company
• Fully Meets or above in PMP
• 100% Mobility
• Ultimate potential of promotable 2+ levels
• Desire to further career aspirations
• This course is by invitation only. Participants will be nominated by their sectors
during succession planning.
Course Duration
This program is made up of six workshops held over two years in increments of
two day sessions. Sessions are held in different areas around North America.
Touch bases with Coach and Webinars will occur in between workshops.
For additional information regarding this course, please contact
Chris.Kitchen@exel.com.
EMERGING LEADERS PROGRAM
33

Course Description
This targeted development course is designed to expose participants to a variety of
learning experiences over four three day workshops and work-based projects.
Participants are hand-selected by each sector’s leadership team to attend sessions
broken into modules covering topics including, but not limited to: Commercial
Contract Management, Business Development, Recruiting, IT, Compensation &
Benefits, Cost Modeling, Labor Management, Succession Planning, and Labor
Relations. At the conclusion of the academy, Operations Managers will possess the
knowledge and have the necessary tools to become a General Manager.
Course Outline
Workshop 1 – Consists of an overview of the expectations of the General Manager
role. This workshop focuses on the overall expectations of the role and dives
deep into the communication expectations of a General Manager.
Workshop 2 – Focuses on the financial expectations a General Manager
experiences throughout their role and focuses on the tools and processes for
financial forecasting and reporting. Workshop 2 also brings perspective to
topics such as First Choice, the Global Metrics System and Quality.
Workshop 3 – Consists of an overview of the functional Human Resources support
piece of the business and it’s support of the facility.
Workshop 4 – Is dedicated to understanding the customer, from the business
development process through the customers’ value proposition. Participants will
understand how we win business and how we continue to grow the customer
base.
Target Audience
• Open to Operations Manager level associates who have the capability of being
promoted to General Manager.
Course Duration
This program is made up of four three-day workshops. These workshop are
typically held Tuesday-Thursday, 8:00 AM –5:00 PM at locations throughout North
America.
For additional information regarding this course please contact
Kristin.Muzik@exel.com.
GENERAL MANAGERS ACADEMY
34

Course Description
This targeted development course is designed to expose participants to a variety of
learning experiences over four three day workshops and work-based projects.
Participants are hand-selected by each sector’s leadership team, and attend
sessions broken into modules covering topics including, but not limited to:
Strategic Leadership, Self Assessment, Business Writing, Advanced Financial
Training, Performance Management, and Business Development. At the conclusion
of the program, General Managers will possess the knowledge and have the
necessary tools to become a Director of Operations.
Course Outline
Workshop 1 – Workshop one consists of an overview of the expectations of a
Director of Operations. Participants will focus on the requirements and
responsibilities of the role, as well as assess their current skills and areas
of opportunity. They will be introduced to the structure of the program and
the final project assignments at this stage.
Workshop 2 – Workshop two focuses on development of self and others,
recruiting and sourcing, performance management, and talent
management. Participants will focus on managing their internal talent
through succession planning, calibration of team performances and
coaching techniques.
Workshop 3 – Workshop three consists of Accelerate self training, negotiation
skills training as well as operational performance improvement and
applicability within the business.
Workshop 4 – Workshop four involves meeting customer needs through the
understanding and application of Strategy 2015, applying outside
perspective to the Supply Chain business, as well as an in depth study of
Commercial Contract Management.
Target Audience
• Current General Managers who have the capability to be promoted to Director
Course Duration
This program is made up of four three-day workshops. These workshop are
typically held Tuesday-Thursday, 8:00 AM –5:00 PM at locations throughout North
America.
Kristin.Muzik@exel.com.
LEADERSHIP CHALLENGE PROGRAM
35

Do you want to learn new skills and develop your career whenever and
wherever you want?
Mylearningworld.net brings you over 1500 courses that you can take with you
wherever you go, offering a fantastic opportunity to develop your knowledge and
your career!
Available online 24/7 to all exempt associates, www.mylearningworld.net can be
accessed at work or from home, offering easy, global access to more subjects
than ever before.
This tool offers:
Internal Classroom Registration - all of the company’s internal training
opportunities which are available for registration within the system.
Custom Courses - Over 200 interactive courses supporting key business
programs.
In-depth Learning - Over 300 interactive in-depth learning courses around key
business & management skills - many mapped to our competencies.
Quick Access Learning - Over 300 short text-based pieces of business know-
how (knowledge bytes), written by industry experts.
Three easy steps to help you get started:
1. Simply enter www.mylearningworld.net into your web browser
2. Username: Two letter country code + your employee ID number
(ie. US000000 or CA000000)
3. Password: Employee ID number (ie. US123456)
What are you waiting for? Visit www.mylearningworld.net to get started today!
Questions? Feel free to email us at askLearning@exel.com.
MYLEARNINGWORLD
36

Mark Balzer, Vice President of Learning and Development, has over 25 years of
collected experience within the Learning and Development and Human Resources
fields. His core responsibilities include training Leadership Enrichment Program
classes as well as content development. Mark received his BA in History from SUNY
at Fredonia and obtained his Masters in Organizational Communication at Murray
State University.
Jim Arbogast, Director of Learning and Development, has been with Supply Chain
for over16 years. Prior to his role in L&D he was a field HR Manager. Jim’s
responsibilities include training Essentials of Leadership I & II, Developing the
Leader Within You I, Train the Trainer, Coordinator Enrichment Program: Leading
Others and Leading the Business, and General Managers Academy.
Mark Bray, Director of Learning and Development, brings over 10 years of Supply
Chain knowledge to the business. He currently trains the Operational Excellence
courses - Frontline Operational Leadership, Technical Leadership Series, General
Managers Academy, Change Management, Start-Up Training, and Coordinator
Enrichment Program: Leading Others and Leading the Business. Mark received his
BS in Management and an AS in Business Administration from Indiana Wesleyan
University.
Jeremy Bertke, Director of Learning and Development, has been with Supply Chain
for over 10 years and currently trains the Operational Excellence courses - Frontline
Operational Leadership, Technical Leadership Series, General Managers Academy,
Change Management, Start-Up Training, and Coordinator Enrichment Program:
Leading Others and Leading the Business. Jeremy received his BS in Education from
Wright State University.
LEARNING & DEVELOPMENT TEAM
37

Natalie Babbert, Senior Training & Development Specialist, joined Supply Chain
over five years ago and has been with the Learning and Development Team since
December 2012. Previous to this, she spent five years with the Regional Finance
Team. In her role, Natalie will be responsible for the development and
deployment of eLearning for the US and Canada as well as the marketing efforts
for the Learning & Development team. Natalie received her MBA from Ohio
University.
Stephanie Gorby, Training & Development Specialist, has been with the Learning
& Development Team since October 2012. Her responsibilities include
Leadership Enrichment Program course coordination, General Managers
Academy support, support and management of MyLearningWorld.net, and
reporting and tracking training metrics. Stephanie received her BA in Visual Art
from The University of Western Ontario.
38
Kristin Baker, Learning & Development Manager, joined Supply Chain over six
years ago and brings with her an extensive knowledge of Talent Management as
well as Supply Chain best practices. In her role, Kristin will oversee the
management of eLearning and MyLearningWorld.net as well as the Leadership
Enrichment Program trainings. Kristin holds a bachelor’s degree from The
University of Akron.

Carolina Nogueira, Training & Development Supervisor, has over 10 years of
experience in Human Resources and has been a part of the Learning &
Development team since July 2010. Her responsibilities include management of
Corporate Trainings Programs for Brazil and Southern Cone. Carolina received
her MBA in Strategic People Management from FGV Business University and her
BA in Psychology from PUC University.
Armando Reyes Fragoso, Learning & Development Director, has over 15 years of
experience in Human Resources and has been a part of the Learning &
Development team since July 2010. His responsibilities include corporate
staffing, training, organizational development, and internal communications for
Mexico. Armando received his degree in Business Administration from the
Autonoma University of Mexico.
39
Amaya De Gandiaga, Learning & Development Manager, has over 15 years of
experience in different areas of Human Resources such as Organizational
Development, Talent Acquisition and Training and has been part of the Learning
& Development team since May 2012. Her responsibilities include management
of Corporate and Operational Programs for DHLSC Mexico. Amaya has a
Certification in Leadership Architecture, from Lominger International Korn Ferry
as well as certification in internal coaching.

GLOBAL
CORPORATE
PROGRAMS
BE MORE.

Course Description
The objective for this program is to strengthen leadership, to build a common
culture of Respect and Results, and to create unity by reflecting on individual
behaviors and leadership styles connecting to DP DHL's strategy 2015.
Course Overview
After participating in this program, individuals will be able to apply the ideas
behind building a common culture and unity throughout the workforce to DPDHL’s
strategy 2015. The participants will understand how their actions affect the
business, their peers and direct reports as well as ways to create an ongoing
learning environment within their business area.
Course Outline
This course tackles the following objectives:
• Strengthen the “One Company” mindset
• Increase leadership capability to have a culture of open and honest
communication where associates feel they are contributing, learning, and
growing
• Clarify how leaders can impact the 3 bottom lines
• Understand personal tendencies and how they affect leadership style
• Improve the ability to manage in complex, matrix and remote environments
• Establish a basis for ongoing learning and support through a peer network
Target Audience
This is a required class for all RCS E-F (Vice President level) across every Division
of DPDHL. Since there are limited spots within each region, the process will be
managed centrally to ensure each class is representative of different Sectors,
Functions, etc.
Course Duration
Three day workshop
Dave.Ames@exel.com.
GLOBAL EXECUTIVE LEADERSHIP
PROGRAM
41

OTHER COURSES
BE MORE.

Course Description
Accelerate Consultative Selling Overview is intended for functional teams who
help support the business development teams.
Course Overview
The four hour course is intended to provide a high-level overview of the
Accelerate sales methodology, help you understand our basic selling philosophy,
and offer some detail around how you can contribute to the Accelerate process
in your day-to-day role.
Target Audience
Functional teams who help support the business development teams.
Course Duration
Four hours
Cost
There is no cost associated with this training unless a cancelation is made within
seven days before the training. In this case there will be a charge of $50.00.
Please contact Jen Miller, jen.e.miller@exel.com, for more information or logon
to www.mylearningworld.net to see all available dates and open registrations.
ACCELERATE CONSULTATIVE
SELLING OVERVIEW
43

Course Description
Accelerate Consultative Selling Essentials will provide you with the tools,
strategies, and techniques necessary to:
• Gather and analyze data and information
• Convert contacts into coaches who want us to win
• Gain access to senior management
• Deliver business-relationship presentations that differentiate us from the
competition
• Have an impact on senior management while maintaining the support of all key
players
Course Outline
This workshop will focus on these key selling elements:
• Research: Effectively and efficiently building an understanding of our prospect
or customer's business by analyzing data, building a strong Coach Network, and
conducting high-impact research meetings
• Communication: Leveraging account research to gain access to senior
management and deal effectively with Gatekeepers without losing the support
of the people we work with every day
• Presentation: Delivering high-impact, customer-focused business-relationship
presentations to senior-level decision-makers
Target Audience
Required for all Business Development professionals
Course Duration
Three days
Cost
$2,000 / participant
Please contact Jennifer Miller, jen.e.miller@exel.com, for more information or
logon to www.mylearningworld.net to see all available dates and open
registrations.
SELLING ESSENTIALS
44

Course Description
This exciting, fast-paced course will build upon all that you experienced during
Accelerate Consultative Selling. This two day course will focus on several key
topics, including a review of the Accelerate sales process and how to capitalize on
it in all sales situations.
Course Outline
In addition to expanding on topics like conducting effective research meetings and
presentations, Accelerate Advanced will introduce a wealth of new content,
including the following modules:
• Handling the Price Objection
• Dealing with Procurement - Breaking the Rules
• Displacing the Incumbent
• Closing Business
You will have a homework assignment the evening of the first day of class, and will
present in small groups on the second day.
Target Audience
This course is for Business Development associates who already use the Accelerate
methodology in sales cycles.
Prerequisite
• Must be in a Business Development role
• Must have attended Accelerate Consultative Selling
• Must submit a copy of at least one business-fit presentation created within the
last 6 months
• Have manager approval
Course Duration
Two days
Cost
$1,000 / participant
Please contact Jennifer Miller, jen.e.miller@exel.com, for more information or
logon to www.mylearningworld.net to see all available dates and open
registrations.
SELLING ADVANCED
45

Course Description
This workshop is designed to provide users with an understanding of the
contracting process and their role within the contracting process. The participants
will be educated on the importance of key contractual terms and explore how
those key contractual terms relate to our business through case analysis.
Course Overview
After participating in this course, individuals will have an overall understanding of
Commercial Contracts Management and its purpose within the business.
Course Outline
• Commercial Contract Management Process
• Commercial Terms
o Term
o Scope of Services, Compensation, and KPIs
o Termination and Asset Backing
o Liability and Insurance
• Breakout Exercises
Target Audience
Those individuals involved in the contract development process or those looking
for a more in-depth understanding of the contract process than covered by the
Commercial Contract Management Webinar.
Course Duration
One day
Cost
$15 / participant
Please contact Maria Tzagournis, Maria.Tzagournis@exel.com, for more information
or log on to www.mylearningworld.net to see all available dates and open
registrations.
COMMERCIAL CONTRACT
MANAGEMENT WORKSHOP
46

Course Description
The purpose of the course is to develop and deliver a globally consistent, practical
training program that gives our BD/customer facing teams key skills and
knowledge to understand and achieve robust, sustainable commercial agreements
with customers.
Course Overview
Once participants have completed the course, they will be able to do the following:
• Be more successful and confident to represent the company in commercial
discussions and in closing deals, for commercial sustainable contractual
agreements.
• Have shared experiences of how contract arrangements can go right and wrong
and what can be learned from these experiences.
• Be able to identify pitfalls in a contract and apply the company's commercial
expectations.
• Be aware of the balance between risk and reward within a contract, typical
negotiations stances and factors to consider in more complex arrangements.
Course Outline
• Benefits of contracting
• Getting it right...and wrong
• The big picture
• Why written contracts?
• Review contractual concepts
• Identifying risks
• Addressing risks
• Identifying the pitfalls & preparing to represent the company
• Meet the internal stakeholders
• Preparing for the customer feedback session
• Pulling it all together
Target Audience
The primary audience is the Global Sales and North American BD Community as
well as North American General Manager and Operations population, finance
teams, and other customer facing groups.
Prerequisites for this course are the CCM Workshop or CCM Webinar and
Accelerate Consultative Selling - either full course or 1/2 day session.
Course Duration
Two days
Cost
$150 / participant
Please contact Maria Tzagournis, Maria.Tzagournis@exel.com, for more information
or logon to www.mylearningworld.net to see all available dates and open
registrations.
ACCELERATE COMMERCIAL
CONTRACTING
47

Course Description
Project Management 101 is DHL/Supply Chain's introductory project management
training course. It is designed to provide associates with an introduction to project
management theory and DHL/Supply Chain's project management approach.
PM101 is highly interactive and utilizes lecture, case study, team and individual
exercises to present concepts and enable hands-on training. The course also
introduces project management tools and templates available in DHL/Supply
Chain's Project Management Global Standard Toolkit.
Course Overview
After participating in this course, individuals will understand the DePICT process
and be able to apply this to their daily business needs.
Course Outline
The course centers on DHL/Supply Chain's project management methodoloy
known as DePict. DePict is an acronym symbolizing DHL/Supply Chain's 5-phase
project methodology (Define, Plan, Implement, Control, Transition). The course
curriculum is divided into four main topic areas:
• Background & Terminology
• Organizational Context
• Project Management Process
• Cultural Alignment
Note: Classes conducted in Mexico City, Mexico are facilitated in Spanish.
Target Audience
PM101 is designed for general audiences and is an open enrollment offering.
Associates who are members of account, project or functional teams responsible
for new business growth or improving existing business operations will benefit
from this course.
Course Duration
Two days
Cost
$575 / participant
Please contact Randye Barnhart, randye.barnhart@exel.com, for more information
registrations.
PROJECT MANAGEMENT 101
48

Course Description
Project Management 102 is part of a Global DHL Project Management Curriculum
that builds upon the teachings from PM101. It is designed to allow participants to
experience typical issues and resolutions common across DHL projects, while
reinforcing correct usage of the DePICT methodology through a case study
approach.
Course Overview
After participating in this course, individuals will be able to help multidisciplinary
project teams to overcome the barriers of knowledge diversity, and use this
diversity to their advantage.
Course Outline
PM102 is a highly interactive training course. In order to ensure knowledge
transfer through best practice exchange, 75% of the class involves participation
and practice of PjM principles through case study exercises, role playing, self-
assessments, and a fun project game. Only 25% of the time will be spend on PjM
theory lecture.
Target Audience
Participants should have at least 1 year of project management experience and
currently manage projects or lead project work streams as their primary role as
well as having taken Project Management 101 previously.
Prerequisite
PM101 is a prerequisite for associates choosing to attend this course. Participants
will need to bring their DISC Personal Profile Report from PM101 to this class.
Manager approval is required. Please note that this course is for Project Managers
or project work stream leads only.
Course Duration
Two and a half days
Cost
$600 / participant
Please contact Randye Barnhart, randye.barnhart@exel.com, for more information
registrations.
PROJECT MANAGEMENT 102
49

Program Description
The Solution Design Academy program provides the opportunity to develop a
broad understanding of logistics design principles while learning how to apply them
in an associate’s day-to-day job. This may cover tools to help with re-slotting
initiatives, training to fully understand an ILD cost model review, or ways to
identify optimization opportunities in a customers’ transportation network.
Program Overview
The Solution Design Program currently consists of 9 training courses and covers a
variety of topics within warehousing and transportation. These technical skill
courses will give you the knowledge to approach your job from a solution design
perspective.
Program Outline
The Solution Design Program is a comprehensive Exel ILD designed curriculum
that spans from introduction to warehouse and transportation design to more
advanced topics such as slotting analysis. The courses offered are as follows:
• Warehouse Operational Design Strategies
• Network Transportation Design
• Comprehensive Cost Model Training
• Slotting and the Heat Map Tool
• Productivity Modeling
• Layout Optimization & Drawing with AutoCAD and 3D Tools
• I2M: Lean Manufacturing and JIT Design
• Inventory Optimization
• Independent Case Study
Target Audience
Any associate who would like to learn more about Integrated Logistics Design.
Course Duration
Varies based upon the class.
Cost
Varies per class.
For the cost structure and duration of the class, please contact Adrian Kumar
(Adrian.Kumar@exel.com) for more information. Cancellation must be 7 days
prior to the start of the class for a full refund otherwise the participants’ cost
center will be charged 0.5 times the amount of the class.
SOLUTION DESIGN ACADEMY
50

EXTERNAL COURSES
BE MORE.

Course Description
This rigorous program is a lecture based, academic, professional class that will
cover all aspects of the Supply Chain and is taught by the best professors in the
field.
Course Overview
After participating in this program, individuals will understand how the Supply
Chain business works from Marketing to Finance.
Course Outline
• Lecture based graduate level academic curriculum
• Covers the entire supply chain from marketing to finance
Target Audience
General Manager or Director nominated during succession planning as someone
who would benefit from a better understanding of the entire supply chain or who
may not have had formal logistics training. This program is invitation only.
Course Duration
One week, usually held in May
Cost
• $4,200 / participant
Amanda.Wenner@exel.com.
MICHIGAN STATE SUPPLY CHAIN
PROGRAM
52

Course Description
This program provides an efficient training and development opportunity to
establish a clear, simple set of principles that constitute the Supply Chain approach
to negotiating solutions.
Course Overview
After participating in this program, individuals will be able to practice negotiation
techniques fit for internal and external situations.
Course Outline
• Review of negotiations customized to fit the company’s needs
• Practical and application-oriented and stress active adult learning through a
number of hands-on negotiation scenarios.
• Present negotiation as joint problem-solving rather than hard bargaining for one
side’s position.
• Single robust mental model of negotiation applicable to both external and
internal negotiations.
Target Audience
This class is meant for General Managers and above who negotiate as a significant
part of their daily responsibilities. This includes negotiations with external parties
(vendors, customers, partners) as well as internal parties (other DHL/Supply Chain
colleagues, departments, functions) and are nominated during succession
planning.
Course Duration
Two days
Cost
Cost differential due to location of class
• $850 / participant if onsite at the ASC (Westerville, OH)
• $975 / participant if held at site other than the ASC
Additional cost may incur if extra travel is needed for trainer
Anne.Versteeg@exel.com.
NEGOTIATIONS/JOINT PROBLEM
SOLVING
53

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