1. Information & Knowledge
Management
e-Dimension of Knowledge Management
Marielba Zacarias
Prof. Auxiliar DEEI
FCT I, Gab 2.69, Ext. 7749
mzacaria@ualg.pt
http://w3.ualg.pt/~mzacaria
3. Intermediation
Link knowledge-people
from provider to consumer
Fundamental role in “responsiveness”
External and Internal
Asynchronous
Knowledge shared through some kind of repository
Synchronous
Knowledge shared among people
4. Intermediation
technologies
Valuable for distributed or virtual
organizations
Intranets, wikis, e-mail & groupware
Video-conference, text & voice chatting
systems
“Profiling Systems”
Online Dossiers
6. Externalization
technologies
The web challenged everything
Before, knowledge was concentrated in people or
documentos organized in pre-defined taxonomies
Imagine the work involved in creating and updating
hyper-linked documents at the web
Approaches + intelligent and dynamic categorization
and navigation
Visualization systems
8. Externalization
Technologies
Search engines and information retrieval
technologies
New developments in the web semantic
area
9. Semantic web
From a global file-system to a global
data-base system
Expliciting meanings of document
contents
Estructuring document contents
From wikipedia to DBPedia
20. Imagine ...
A salesman must discover the buying habits of a competitor
History of previous sales opportunities with profits and
losses
The history is linked to the customer business plan and
strategy
These plans are linked to a recent activity of a client that
are indicative of his success
The sales must infer from that why and how the client could
buy products from him, given current market conditions
21. Alternative Solution
Simulation tools to create market profiles
based on the current demand of the
client products
This could be the base for a um business
case since tool help in identifying the
areas where it could be given support to
client
25. Essential aspects
Single access point
through a web interface
designed to aggregate and personalize
information
content management is decentralized in
order to assure keep it up-to-date