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Building the New Connected Enterprise –
Capgemini case study
Tom Barton
London UK, 31 January 2012
I work for...




                        Capgemini Marketing & Communications
                Building the New Connected Enterprise_TB_Capgemini.pptx
                                      © 2012 Capgemini. All rights reserved.   2
A global presence in 40 countries
                                                         (As of June 30, 2011)

North America               UK & Ireland       France                  Benelux            Nordic Countries                Central & Eastern
    8,925                      8,688           20,203                  10,452                  4,279                       Europe 8,396


                                    Canada



       United States                                            All over Europe

                                                                              United                   People‟s Republic
                                               Morocco                    Arab Emirates                of China
         Mexico                                                                                                             Taiwan
                                                                                          India                  Vietnam
                Guatemala                                                         Oman
                                                                                                                                 Philippines

                                                                                                                Singapore
                                                 Group workforce
                                     Brazil         114,2748
                                                 Working offshore
                            Chile                    42,592                                                                                  Australia
                              Argentina



Latin America                 Morocco          Iberia                    Italy                     India                        Asia Pacific
    8,703                      367             4,752                    1,762                     34,565                           3,182


                                                                                                          Capgemini Marketing & Communications
                        Group Headquarters
                        Paris, France                                                             Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                                                        © 2012 Capgemini. All rights reserved.   3
A wide range of solutions and services

                    Digital Transformation                                      Supply Chain Management
 Capgemini          Strategy and Transformation                                 Technology Transformation
 Consulting         Marketing , Sales & Service
                    Finance & Employee Transformation

                  Application Consulting                                          Mobile Technology
                  Application Development & Maintenance (AD&M)                    Open Source / SaaS
 Application      Application Development & Integration / Customer                Software & Quality Management Testing
                     Software Development (CSD)                                    Enterprise Resource Planning (ERP)
  Services        Application Outsourcing                                         Co-Sourcing/Multi-Sourcing
                  Application Lifecycle Services                                  Business Intelligence
                  IT Transformation: Strategy & Architecture                      Portals
                    IT/IS advisory, design & transformation services (ITS)        Remote Infrastructure Management
Infrastructure      IT governance services & implementation                       Data Center and Infrastructure Services
                    Data Center Optimization and Virtualization                   Network & Security Services.
   Services         Cloud computing – IaaS, Google Apps, Office365, SAPaaS        Workplace Services & Virtualization
                    End-to-end full-lifecycle Enterprise Services Management      Storage and data management
                    Finance and Accounting
                                                                                 Research & Advisory Services
 Business           Procurement
                                                                                Human Resources
 Process             Supply Chain Management
                                                                                 Industry specific services for banking
Outsourcing         Customer Operations Management
                                                                                    & insurance
                    Management Assurance Services
                    Application Management
                    High-Tech Engineering
   Sogeti           Infrastructure Management
                    Testing

                                                                                                   Capgemini Marketing & Communications
                                                                                           Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                                                 © 2012 Capgemini. All rights reserved.   4
But we have to be wary of our potential




                                          Capgemini Marketing & Communications
                                  Building the New Connected Enterprise_TB_Capgemini.pptx
                                                        © 2012 Capgemini. All rights reserved.   5
44 years of history
                         1973
                         Sogeti, Gemini Computer
                         Systems and CAP
1962                     merged as Cap Gemini                                           1996
CAP founded in           Sogeti.                                                        The Group reorganized its
France                                                                                  shareholding and
                                1975
                                                                                        management structure and                                                      2004
                                First Annual
                                                                                        adopts a new name and a
                                Report published.       1991                            new logo: Cap Gemini.
                                                                                                                                                                      Name and logo changed to
1967                                                    Creation of Gemini                                                    2000                                    Capgemini coinciding with
SoGETI founded by        1978                           Consulting resulting from                                             Acquisition and merger with             global ad campaign to
                                                                                        Opening of a flagship office in                                               position “The Collaborative
Serge Kampf in           Cap Gemini Inc.                the merger of five                                                    Ernst & Young Consulting
                                                                                        Singapore, marking the first                                                  Business ExperienceTM.”
Grenoble, France on      established in                 management consulting                                                 to form Cap Gemini Ernst &
                                                                                        steps into Asia.
October 1.               Washington DC.                 firms.                                                                Young.


1960's                  1970's             1980's                           1990's                                                                 2000's
1968                            1985                       1993                          1998                             2002                                     2007
Gemini Computer                 Cap Gemini Sogeti listed   First transformation          Cap Gemini is included           • Sogeti name revived in some            Capgemini acquires
Systems Inc. based in           on the "Second Market"     program of the Group‟s        on the CAC 40 listing on           countries and expanded to others for   Kanbay and Indigo,
New York.                       of the Paris Stock         organization, sales           the Bourse.                        Local Professional Services.           expanding its offshore
                                Exchange.                  approach, methods and                                          • The second major transformation of     capabilities in India.
                                                           culture, called “Genesis.”                                       the Group‟s move to a simpler model
                                           1989                                                 1999                        built around Consulting, Technology    2008
                                           Opening of the                                       Cap Gemini is voted         and Outsourcing and Local              Capgemini acquires Vizuri (UK),
                                           Group University in                                  "European Company           Professional services.                 BAS (The Netherlands) and
                                           France (Béhoust).                                    of the Year" by the       • The Board of Directors name Paul       Empire (Czech Republic).
                                                                                                European Press              Hermelin CEO.
                                                                                                Federation.                                                        2009

                                                      and over 50 acquisitions                                                   • Opening of a new
                                                                                                                                                                   Consulting Services becomes a
                                                                                                                                                                   global entity: Capgemini
                                                                                                                                                                   Consulting.
                                                                                                                                   international training and
                                                                                                                                   conference center in France
                                                                                                                                   at Les Fontaines.               2010
                                                                                                                                                                   Acquisition of CPM Braxis
                                                                                                                                                                   in Brazil.

                                                                                                                                                    Capgemini Marketing & Communications
                                                                                                                                            Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                                                                                                    © 2012 Capgemini. All rights reserved.   6
We like to collaborate




                                 Capgemini Marketing & Communications
                         Building the New Connected Enterprise_TB_Capgemini.pptx
                                               © 2012 Capgemini. All rights reserved.   7
Capgemini Marketing & Communications
Building the New Connected Enterprise_TB_Capgemini.pptx
                      © 2012 Capgemini. All rights reserved.   8
One team, working together


                                 Technology
                                  Agnostic


                    Truly                     From Strategy
                 Multicultural                 to Execution

  Advanced                                                       Innovation
    Global                                                     for Economic
Delivery Model                                                      Value

                 Size, Speed                   End-to-End
                     and                        Offerings
                 Complexity




                                                                      Capgemini Marketing & Communications
                                                              Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                    © 2012 Capgemini. All rights reserved.   9
We are social animals




                                   Picture copyright: Disney Pixar 1998


                                Capgemini Marketing & Communications
                        Building the New Connected Enterprise_TB_Capgemini.pptx
                                              © 2012 Capgemini. All rights reserved.   10
Does anyone know where I might find…?




                                       Capgemini Marketing & Communications
                               Building the New Connected Enterprise_TB_Capgemini.pptx
                                                     © 2012 Capgemini. All rights reserved.   11
In house, there are multiple, discrete locations




                                               Capgemini Marketing & Communications
                                       Building the New Connected Enterprise_TB_Capgemini.pptx
                                                             © 2012 Capgemini. All rights reserved.   12
Capgemini intranets




                              Capgemini Marketing & Communications
                      Building the New Connected Enterprise_TB_Capgemini.pptx
                                            © 2012 Capgemini. All rights reserved.   13
Things labelled differently




                                      Capgemini Marketing & Communications
                              Building the New Connected Enterprise_TB_Capgemini.pptx
                                                    © 2012 Capgemini. All rights reserved.   14
I’d rather speak to a person




                                       Capgemini Marketing & Communications
                               Building the New Connected Enterprise_TB_Capgemini.pptx
                                                     © 2012 Capgemini. All rights reserved.   15
In the real world…




                             Capgemini Marketing & Communications
                     Building the New Connected Enterprise_TB_Capgemini.pptx
                                           © 2012 Capgemini. All rights reserved.   16
My 114,999 colleagues are not all in my office




                                             Capgemini Marketing & Communications
                                     Building the New Connected Enterprise_TB_Capgemini.pptx
                                                           © 2012 Capgemini. All rights reserved.   17
Capgemini Marketing & Communications
Building the New Connected Enterprise_TB_Capgemini.pptx
                      © 2012 Capgemini. All rights reserved.   18
Yammer launched on 10 Sept 2008…
 Three people from Capgemini join




                                  Capgemini Marketing & Communications
                          Building the New Connected Enterprise_TB_Capgemini.pptx
                                                © 2012 Capgemini. All rights reserved.   19
More detail in a story I told earlier...




                                            Capgemini Marketing & Communications
                                    Building the New Connected Enterprise_TB_Capgemini.pptx
                                                          © 2012 Capgemini. All rights reserved.   20
July 2011:
               27,000 users
We upgrade to the premium version of Yammer




                                       Capgemini Marketing & Communications
                               Building the New Connected Enterprise_TB_Capgemini.pptx
                                                     © 2012 Capgemini. All rights reserved.   21
What’s the story today?

 Capgemini has one of the largest Yammer
  networks
 • more than 35,000 users
 • more than 30% engaged users
 • 1,100 active groups
 • 1,500 messages a day




                                                   Capgemini Marketing & Communications
                                           Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                 © 2012 Capgemini. All rights reserved.   22
So, what does Yammer give us?




                                Capgemini Marketing & Communications
                        Building the New Connected Enterprise_TB_Capgemini.pptx
                                              © 2012 Capgemini. All rights reserved.   23
The platform is clear and structured
Name and picture


                                                                                                     Settings

News is divided
 into My Feed
 and Company
     Feed


Groups joined
                                                                                          People following
                                                                                                me

                                                                                             People I„m
   Features                                                                                   following


                                                                                             Suggestions for
                                                                                                groups
                    View of feed
                   can be filtered


                                                                         Capgemini Marketing & Communications
                                                                 Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                       © 2012 Capgemini. All rights reserved.   24
Available on my mobile
Web              Desktop App      SharePoint          Twitter




iPhone   Blackberry     Android         SMS      iPad




                                                       Capgemini Marketing & Communications
                                               Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                     © 2012 Capgemini. All rights reserved.   25
How we’re using Yammer




Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of
                           Microblogging At Capgemini Yammer’, BIS Working Paper

                                                                        Capgemini Marketing & Communications
                                                                Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                                      © 2012 Capgemini. All rights reserved.   26
Requests for information generate quick responses




                                      Building the New Connected Enterprise_TB_Capgemini.pptx
                                                            © 2012 Capgemini. All rights reserved.   27
… and round the clock




                        Building the New Connected Enterprise_TB_Capgemini.pptx
                                              © 2012 Capgemini. All rights reserved.   28
Discussions are presented together




                              Building the New Connected Enterprise_TB_Capgemini.pptx
                                                    © 2012 Capgemini. All rights reserved.   29
Opportunities to share successes




                             Building the New Connected Enterprise_TB_Capgemini.pptx
                                                   © 2012 Capgemini. All rights reserved.   30
Discussions about future trends




                             Building the New Connected Enterprise_TB_Capgemini.pptx
                                                   © 2012 Capgemini. All rights reserved.   31
Links to news, particularly industry news




                                   Building the New Connected Enterprise_TB_Capgemini.pptx
                                                         © 2012 Capgemini. All rights reserved.   32
Seek suggestions and ideas




                             Building the New Connected Enterprise_TB_Capgemini.pptx
                                                   © 2012 Capgemini. All rights reserved.   33
Water cooler chat




                    Building the New Connected Enterprise_TB_Capgemini.pptx
                                          © 2012 Capgemini. All rights reserved.   34
Even very personal issues... work/home blurring




                                     Building the New Connected Enterprise_TB_Capgemini.pptx
                                                           © 2012 Capgemini. All rights reserved.   35
What does it all mean for us?


 We are more connected and everyone can tell their story

 Relationships are more easily established, and rank is stripped away

 We benefit from better, more relevant information, and collaboration works




                                                         Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                               © 2012 Capgemini. All rights reserved.   36
From an end user


“I have been working for Capgemini for 32 years, but I can
  honestly say that the last years have done more for me in
    company-binding than the years before. [Yammer] has
    made me part of a global organisation that was never
     before possible. And I have spent my time in global
                        teams before.”




                                                   Capgemini Marketing & Communications
                                           Building the New Connected Enterprise_TB_Capgemini.pptx
                                                                 © 2012 Capgemini. All rights reserved.   37
More information



• Tom Barton
  tom.barton@capgemini.com
  twitter.com/tomsmiled
  slideshare.net/capgemini




                                                      | Sector, Alliance, Offering
                             Building the New Connected Enterprise_TB_Capgemini.pptx
                                                   © 2012 Capgemini. All rights reserved.   38
www.capgemini.com



The information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved

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Building the new connected enterprise - Capgemini Consulting

  • 1. Building the New Connected Enterprise – Capgemini case study Tom Barton London UK, 31 January 2012
  • 2. I work for... Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 2
  • 3. A global presence in 40 countries (As of June 30, 2011) North America UK & Ireland France Benelux Nordic Countries Central & Eastern 8,925 8,688 20,203 10,452 4,279 Europe 8,396 Canada United States All over Europe United People‟s Republic Morocco Arab Emirates of China Mexico Taiwan India Vietnam Guatemala Oman Philippines Singapore Group workforce Brazil 114,2748 Working offshore Chile 42,592 Australia Argentina Latin America Morocco Iberia Italy India Asia Pacific 8,703 367 4,752 1,762 34,565 3,182 Capgemini Marketing & Communications Group Headquarters Paris, France Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 3
  • 4. A wide range of solutions and services  Digital Transformation  Supply Chain Management Capgemini  Strategy and Transformation  Technology Transformation Consulting  Marketing , Sales & Service  Finance & Employee Transformation  Application Consulting  Mobile Technology  Application Development & Maintenance (AD&M)  Open Source / SaaS Application  Application Development & Integration / Customer  Software & Quality Management Testing Software Development (CSD)  Enterprise Resource Planning (ERP) Services  Application Outsourcing  Co-Sourcing/Multi-Sourcing  Application Lifecycle Services  Business Intelligence  IT Transformation: Strategy & Architecture  Portals  IT/IS advisory, design & transformation services (ITS)  Remote Infrastructure Management Infrastructure  IT governance services & implementation  Data Center and Infrastructure Services  Data Center Optimization and Virtualization  Network & Security Services. Services  Cloud computing – IaaS, Google Apps, Office365, SAPaaS  Workplace Services & Virtualization  End-to-end full-lifecycle Enterprise Services Management  Storage and data management  Finance and Accounting  Research & Advisory Services Business  Procurement   Human Resources Process Supply Chain Management  Industry specific services for banking Outsourcing  Customer Operations Management & insurance  Management Assurance Services  Application Management  High-Tech Engineering Sogeti  Infrastructure Management  Testing Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 4
  • 5. But we have to be wary of our potential Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 5
  • 6. 44 years of history 1973 Sogeti, Gemini Computer Systems and CAP 1962 merged as Cap Gemini 1996 CAP founded in Sogeti. The Group reorganized its France shareholding and 1975 management structure and 2004 First Annual adopts a new name and a Report published. 1991 new logo: Cap Gemini. Name and logo changed to 1967 Creation of Gemini 2000 Capgemini coinciding with SoGETI founded by 1978 Consulting resulting from Acquisition and merger with global ad campaign to Opening of a flagship office in position “The Collaborative Serge Kampf in Cap Gemini Inc. the merger of five Ernst & Young Consulting Singapore, marking the first Business ExperienceTM.” Grenoble, France on established in management consulting to form Cap Gemini Ernst & steps into Asia. October 1. Washington DC. firms. Young. 1960's 1970's 1980's 1990's 2000's 1968 1985 1993 1998 2002 2007 Gemini Computer Cap Gemini Sogeti listed First transformation Cap Gemini is included • Sogeti name revived in some Capgemini acquires Systems Inc. based in on the "Second Market" program of the Group‟s on the CAC 40 listing on countries and expanded to others for Kanbay and Indigo, New York. of the Paris Stock organization, sales the Bourse. Local Professional Services. expanding its offshore Exchange. approach, methods and • The second major transformation of capabilities in India. culture, called “Genesis.” the Group‟s move to a simpler model 1989 1999 built around Consulting, Technology 2008 Opening of the Cap Gemini is voted and Outsourcing and Local Capgemini acquires Vizuri (UK), Group University in "European Company Professional services. BAS (The Netherlands) and France (Béhoust). of the Year" by the • The Board of Directors name Paul Empire (Czech Republic). European Press Hermelin CEO. Federation. 2009 and over 50 acquisitions • Opening of a new Consulting Services becomes a global entity: Capgemini Consulting. international training and conference center in France at Les Fontaines. 2010 Acquisition of CPM Braxis in Brazil. Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 6
  • 7. We like to collaborate Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 7
  • 8. Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 8
  • 9. One team, working together Technology Agnostic Truly From Strategy Multicultural to Execution Advanced Innovation Global for Economic Delivery Model Value Size, Speed End-to-End and Offerings Complexity Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 9
  • 10. We are social animals Picture copyright: Disney Pixar 1998 Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 10
  • 11. Does anyone know where I might find…? Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 11
  • 12. In house, there are multiple, discrete locations Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 12
  • 13. Capgemini intranets Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 13
  • 14. Things labelled differently Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 14
  • 15. I’d rather speak to a person Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 15
  • 16. In the real world… Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 16
  • 17. My 114,999 colleagues are not all in my office Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 17
  • 18. Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 18
  • 19. Yammer launched on 10 Sept 2008… Three people from Capgemini join Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 19
  • 20. More detail in a story I told earlier... Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 20
  • 21. July 2011: 27,000 users We upgrade to the premium version of Yammer Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 21
  • 22. What’s the story today?  Capgemini has one of the largest Yammer networks • more than 35,000 users • more than 30% engaged users • 1,100 active groups • 1,500 messages a day Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 22
  • 23. So, what does Yammer give us? Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 23
  • 24. The platform is clear and structured Name and picture Settings News is divided into My Feed and Company Feed Groups joined People following me People I„m Features following Suggestions for groups View of feed can be filtered Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 24
  • 25. Available on my mobile Web Desktop App SharePoint Twitter iPhone Blackberry Android SMS iPad Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 25
  • 26. How we’re using Yammer Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 26
  • 27. Requests for information generate quick responses Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 27
  • 28. … and round the clock Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 28
  • 29. Discussions are presented together Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 29
  • 30. Opportunities to share successes Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 30
  • 31. Discussions about future trends Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 31
  • 32. Links to news, particularly industry news Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 32
  • 33. Seek suggestions and ideas Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 33
  • 34. Water cooler chat Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 34
  • 35. Even very personal issues... work/home blurring Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 35
  • 36. What does it all mean for us?  We are more connected and everyone can tell their story  Relationships are more easily established, and rank is stripped away  We benefit from better, more relevant information, and collaboration works Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 36
  • 37. From an end user “I have been working for Capgemini for 32 years, but I can honestly say that the last years have done more for me in company-binding than the years before. [Yammer] has made me part of a global organisation that was never before possible. And I have spent my time in global teams before.” Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 37
  • 38. More information • Tom Barton tom.barton@capgemini.com twitter.com/tomsmiled slideshare.net/capgemini | Sector, Alliance, Offering Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 38
  • 39. www.capgemini.com The information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved