Brief review of activity of the company Financial Brokers Georgia (FBG) - a leading insurance brokerage on the Georgian market

1. Feel Insured..
English Version

2. Insurance brokers in Georgian market
In fact, the insurance broker is not only intermediary in the process of choosing insurance policies, but also a
professional consultant of the client in insurance contract existence period.
As the client advisor, broker saves your time, money and worry.
It is the broker who gives a detailed explanation on the types of insurance, exceptions and positive or negative
aspects of the contract, as well as provides the client with service monitoring using legal and financial support, to
make sure that promises given by the insurance company, will be kept.
The Georgian market is quite specific. Broker companies abroad are very developed and everyone there knows
what brokers do. The Georgian market is only just developing in Georgia now. And generally speaking, a
developing market is very risky. In this case, companies depend not just on their job and clients. They have to
know the market’s problems from a broker company’s point of view, and not an insurance company.
Financial Brokers Georgia
The company, offering the insurance brokerage
services and naming itself a broker is, obliged by
Georgian law to be registered by the National Bank
of Georgia and hold an appropriate rights to act as
insurance broker.
The past year has been a long road to the success
which company is now experiencing.
Financial Brokers Georgia’s duty is to improve
insurance service conditions and its processes for
corporate companies.
The financial aspect in this case plays one of the
Financial Brokers Georgia was established in leading roles. That is why, Financial Brokers Georgia
February 2011 and already has seven large corporate will work on the best match of price/service for your
clients along with many others. company.
Accordingly, you getting optimal decision, which
Financial Brokers Georgia represents a registered will be as cost-effective, as useful for insurance.
authority, and legally acts under the rules and
regulations of the Georgian law.

3. Our Staff
In general staff is very important for brokerage companies. They have to be highly qualified. Each client needs a
separate insurance manager.
FBG has employees with experience working at insurance companies and banks. FBG staff was retrained to
protect the interest of clients against insurance risks and uncorrected decisions from insurance companies.
Therefore they don`t act like an insurance company employee.
Our internal team consists of four professionals in insurance brokerage services, working for insurance proposal
development and further information analysis.
It involves:
 Analytical manager,
 Medical manager,
 Service managers of insured company,
 Project manager.
As well as 6 claims managers, and call center operators, who are to assist you 24/7.
Company is going to expand their number as it gets new clients.
Our Partners
Financial Brokers Georgia cares for loyal and transparent relations with its partners. It involves as corporate
clients as insurance companies. Company managed to prove that company is independent and insurance
companies have an equal chance in insurance tenders. We currently cooperate with seven of the insurance
market’s big players.
Nowadays, our clients are: Heidelberg Cement
(Health insurance), Georgian Petroleum (Financial
risk insurance), Populi (property insurance),
International house (Health insurance), Total Sharm
(Liability insurance), etc.
Our insurance partners are companies which
successfully operates in Georgian market.These
companies are: Aldagi BCI, Imedi-L, IRAO, GPI
Holding, IC Group, PSP Insurance, CHARTIS
Europe S.A. (Georgia Branch).

4. Insurance risk consulting
“Financial Brokers Georgia” ‘s specialists are studying the specifics of the client’s activity and will determine the
risks as well as specific requirements for insurance companies to conduct a tender.
Steps in risk consulting:
 Determining insurance demands of a company;
 Identifying of insurance requirements;
 Identification certain kinds of risk–factors in particular insurance product;
 Additional requirements for insurance companies for risk insurance of Particular insurance product.
In the case of health insurance:
 Research the specific activity of the company
employees;
 Study specific medical needs;
 Determine health risks of the company employees.
In the case of automobiles:
 Identify risks of company automobiles;
 Summarize the main technical data of the
automobiles;
 Consulting client in the auto insurance product.
In the case of property:
Determine the appropriate risks around the each
object:
 Buildings and content(furniture, equipment);
 Other components of the production line;
 Storage and commodity supplies;
 Cash.
We identify and make clear specific client`s
demands on concrete insurance product and consult
them with partner insurance company.

5. Organizing of insurance tender
After we sign a contract with a client, we hold a high class competitive tender. This means that we study all the
needs of the client.
Then we calculate all risk-factors and make an insurance proposal which is our tender document. After the
clients read this proposal and agree to all the terms, we send it to insurance companies. The tender document
includes prices as well, according to our commission and client.
When we receive proposals from the insurance companies, we review them, compare them to each other
according to prices, exceptions etc, and choose the best one. We send all proposals to our clients and tell them
which one is our favorite. But the final choice is up to them.
Insurance tender starts by selecting appropriate insurance companies and informing them client company's
requirements by tender document. Tender document contain all realistic demand of client which is in touch with
leading insurance conditions in the market.
After getting exclusive offerings by insurance
companies, our technical managers make
appropriate recommendations to each insurance
company regarding their proposal. After the final
offers “Financial Brokers Georgia” makes
comparisons and analysis of proposals, makes special
- simple forms for the client, showing advantages
and weaknesses of each proposal.
This form helps the client to make a decision easily
concerning an insurance product.
Also, the contract of insurance risks will be reviewed
After the recommendation of “Financial Brokers and corrected by “Financial Brokers Georgia’s
Georgia” company management makes decision technical and medical consultants by demand.
choosing insurance company and signs the contract.
Before signing the contract it should be checked by After regularizing of all insurance cases, the contract
our partners, law offices (LPA, BLC) to check will be signed by client and insurance company for
the correctness of the legal terms. the relevant period.

6. Insurance Monitoring
When the contract is signed the monitoring starts. The first and last months of a year’s contract are the most
difficult periods. In the first month people try to get maximal service as it is new and in the last month they try to
use up all the service they have left.
When there is a problem, our clients should know that they will get a solution to their problem in a very short
period of time, from two hours up to a day. But if they aren’t right, they will get a clear answer why and what
they should do to be in the right. Financial Brokers Georgia consults its clients to contact on the first day of a
problem arising. They shouldn’t make it worse by wasting time while trying to sort it out themselves. We can
solve the problem at the very beginning.
Since then “Financial Brokers Georgia” signed an insurance agreement, company monitors client in:
1) Relationship with the insurance company
2) Solving of insurance problems timely
3) Client awareness
Financial Brokers Georgia has launched a survey of
the corporate insured which goal is to identify
satisfaction or dissatisfaction of each employee with
insurance services.
The survey results will be provided to the insured
company's management, as well as the insurance
company.
The questionnaire will include such general
insurance topics as the family doctor's advice,
satisfaction with medicines, in and out-patient
services, services in pregnancy and stomatology and
act... Also survey seeks general problems and
insurance cases which have to be solved after.
The results of the survey are confidential, and will
be handed to the clients and their insurance
companies, and then - if necessary - work on the
improvement of insurance services will start.

7. Web-site
Brokerage Company “Financial Brokers Georgia” has
renewed its web-site: www. Financial-brokers.ge
New web-site is more flexible and convenient for
clients.
In new site menu named “Client’s page”, corporate
clients have registered and access its web space for
reviewing list of insurance problems and
information about their solutions.
Our plans
Financial Brokers Georgia will continue offering
good service. Company is going to open a branch in
Batumi in the summer to serve clients from Batumi
and Poti. There are lots of corporate clients. Some of
our current customers have branches there as well.
Batumi and Poti have very good potential and we are
sure that they have good insurance service there.
Company plans to expand the number of employees
and target more clients. FBG will not cooperate with
just any company. We have our target market. We
aren’t working for cheap insurance, because
company can’t provide service and ask insurance
companies to fulfill their obligations when there are
no obligations. It is only for selected corporate
clients.

8. Tel: (+995 32) 2 969 123
E-mail: contact@financial-brokers.ge
Address: 36a Asatiani str., Tbilisi, Georgia.
(Deloitte office centre)
3rd floor.