Driving Efficiency through Better Facility Management: Interview with: Jane Sansome, Chief Executive Officer, Capital Hospitals, a speaker at the marcus evans European Facility Management Summit 2012, on the significance of facility management in the healthcare arena.

1. Driving Efficiency
through Better
Facility Management
In the healthcare arena, there is no following procedures. The contribution
adequate recognition of FM. There is so of FM is a major component in the
much more that needs to be done at the effective and efficient delivery of
ward level to improve the patient healthcare services.
experience.
How can FM help drive efficiency in
all operations?
The NHS in the UK has vast financial
In order for
issues. It is clear that there are great
opportunities available for hospitals to
FM to be able
integrate with FM providers and produce
more efficient working environments. to perform,
Interview with:
Chief Executive
Jane Sansome,
Officer, Capital Day-to-day nurse and patient schedules we must be
Hospitals are currently not aligned with FM
Organisations must place a stronger
provisions. For example, the floors may
have just been mopped on a patient
treated as a
focus on facility management (FM) to
produce efficient working environments,
ward and immediately after, the nursing
staff may come and change the
true partner
says Jane Sansome, Chief Executive bedsheets, creating dust in the
Officer, Capital Hospitals. There is a environment. There is a strong need for
strong need for facility managers to FM to be heard at Board-level to ensure
be heard and preferably in the t h a t a l l o p e r a tio n s w it h i n th e What can be done to achieve cost
boardroom, to directly align all organisation are aligned. If FM is the savings in today’s environment?
operations, she adds. silent partner the business will not
achieve its full potential. One example is the theatre
A speaker at the marcus evans environment. Here there are three
European Facility Management How can quality be brought into the factors that must be coordinated for all
Summit 2012, taking place in patient journey through FM? operations to go smoothly. First,
Frankfurt, Germany, 9 - 11 May, s ur g e o ns m us t hav e the r ig ht
Sansome discusses how to drive Patients are naturally worried whilst in instrumentation at the right time to
efficiency in healthcare organisations hospital. Nurses and doctors often have operate on the patient. Second, the
through better facility management. a minimum amount of time to spend scheduling of theatre lists must coincide
with patients due to their workload with the availability of instruments
Do you believe that organisations pressures. However, FM staff go about which is driven by the instrument
can have a culture that welcomes their duties, such as cleaning, serving inventory and thirdly, the opening hours
FM? food, taking a patient from the ward to of the department that sterilises
X-ray, and so are able to spend time instruments. If all three factors are
Often, FM contractors are ignored when with patients and create a sociable aligned the system will deliver optimal
changes are being made throughout the relationship which usually results in a performance.
organisation, so streamlining can lifting of the patients’ spirits. There is
become a challenge. evidence that clearly shows if you It all sounds simple, but the lesson is
improve the overall patient experience that FM can and does make a difference
In order for FM to be able to perform, it whilst they are in hospital, it can have a to an organisation’s effectiveness and
must be treated as a true partner. direct impact on the recovery rate overall efficiency.

2. About the European Facility Management Summit 2012
The marcus evans Summits
group delivers peer -to-peer
This unique forum will take place at the Kempinski Hotel Gravenbrunch, Frankfurt,
information on strategic matters,
Germany, 9 - 11 May 2012. Offering much more than any conference, exhibition or
professional trends and
trade show, this exclusive meeting will bring together esteemed industry thought
breakthrough innovations.
leaders and solution providers to a highly focused and interactive networking event.
The Summit includes presentations on change management, agile and flexible
working, sustainability in building and operations, total outsourcing, centralisation
and local delivery of facility services.
www.facilitiesmanagementsummit.com
Please note that the Summit is a
closed business event and the Contact
number of participants strictly
Stacey Melvin, Journalist, marcus evans, Summits Division
limited.
Tel: + 357 22 849 400
Email: press@marcusevanscy.com
For more information please send an email to info@marcusevanscy.com
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About marcus evans Summits
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To view the web version of this interview, please click here: www.facilitiesmanagementsummit.com/JSansome