Why Training Employees is Not Enough to Boost Performance: Interview with: Sam Ponzo, Global Business Manager, DuPont Sustainable Solutions, a solution provider at the marcus evans Corporate Learning & Talent Development Summit 2013, on developing employee capabilities.

1. Why Training Employees is Not Enough to
Boost Performance
competencies are in the workforce in In addition, there must be a learning
theory, and another thing to understand culture in the organization, a culture
how those skills are practiced in the that gives people the opportunity to
field. One of the reasons why we have utilize their newly acquired knowledge
won awards for our training solutions is and capabilities to advance
because we draw upon our experiences organizational goals.
in operating plants and assets around
the world. Finally, all of the training activities need
to be coordinated and clearly linked to
How do you identify gaps in an overall plan or curriculum for each
competencies? employee, to optimize the benefits of
each activity.
There are two levels of assessment. The
Interview with: Sam Ponzo, Global first is to assess an organization against What trends and technologies
Business Manager, DuPont its key competency areas, learning should CLOs prepare their
Sustainable Solutions effectiveness and training deployment. organizations for?
We utilize people with experience in
learning & development and operations. Mobile learning and social learning. For
younger people, knowledge needs to be
The assumption that training alone can The second step is at the individual just in time, and available from smart
improve employee performance is not level, where we use technology to phones, tablets and as short video clips.
valid, says Sam Ponzo, Global Business determine individuals’ competency gaps
Manager, DuPont Sustainable through a series of questions, and CLOs need to realize that each
Solutions. The key is for people to assess the type of training they need generation learns differently, so learning
apply what they learn in training on the and if they are ready for the next level and knowledge management systems
job. This cements the knowledge of training. have to be customized to account for
transfer in the mind of the learner, he those differences and give employees
adds. What is the next step? How can choices.
these missing skills be developed?
From a solution provider company at
the upcoming marcus evans If there is a need for awareness, the
Corporate Learning & Talent gap ca n b e c los ed w i th so m e
Development Summit 2013, Ponzo
gives advice on identifying competency
rudimentary online training or videos. If
the gap is at the expertise or skill level, The key is to
gaps and discusses why learning skills it is about putting together the right
on the job is more effective for
achieving organizational goals.
activities for learning on the job. Virtual
and classroom simulations help.
learn on the
What is unique about
approach to training?
DuPont’s In order for training to develop skills,
change behavior and improve
job and
We operate plant sites and sales offices
performance, there has to be an on-the-
job component of learning. validate it
with training
around the world, so we are able to
draw upon our experiences as owner- An initial training course can provide
operators of manufacturing, chemical awareness level knowledge, and a follow-
and life sciences companies. up course or test can validate the
learning. The training course alone
It is one thing for Human Resources won’t improve performance without on-
(HR) to know what the missing the-job learning.

2. About the Corporate Learning & Talent Development Summit 2013
The HR Network –
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delivers peer-to-peer information
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on strategic matters, professional
to a highly focused and interactive networking event.
trends and breakthrough
innovations.
www.cltdsummit.com
Contact
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About DuPont Sustainable Solutions
DuPont Sustainable Solutions (DSS) offers collaborative consulting and solutions-driven technologies and services that help
organizations transform their workplaces and work cultures to become safer, more efficient and more environmentally sustainable.
Through our real-world experience, history of innovation and customized solutions, DSS can help your drive sustainable growth in a
variety of industries.
www.training.dupont.com
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To view the web version of this interview, please click here: www.cltdsummit.com/SamPonzo