Mary Powell, a speaker at the marcus evans Distribution Technology & Innovation Summit Spring 2012, on providing customers with a green, clean and affordable energy supply. Interview with: Mary Powell, President and Chief Executive Officer, Green Mountain Power

1. Providing Customers with a
Transparent
Energy Supply
generation as well as cost effective
customer scale renewable programs.
It is advisable to reinvent the utility to There is
nothing more
become fast, fun and friendly in terms
of how we relate to our customers.
Break down the walls of
communication, both literally and
figuratively, within the organization
cost effective
a nd w ith c us to mer s . R emo d el
processes to focus on customers and than the
reduce costs while ensuring fast and
Interview with: Mary Powell,
President and Chief Executive
effective communication. kilowatt you
do not use
Officer, Green Mountain Power What are the ingredients to a
successful utility?
“Power utilities must continue to
improve the value proposition provided Organizations that stay in touch with
to customers and do it in a way that the customer and examine consumer
provides state of the art energy behavior will be successful. It is Utilities must be ready to help, but
solutions, combined with a clean and important to see the industry from a never cross the line and push
affordable green energy supply,” customer’s perspective to better customers in a direction they do not
says Mary Powell, President and Chief understand what they want and when want to go.
Executive Officer, Green Mountain they want it. They want us to make
Power. It is critical to break down the their lives easier, not more complex. Why do you believe efficiency is
walls of communication, and crucial in today’s rapidly evolving
continually re-invent your organization One size rarely fits all. The smart grid environment?
to better serve customers, she adds. will enable utilities to have deeper,
broader relationships with certain Vermont is an early adopter of energy
A speaker at the upcoming marcus customer segments. Figure out how to efficiency. It is a key part of how we
evans Distribution Technology & differentiate between your customers are meeting the demand of the future
Innovation Summit Spring 2012, in and provide them with the information by reducing the demand of the future.
Hollywood, Florida, April 26-27, Powell they need to help with adoption. These There is nothing more cost effective
discusses the importance of keeping are the companies that will thrive. than the kilowatt you do not use.
consumers content by providing value.
For example, some customers are very Any final comments?
How can energy utilities create a interested in smart meters and will
brighter and cleaner future? want to dig into rates and transform Utilities must continue to improve the
into smarter appliances while others v a lu e p r o p o s it io n p r o v id ed to
One way to accomplish this, in states may be very content with just realizing customers and do it in a way that
that have not de-regulated, is for the benefits of more effective outage provides state of the art energy
organizations to pursue a path to ramp management and smarter diagnostics solutions, combined with a clean and
up utility-owned renewable power for high bill complaints affordable green energy supply.

2. About the Distribution Technology & Innovation Summit
The Energy Network - marcus
Spring 2012
evans Summits group delivers
peer-to-peer information on This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood,
strategic matters, professional Florida, April 26-27, 2012. Offering much more than any conference, exhibition or
trends and breakthrough trade show, this exclusive meeting will bring together esteemed industry thought
innovations. leaders and solution providers to a highly focused and interactive networking event.
The Summit includes presentations on resolving vulnerabilities of the North
American power grid, modernizing the system with innovative Smart Grid
technologies and advances for a sustainable energy future.
www.dti-summit.com
Please note that the Summit is a Contact
closed business event and the
Stacey Melvin, Journalist, marcus evans, Summits Division
number of participants strictly
limited. Tel: + 357 22 849 400
Email: press@marcusevanscy.com
For more information please send an email to info@marcusevanscy.com
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inform us by sending an email to press@marcusevanscy.com
About marcus evans Summits
marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss
strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to
individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.
For more information, please visit: www.marcusevans.com
Upcoming Events
Energy CFO Summit - www.energycfosummit.com
Generation Summit - www.generationsummit.com
Transmission & Distribution Summit - www.t-dsummit.com
Water & Wastewater Management Summit - www.h2osummit.com
To view the web version of this news release, please click here: www.dti-summit.com/MaryPowell