SRWJ-Hotelier Indonesia_November 2013

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SRWJ-Hotelier Indonesia_November 2013

  1. 1. HOTELIER OUTSTANDING HOTELIER INDONESIAJOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com PHILIPS support Bali Tourism EDITION 15TH, NOV 2013 HOTELIER INDONESIA INDONESIA www.hotelier-indonesia.com HOTELIER COMMUNITY JOBS - EVENTS - HOSPITALITY NEWS & MAGAZINE HOTEL SPA 2013 Mystique HOT Feature2013 TRAVELLERS’ CHOICE RESTAURANTS Favourite Fine Dining Spots Around the Globe
  2. 2. ï HOTELIER INDONESIA | NOVEMBER 2013 www.hotelier-indonesia.com CONTENTSHOTELIER INDONESIAJOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com 40 50 16 67
  3. 3. ï HOTELIER INDONESIA | NOVEMBER 2013 www.hotelier-indonesia.com -$.$57$ ,1'21(6,$ *OREDO KRWHO PDQDJHPHQW FRPSDQ 6ZLVV%HOKRWHO ,QWHUQDWLRQDO ZLOO H[WHQG LWV OHDGLQJ SRVLWLRQ LQ WKH ,QGRQHVLDQ KRVSLWDOLW PDUNHW ZLWK WKH ODXQFK RI 6ZLVV%HOUHVRUW :DWX -LPEDU LQ 6DQXU %DOL RQ 1RYHPEHU ZLWK D H[FOXVLYH SUR- PRWLRQDO SHULRG DKHDG RI LWV RSHQLQJ LQ WKH ILUVW TXDUWHU RI 7R FHOHEUDWH WKH ODXQFK WKH UHVRUW KDV FUHDWHG D VSHFLDO SDFNDJH RIIHULQJ DQ H[FOXVLYH UDWH RI ,'5 86'
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  5. 5. HOTELIER INDONESIA | NOVEMBER 2013 ï www.hotelier-indonesia.com (DFK JXHVWURRP LV HTXLSSHG ZLWK /' 79 ZLWK LQWHUQDWLRQDO FKDQ- QHOV ,''1'' WHOHSKRQH LQGLYLGXDOO FRQWUROOHG DLUFRQGLWLRQLQJ FRIIHH DQG WHD PDNLQJ IDFLOLWLHV PLQLEDU DQG SHUVRQDO VDIHW GHSRVLW ER[ 6DQXU V EHDXWLIXO VDQG EHDFK LV D ILYHPLQXWH ZDON IURP WKH UHVRUW ZKLFK LV FORVH WR D YDULHW RI UHVWDXUDQWV VKRSV HQWHUWDLQPHQW YHQXHV DQG WRXULVW DWWUDFWLRQV .XWD DQG /HJLDQ DUH PLQXWHV DZD E FDU ZKLOH %DOLèV 1JXUDK 5DL ,QWHUQDWLRQDO $LUSRUW LV D 30-minute drive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èV IDVWHVWJURZLQJ LQWHUQDWLRQDO KRWHO DQG KRVSLWDOLW PDQDJHPHQW JURXSV 7KH *URXS SURYLGHV FRPSUHKHQVLYH DQG KLJKO SURIHVVLRQDO GHYHORSPHQW DQG PDQ- DJHPHQW VHUYLFHV LQ DOO DVSHFWV RI KRWHO UHVRUW DQG VHUYLFHG UHVLGHQFHV 2IILFHV DUH ORFDWHG LQ +RQJ .RQJ 'XEDL å 8QLWHG $UDE (PLUDWHV 6KDQJKDL KLQD 6GQH å $XVWUDOLD +DQRL 9LHWQDP -DNDUWD ,QGRQHVLD %DOL ,QGRQHVLD %DQJNRN 7KDLODQG DQG $XFNODQG 1HZ =HDODQG
  6. 6. ï HOTELIER INDONESIA | NOVEMBER 2013 www.hotelier-indonesia.com HOT | interview Marco SeilerGeneral Manager of Swiss-Belresort Watu Jimbar
  7. 7. HOTELIER INDONESIA | NOVEMBER 2013 ï www.hotelier-indonesia.com 1. Brief us about yourself and Swiss-Belresort Watu Jimbar Sanur , DP D 6ZLVV 1DWLRQDO DQG , KDYH VSHQW P ODVW HDUV LQ $VLD ZRUNLQJ LQ 7KDLODQG ,QGLD DQG QRZ ,QGRQHVLD 7KLV LV P UG KRWHO RSHQLQJ LQ D UG FRXQWU 6ZLVV%HOUHVRUW :DWX -LPEDU LV D LV D VWDU LQWHUQDWLRQDO UHVRUW ORFDWHG MXVW D VWRQHèV WKURZ IURP 6DQXU V EHDXWLIXO VDQG EHDFK ZLWK DQ DPD]LQJ IUHHVKDSHG SRRO RXWVWDQGLQJ GLQLQJ IDFLOLWLHV DQ DO IUHVFR VZLPPLQJ SRRO EDU EXVLQHVV PHHWLQJ VSDFH DQG D JUHDW PDVVDJH DQG VSD FHQWUH 2. What are the Missions and Visions of Swiss-Belresort Watu Jimbar Sanur? :HOO , DP ZRUNLQJ ZLWK P PDQDJHPHQW WHDP WR FUHDWH RXU ê0LVVLRQ 9LVLRQë VR WKLV LV D ZRUN LQ SURJUHVV ê:H RIIHU XQFRPSOLFDWHG SHUVRQDO- L]HG VHUYLFH ZLWK D VPLOH DQG LQGHIDWLJDEOH SDVVLRQ HUWDLQO WKH PRVW UHMXYHQDWLQJ KRWHO H[SHULHQFH LQ 6DQXUë , SHUVRQDOO EHOLHYH WKDW D PLVVLRQ VKRXOG FKDQJH IUHTXHQWO DFFRUGLQJO WR EXVLQHVV WUHQGV FRPSHWLWLRQ
  8. 8. DQG WKH DJH RI WKH SURSHUW 2XU EUDQG VWDQGV IRU 6ZLVV SHUIHFWLRQ ZLWK ORFDO $VLDQ IULHQGOLQHVV DQG VHUYLFH 3. Why Sanur? :LWK ULFK FXOWXUDO OLIH D ZLGH YDULHW RI GLQLQJ DQG VKRSSLQJ RSSRUWXQL- WLHV DQG RQH RI WKH EHVW EHDFKHV LQ %DOL 6DQXU RIIHUV DQ DSSHDOLQJ PL[ RI PRGHUQ FRQYHQLHQFH DULVWRFUDWLF UHILQHPHQW ERKHPLDQ LQIRUPDOLW DQG WKH WUDQTXLOOLW RI SULYDWH UHIOHFWLRQ :LWK PRVW QHZ KRWHO GHYHORSPHQWV WDNLQJ SODFH RQ WKH :HVW RDVW 6DQXU LV VHW IRU D UHVKDSHG ODQGVFDSH ZLWK RQO D IHZ QHZ KRWHOV HQWHULQJ WKH PDUNHW :LWK WKH JURZLQJ QXPEHUV RI JXHVWV IURP HPHUJLQJ PDUNHWV OLNH KLQD WKHUH LV D QHHG IRU 6DQXU WR WDNH %DOLèV ROGHVW UHVRUW GHVWLQDWLRQ WR WKH QH[W OHYHO 7KHUH DUH D QXPEHU RI KLS DQG FRRO QHZ JDVWUR SXEV DQG 7KH 5HJHQW DOVR MXVW RSHQHG UHFHQWO :H DUH YHU RSWLPLVWLF DERXW 6DQXU PDLQWDLQLQJ LWV FKDUP DV D OHDGLQJ SODFH WR VWD SOD DQG HDW RQ %DOL 4. What projects are Swiss-Belresort Watu Jimbar Sanur planning in 2014 and the next 5 years, if any? ,Q WHUPV RI 6ZLVV%HOKRWHOV ,QWHUQDWLRQDOèV H[SDQVLRQ SODQV LQ %DOL LQ WKH QH[W HDUV WKH FRPSDQ LV ORRNLQJ DW RSHQLQJ D IRXUVWDU KRWHO DV ZHOO DV WZR RWKHU 6ZLVV%HOUHVRUWV DQG DOVR D WZRVWDU EXGJHW KRWHO LQ 5. What are some of the new initiatives taken by Swiss-Belresort Watu Jimbar Sanur? 2Q WKH JXHVW VHUYLFH VLGH ZH DUH GHYHORSLQJ D ê NHV WR VXFFHVVë FRQFHSW 7KH )RXQGDWLRQ ê3HRSOH DUH HYHUWKLQJë å D KXPDQ UHVRXUFHV FRQFHSW :2: )RFXV RSHUDWLRQDO H[FHOOHQFH DQG DWWHQWLRQ WR GHWDLO 0HGDOOLD 6HW PHDVXUDEOH WDUJHWV EDVHG RQ JXHVW VDWLVIDFWLRQ LQGH[
  9. 9. IRU HDFK GHSDUWPHQW PRQLWRULQJ DQG GHYHORSLQJ VWDII DQG RXU SURGXFW RQ GDLO EDVLV WKURXJK JXHVW IHHGEDFN YLD 0HGDOOLDèV VRIWZDUH VXSSRUW )RU H[DPSOH WKH FRUH RI RXU JXHVW IRFXV LV DWWHQWLRQ WR GHWDLO WKDW FRYHUV HYHU DVSHFW RI JXHVW FRQWDFW IURP SUH WR SRVW VWD LQ RQH GRFXPHQW $ VPDOO H[DPSOH RI KRZ ZH SODQ WR êZRZë WKH JXHVW +DYH RX HYHU EHHQ IUXVWUDWHG ZKHQ RXU WDEOHW RU PRELOH UXQV RXW RI EDWWHU DQG WKH KRWHO VWDII ZHUH QRW DEOH WR DVVLVW ZLWK D FKDUJHU :H SODQ WR KDYH D SRZHU EDQN DYDLODEOH DW WKH SRRO DQG SXEOLF VSDFHV VR LQVWHDG RI ORVLQJ WKH JXHVW DQG WKH UHYHQXH ZH HQFRXUDJH WKH JXHVW WR VWD ORQJHU KDYH DQRWKHU GULQN DQG PDEH HYHQ SRVW D UHYLHZ RQOLQH $ VPDOO WKLQJ EXW VRPHWKLQJ WKDW ZLOO FHUWDLQO LPSDFW WKH JXHVW H[SHULHQFH$QRWKHU NH DFWLYLW LV RXU êERRN ZLQë SURPRWLRQ :KHQ DUULYLQJ LQ %DOL , PHW D YHU FRPSHWLWLYH KRWHO PDUNHW ZLWK DQ RYHUVXSSO RI URRPV , REVHUYHG ZKR LV GRLQJ ZKDW WR ODXQFK D QHZ KRWHO LQWR WKH PDUNHW , FRQFOXGHG WKDW ZH PXVW GLVWLQJXLVK RXUVHOYHV DQG VHOO PRUH WKDQ MXVW DQ êRSHQLQJ UDWHë :H PXVW KDYH D VWURQ- JHU PHVVDJH ZLWK DQ H[SHULHQFH SURPRWLRQ WKDW SURPRWHV WKH KRWHO $1' WKH GHVWLQDWLRQèV OLIHVWOH :H ZLOO VHH KRZ WKLV ZRUNV RXW 6. What makes a good General Manager? :H DUH LQ WKH SHRSOH EXVLQHVV VR FRPPXQLFDWLRQV ZLWK DOO VWDNHKROGHUV DVVRFLDWHV JXHVWV DQG RI FRXUVH RZQHUV LV HVVHQWLDO .HHS SHRSOH LQ WKH ORRS ZLWK ZKDW LV KDSSHQLQJ LQ WKH PDUNHW LQ WKH KRWHO LQ WKH ZRUOG RX KDYH WR VWD XSGDWHG ZLWK WKH ODWHVW WUHQGVFKDQJHVEHKDYLRXUV WHFKQRORJ VLQFH WKH WUDYHO ODQGVFDSH LV FKDQJLQJ IDVWHU WKDQ HYHU EHIRUH 7KH ZD SHRSOH EX DQG VKDUH WKHLU H[SHULHQFH KDV FKDQJHG WKURXJK WKH SRZHU RI VRFLDO PHGLD DQG PRELOH FRQQHFWLYLW DW DQWLPH DQG DQ SODFH , SHUVRQDOO OLNH WR WUDYHO VWDLQJ LQ DOO VRUWV RI KRWHOV IURP EXGJHW WR GHOX[H :H PXVW QRW WU WR UHLQYHQW WKH ZKHHO å EXW RQH PXVW NQRZ ZKDWèV KDSSHQLQJ DQG ZKR LV GRLQJ ZKDW , DOZDV NHHS P HHV RSHQ DQG RIWHQ EULQJ EDFN PHQXV SKRWRV RI IORUDO G«FRU HWF WR P WHDP IRU LQVSLUDWLRQV 0RVW LPSRUWDQWO RX KDYH WR KDYH IXQ DQG OLNH ZKDW RX GR RX PXVW EH GHGLFDWHG DQG êOLYHë RXU MRE å WKHQ RX DUH RQ WKH ULJKW WUDFN 7. What do you enjoy most about being a GM? :HOFRPLQJ QHZ DVVRFLDWHV DQG JXHVWV WR RXU KRWHO DQG REVHUYLQJ KRZ DVVRFLDWHV SURJUHVV LQ WKHLU FDUHHU DQG PDNH D EHWWHU OLYLQJ ,Q RXU EXVL- QHVV RX GRQèW QHHG WR EH D GRFWRU RU SURIHVVRU RX FDQ VWLOO SURJUHVV DQG FOLPE WKH VWDLUV IURP GLVKZDVKHU WR *0 åWKDWèV D XQLTXH DVSHFW RI WKH KRVSLWDOLW LQGXVWU 7KDW VDLG RX PXVW EH GHGLFDWHG DQG ORYH ZKDW RX GR ,Q P MRE , DP LQYROYHG LQ VR PDQ DVSHFWV GHDOLQJ ZLWK SHRSOH DQG GHYHORSPHQW KRXVHNHHSLQJ DQG ODXQGU IRRG DQG EHYHUDJH FRUSRUDWH LGHQWLW FRPPXQLFDWLRQV UHYHQXH JHQHUDWLRQ WHFKQRORJ HYHQW PDQDJH- PHQW DQG VR RQ (YHU GD , DP OHDUQLQJ VRPHWKLQJ QHZ 8. What is the single most important issue for you? ,Q WHUPV RI ZRUN :H QHHG WR NHHS PDNLQJ SURJUHVV DQG FDQèW DIIRUG WR VWDQG VWLOO 7KH GLVWULEXWLRQ VDOHV RI URRPV
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